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Mercedes-Benz of Chandler

Chandler, AZ

4.9
593 Reviews

7450 W Orchid Ln

Chandler, AZ

85226

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Showing 593 reviews

July 27, 2011

excellent customer service and great attitude will send all our friends here!! Terres was extremely friendly and knowledgable. Price was great considering quality of vehicle. Have not owned a mercedes be More

by andria12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
terres martori
July 27, 2011

Jeff was phenomenal! From my first interaction with him to the final signing on my new lease, he was friendly, flexible, attentive, and great to work with. Even though he didn't have anything in stock tha More

by tamcur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holder
July 22, 2011

Secound time using Kyle in service and I completely trust him !!! Also secound time coming in to purchase a vehicle, How ever the first time I left with out purchasing the New vehicle,only to go to Phoenix M More

by jreif
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle in service, Jeff Holder in sales & ? woops in finace
July 19, 2011

MB of Chandler is a first class operation. They treat you with respect and honesty from the moment you walk through the door until the instant they hand over the keys to your new car. We worked with Jef More

by bradleyrave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holder
July 16, 2011

Great saleman, very knowledgeable, found the right car for us, showed us the cars features, took his time Finance was a very smooth process, Love the car shawn More

by slowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff holder
July 16, 2011

I didnt believe when I saw so good comments about this dealership.... I suspect its dealership itself putting up these comments. First to start with you cant express your concern to these dealership you More

by Dreamszalone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Stamper
Jul 29, 2011 -

Mercedes-Benz of Chandler responded

Thank you for taking the time to give us your feedback regarding your most recent service visit. Your opinion and perception are the driving forces necessary for any business striving to be the best in the industry. In response to your first concern, Dealer Rater has one of the most technologically advanced system in place to insure the integrity of our clients valuable feedback only comes from actual customers. The comments you read, positive or otherwise are the thoughts and voices of our clients only. Secondly, I want to apologize for our lack of sufficient communication regarding the diagnosis fee. On some concerns, there may be a diagnostic fee if the Certified Mercedes Master Technician will need to spend extensive time trouble shooting a client’s concern. This fee is always applied to that repair if the customer chooses to have the repair performed. This charge is never $70.00 per line, nor do we charge a diagnosis charge of $70.00 or any amount per customers concern. We use an industry standard guide for all diagnosis and repairs performed so that we are always on track and generally less than our competitors pricing. This is how we maintain a market leading customer satisfaction score from the manufacturer. When you have the opportunity, please contact me at 480-234-7895 and we will do whatever it takes to make you a customer for life. Sincerely, Kevin Naylor Fixed Operations Director Mercedes-Benz of Chandler

July 14, 2011

My wife and I went to Mercedes-Benz of Chandler to see the new 2012 SLK350. We decided to go to this dealership because we happened to be in there before and really liked what we saw. It is everything I w More

by eman3849
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holder
July 03, 2011

Peter Thoesen, our Salesman, was our first contact with Peter Thoesen, our Salesman, was our first contact with Mercedes-Benz Of Chandler. He was very knowledgeable on the Mercedes Automobile and help More

by Loren Eastburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Thoesen/Sales & Kimberly Pinto/Serv Dept
July 02, 2011

This was the best experience!! I wish all purchases could go as well as this one! Terres is an absolute gem. Her customer service skills and product knowledge are incredible. She listened is all of o More

by vanessadavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terres Martori (and Vicki)
June 29, 2011

All aspects of my new purchase were top notch. All service related items, paperwork, knowledge of products, presenation etc... all 5 stars... will def recommend!! More

by mcmst41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holder
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