Mercedes Benz of Cherry Hill

Low budget dealer So I have gone into this dealership a few times and have not been impressed, today my husband and I said ok let’s go in with an open mind and give the So I have gone into this dealership a few times and have not been impressed, today my husband and I said ok let’s go in with an open mind and give them a chance. So we made the 30 min drive over. Firstly for a high end dealership there showroom floor is rather interesting they have a desk located toward the back of the floor so you are not sure if that is for service or a reception desk for the sale department either way it made no difference since they NEVER, EVER look up to welcome you or ask if you need help. We walked around for a few mins before a salesmen came over to speak to us. I explained that I am in the process of having my current Benz totaled and I will need a new car. Generally we work with the MB of Princeton but due to a few problems with the service department I said let try and work with this dealer instead. Off the bat our salesmen was nice but not really helpful, we walked over to his desk which I have to say the seating arrangement was set-up more like a low budget dealer rather than a high end brand. There was only one seat in the cube so poor hubby was standing for a while before our salesmen even noticed he need a seat. All that aside let’s get down to business, I explained to him what I wanted as this will be our 4th car with the brand so I have nailed down the must haves; he explained that they did not have it in stock and we discussed what was in stock and how long it would take if you had to have it custom built. The answer was 3 months to customize your car. Fine I get that but I also know that there are a few upgrades that can be added to cars at the beginning of the manufacturing process I have done this before. The green, yellow and red coding on the vehicle list will determine if I could change things. So he say hmm no there is no new productions lined up till Feb of 2019 (right). So we asked him to show us what he had in stock, he walks away leaving us hanging at this point I was not sure what was going on. He pulls the car up, does not offer a test drive walks us over and walks away to chat with a friend of his. I looked over the car and said to him I am not feeling this one. He says ok and walks away, my husband and I was left standing here with our jaws hitting the ground he walked over to speak to his friend and I walked over said good bye and ran. It’s sad to say that in my option the salesmen felt like an order taker at a fast food restaurant. More

Unprofessional, poor service, poor customer service I purchased a pre-owned Mercedes GLE 450 amg from Mercedes Benz of Cherry Hill during the sale process the salesman side swiped the Mercedes rear pass I purchased a pre-owned Mercedes GLE 450 amg from Mercedes Benz of Cherry Hill during the sale process the salesman side swiped the Mercedes rear passenger door against the Audi that I was trading in, they unsuccessfully tried to get the scratches out. I agreed to bring it back so they could send to there body shop and signed a "we owe" document.I then scheduled to have the service done, they arranged a loaner vehicle, I drove the Mercedes from my residence in Newark DE to the Dealership in Cherry Hill NJ drop it off and left in the loaner vehicle, later that around 2pm they said the vehicle was done. It was late in the day and being so far I told them I would come pick it up the following day. When I arrived the following day to pick up my vehicle the scratch was still visible, I told them I was not satisfied and they needed to rectify the problem, they agreed and set me up with another loaner vehicle.I let my salesman and a manager know I was unhappy and not able to keep driving back and forth to there dealership and they agreed to deliver the car to me once it was complete, I agreed and ask both the sales rep and the manager to make sure the job was done before they delivered to me this was thursday sept. 6th , they said they would. I had not heard anything so I called to find out the status on tuesday sept. 11, the receptionist said the vehicle was done and I could come pick it up. I explained that it was supposed to be delivered to me, she put me on hold to speak with someone and came back to the phone to say they would bring it to me now.The driver delivered the vehicle to me but the scratches were still visible. I called back to the dealer no one had a clue about what was going on but told the driver to bring the vehicle back and leave me with the loaner. The pure incompetence, inconvenience,non communication,and lack of professionalism is totally unacceptable for a supposedly reputable dealership and the brand of Mercedes Benz as a whole. More