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Mercedes-Benz of Chandler

Chandler, AZ

4.9
593 Reviews

7450 W Orchid Ln

Chandler, AZ

85226

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Showing 593 reviews

June 15, 2022

Taking 3 trips to fix a problem still ongoing, basic thing to do is a test drive, neglected after first try, now main issue is lack of communication, good luck with that and expect repeated visits to tr More

by Regency802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Rogers
Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your experience with our Service Department at Mercedes-Benz of Chandler. Could you kindly send me an email with your preferred contact information to have a conversation? Thank you, James Kelly, General Manager, Mercedes-Benz of Chandler, jkelly@penskeautomotive.com

Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your experience with our Service Department at Mercedes-Benz of Chandler. Could you kindly send me an email with your preferred contact information to have a conversation? Thank you, James Kelly, General Manager, Mercedes-Benz of Chandler, jkelly@penskeautomotive.com

Jun 17, 2022 -

Regency802 responded

Thank you Mr Kelly for your concerns, my service advisor Mr Nate Rogers, I was specific when I requested his cell number to contact him, he gave me his landline, when problems occurred for the third time about my Maybach 57S, 2007, he was unreachable and only after my review I heard from him . When I drove off the dealership I immediately return the car for sensors malfunction, they should have done a test drive it would have benefited everyone , now same issue persist after driving out of town, I set up an appointment in July and cannot afford to wait overnight , hopefully it will be fixed while waiting . I must insist to the mechanic to set up triggering low pressure at a lower PSI. Thank you

June 13, 2022

Great service everything wrong with my vehicle was provided in a timely manner and all the work done on the vehicle was done correctly and all issues were fixed More

by kkeeanarose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Prem Lawrence
Jun 16, 2022 -

Mercedes-Benz of Chandler responded

Thank you for the excellent review. We love to learn that our team was able to provide great and timely service. We are happy to assist with any of your future needs at Mercedes-Benz of Chandler.

Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Thank you for the excellent review. We love to learn that our team was able to provide great and timely service. We are happy to assist with any of your future needs at Mercedes-Benz of Chandler.

June 03, 2022

Jessica is awesome. ..My vehicle was received promptly and the service was extremely quick since she knew I was waiting at the dealership. She offered a cafe voucher but More

by jbbray5683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Pereyra
Jun 05, 2022 -

Mercedes-Benz of Chandler responded

It sounds like you had a very helpful experience with our Service Team. That's exactly what we like to see! Thank you for bringing your vehicle to us at Mercedes-Benz of Chandler and we look forward to servicing your car again when needed.

June 03, 2022

It was easy to make an appointment. The problem with the air conditioner was fixed and the car was washed. Thanks More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Lawrence
Jun 05, 2022 -

Mercedes-Benz of Chandler responded

Thank you for the great 5-star rating and review, Al. We look forward to your next visit here at Mercedes-Benz of Chandler.

June 02, 2022

Quick efficient service. ..had an unexpected problem and they worked me in to fix the mechanical error More

by Allen Dunlap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Steve
Jun 02, 2022 -

Mercedes-Benz of Chandler responded

We appreciate you and your time spent here at Mercedes-Benz of Chandler. We are delighted to see that we could get everything worked out for you. Thank you for your business, Allen.

June 01, 2022

They got my Sprinter van in and repaired faster than any other dealer. Bill my service coordinator was the best. More

by Barryphiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stamper
Jun 02, 2022 -

Mercedes-Benz of Chandler responded

Thank you for sharing your feedback with us. We hope to see you again in the future at Mercedes-Benz of Chandler.

May 29, 2022

Steve is the best service adviser. My car is always ready on time and clean. Thank you Steve More

by Jjm214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Lawrence
May 31, 2022 -

Mercedes-Benz of Chandler responded

Hello, We truly appreciate your business here at Mercedes-Benz of Chandler. Thank you for letting us know that the team always takes pride in returning your car in a timely manner and clean.

May 25, 2022

We had been with them forn13 years. Always nice working with them. Customer service is awesome. More

by Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Riddle
May 27, 2022 -

Mercedes-Benz of Chandler responded

Jo, we're very happy to learn our team is able to provide consistent positive experiences for you. We truly appreciate your loyalty to Mercedes-Benz of Chandler and bringing your repeat business to us. We look forward to taking great care of your family and your vehicles in the years to come.

May 21, 2022

Kyle was great from start to finish! Very Professional. When I picked up my car it looked brand new from the car wash they performed. Great job Chandler Mercedes! More

by debra.g2123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure their name
May 22, 2022 -

Mercedes-Benz of Chandler responded

Thank you for taking the time to share this excellent feedback with us. We are honored to have exceeded your expectations and happy to see that you enjoyed a professional, pleasant experience working with the Mercedes-Benz of Chandler Service Team. We appreciate your business and hope to see you back again in the future.

May 19, 2022

Nate Rogers has been my service advisor for over 5 year. Always professional and honest. More

by tcrustwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Rogers
May 19, 2022 -

Mercedes-Benz of Chandler responded

Hello, At Mercedes-Benz of Chandler, we appreciate your kind words and return business. If there is anything else you need then please let us know.

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