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Mercedes-Benz of Charlottesville

Charlottesville, VA

4.6
111 Reviews

1381 Richmond Rd

Charlottesville, VA

22911

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Showing 111 reviews

September 04, 2020

It was great working with Matt to buy my first Benz! I shopped around a lot and found bad attitudes at most dealerships. Matt was very different from most of the salespeople I encountered. He is thoughtfu More

by bd2h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 11, 2020 -

Mercedes-Benz of Charlottesville responded

Congratulations on your new Mercedes Benz! We're delighted to hear Matt provided you with the exceptional service you deserve! We look forward to seeing you again next time.

August 28, 2020

You are lucky to have Lewis in your Service. He is friendly, accomadating and knows his stuff. Kudos to your Group. I'll be back. More

by JoeJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis
Aug 31, 2020 -

Mercedes-Benz of Charlottesville responded

Thank you for taking the time to share your experience with Lewis in our service department! We'll be sure to let him know he is doing an exceptional job. We look forward to seeing you again next time.

August 19, 2020

I think the staff really cares about the customers. They always go above and beyond to take care of your vehicle needs.Will be back soon. More

by morrisf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis and Regina
Aug 21, 2020 -

Mercedes-Benz of Charlottesville responded

Thank you so much for taking the time to share this sentiment with us! Our team works hard to provide the best possible service to our guests, and we greatly appreciate your kind words. We look forward to seeing you again soon.

August 13, 2020

Always caring and professional service and response to our questions and requests. Work appears to be done properly. No issues - except the cost but this is an MB. Thanks. More

by beker
Recommend Dealer
Yes
Employees Worked With
Don’t have her name but she did everything right and even loaned me her phone charger
Aug 14, 2020 -

Mercedes-Benz of Charlottesville responded

We try to provide all of our guests with a great atmosphere and world-class service that you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2020

inspection and A service I made an appointment for my car to have its yearly inspection at my local Mercedes dealership. The service manager, Lewis, noticed that I was also d More

by Dr. Steel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis, Travis
Aug 10, 2020 -

Mercedes-Benz of Charlottesville responded

Thank you so for taking the time to share your valuable feedback with us. We're delighted to hear Lewis and Travis provided you with top-notch service! We look forward to supporting your automotive needs in the future.

August 05, 2020

Ashley did very well. She took care of everything from setting up the appointment to confirming it to make sure I didn’t lose my time slot. Service was fast too. She did well and shouldn’t be taken for gr More

by Hiawatha3
Recommend Dealer
Yes
Employees Worked With
Ashley
Aug 07, 2020 -

Mercedes-Benz of Charlottesville responded

Thank you for taking the time to share your experience with us! We're glad to hear Ashley provided you with the exceptional service you deserve, and we'll be sure to let her know she's doing an outstanding job. Please don't hesitate to reach out if there is anything else we can assist you with.

July 31, 2020

Superb process Ragina was fantastic. The work was excellent. I will recommend your service to anyone that listens. Bring your coffee service back please. tY More

by Browneif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ragina in service
Jul 31, 2020 -

Mercedes-Benz of Charlottesville responded

Thank you so much for the glowing recommendation! We suspended our coffee service to help protect our guests from the current pandemic, but once it's over, we will bring it back! We look forward to seeing you again next time.

July 29, 2020

Always willing to help me. I have received great service here! Lewis, Tiffany and Regina have helped me many times. Want a new Mercedes? Contact Bill Little. He is a fantastic person. He continues to help More

by Radarandroni
Recommend Dealer
Yes
Employees Worked With
Lewis
Jul 30, 2020 -

Mercedes-Benz of Charlottesville responded

Thanks so much for taking the time to share your experience with us! We love helping our guests, and we're so glad to hear our team can always be of assistance! Please don't hesitate to reach out if there is anything else we can assist you with!

July 24, 2020

Consummate Professionals The sales staff was one of the most professional group of individuals. Kim Stidley the Sales Manager was awesome. Chris Blinkinsoph General Sales Mana More

by jsssmfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Beltran, Kim Stidley, Chris Blinkinsoph
Jul 24, 2020 -

Mercedes-Benz of Charlottesville responded

This review made our day! Thank you so much! We love providing our guests with the exceptional service they deserve, and your kind words keep us motivated and working hard.

July 22, 2020

Service at CHO MB is just awesome. Professional, courteous and very customer centric. Everyone I spoke with was so nice and did everything possible to get me on my way as quickly as possible. Would More

by jvrodriguez
Recommend Dealer
Yes
Employees Worked With
Regina