Mercedes-Benz of Cary

Mercedes is the vehicle of choice for our family. The customer service at Mercedes Benz of Cary is impeccable. Kim is our "Personal Service Advisor". She makes us feel that way with her friendly atti customer service at Mercedes Benz of Cary is impeccable. Kim is our "Personal Service Advisor". She makes us feel that way with her friendly attitude. She is very knowledgeable and always go the extra mile to ensure that our vehicles are serviced in a timely manner. With our hectic schedules, we really appreciate the loaner car, valet service and car wash. More

I deal solely with Kim Fredlund when I have my vehicle serviced at Mercedes-Benz of Cary. She is friendly and courteous and I always get great service and personal attention. She accommodates my often b serviced at Mercedes-Benz of Cary. She is friendly and courteous and I always get great service and personal attention. She accommodates my often busy schedule and gets me a replacement vehicle without any hassle. I have also used the car pick-up service which she told me about. The cost of repairs is out of Kim's control but she ensures warranty work is covered and she always gives a very accurate estimate of any work that is to be performed. Generally the estimate comes in higher than the cost of the actual work but not by much so she's generally spot on for her estimates. I have access to the great mechanics there as well if I have additional questions that Kim can't answer. More

I have been a customer for more than 10 years. Kim has been the best service representative ever. She is why I do business with Mercedes Benz of Cary been the best service representative ever. She is why I do business with Mercedes Benz of Cary More

Mr lowry was very professional and informative. He came outside to greet me as I got out if my car. Ask me my name before and made me feel welcomed before he tried to nake a sales pitch. Always adresses outside to greet me as I got out if my car. Ask me my name before and made me feel welcomed before he tried to nake a sales pitch. Always adresses me as Ms. Beamon. More

This is the third Mercedes that I have bought from MB of Cary, the last 2 were from G. Smith. He is probably the reason that I continue to purchase vehicles from Cary. He always has a professional manner an Cary, the last 2 were from G. Smith. He is probably the reason that I continue to purchase vehicles from Cary. He always has a professional manner and if nothing is available that I like, he doesn't push a sale on me. He works with me until there's a vehicle to my likings is available. I will continue to purchase my Mercedes from MB of Cary. Jim Merritt More

My 2013 GLK350 had an unusual problem with its windshield and the problem could only be seen in direct light...basically crystallization inside the windshield itself. MB Of Cary provided free valet servi and the problem could only be seen in direct light...basically crystallization inside the windshield itself. MB Of Cary provided free valet service and replaced the windshield with no discussion. The Service Manager directed replacement of the windshield vs. waiting for a Regional Service Rep and the Service Advisor drove a new MB Sports Coupe to my house for my use while the windshield was ordered and installed. This my second Mercedes and I purposely bought this latest one from MB of Cary due to the service I received from Kim with my SLK 350 over my 6 years of ownership of that vehicle. Finally, the free valet and loaner service really helps too. Having work with Acura and Ford dealerships, I appreciate the service I received at MB of Cary. D Garner More

I have had Mercedes cars serviced at various locations in NC, but for the past several years I rely only on Cary Mercedes-Benz to take care of my E-350. They are courteous, prompt, and do excellent work. My NC, but for the past several years I rely only on Cary Mercedes-Benz to take care of my E-350. They are courteous, prompt, and do excellent work. My service advisor is Kim. She takes care of everything including arranging a loaner car or transportation. She is wonderful about keeping in touch with me and informing me of progress. She has extensive knowledge of Mercedes cars and has given me excellent advice on what I should do and when regarding repairs. There have been several times when I was out of town traveling and called for assistance. Kim has always been great about getting me the information I needed. On one occasion she found the closest Mercedes dealer to where I was and made all arrangements for repairs to my car at that dealership, and she arranged for all of this to be covered under CPO. If you are interested in getting competent work done on your Mercedes without surprises, I recommend Cary Mercedes-Benz especially if you have Kim as your advisor. You will be treated well and so will you car. I would not consider going anywhere else. More

May as well buy from fly by night corner used car lot; will get better service, quality of vehicle & price. This dealership played "good cop, bad cop" w/sales and didn't even acknowledge "good cop" promis will get better service, quality of vehicle & price. This dealership played "good cop, bad cop" w/sales and didn't even acknowledge "good cop" promises. This vehicle was kept for a week after the sale to get rid of smells in car as well as turn around service. I do not believe EITHER was done. First rain & the car WREAKS of tobacco & car smells like it is burning up after even short trip. The salesman, AFTER signing final sale, will not even answer calls much less return them. I would NOT recommend this dealer for ANY used car sales. I expect to be in another service center soon to take care of issues this "luxury" dealership left undone. More