Mercedes-Benz of Cary

PROFESSIONAL GREAT EXPERIENCE Being an outside sales rep and a “road warrior" I have owned several Mercedes over the past 20 or so years. My experience with Mercedes-Benz of Cary i Being an outside sales rep and a “road warrior" I have owned several Mercedes over the past 20 or so years. My experience with Mercedes-Benz of Cary is the best car buying experience I have ever had. David Burr was my sales rep. David was patience in helping find the car that I needed and wanted with NO pressure in anyway. He knew everything about my C300 and demonstrated some really unique features both on the lot and during the test drive. He was knowledgeable, efficient, extremely courteous a consummate professional. The dealership itself is comfortable, clean and full of considerate and friendly people. I am very happy with my experience at this dealer and am very impressed with the people who work there. They stand by their word and deliver on quality and service. My experience started Thanksgiving Eve when my C350 had trouble and could not be taken on a trip home. Mr. Bell and staff insisted I take a loaner and drive it to my family for the holiday. I could not be more thankful and appreciative for how processional David Burr and Mr. Bell are and how they make you feel welcome and part of a family with their kindness and understanding. Words you rarely hear about a dealership or sales rep TOTAL TRUST. I am very impressed and will definitely buy there again. More

Real Smooth Experience!!! My time spent with Jamie Barker made the car buying experience extremely pleasurable for me and my wife. I was very pleased with the attention that Ja My time spent with Jamie Barker made the car buying experience extremely pleasurable for me and my wife. I was very pleased with the attention that Jamie gave us when we decided to purchase a car from MB of Cary. We decided to give our business to MB of Cary because the car buying service, USAA, recommended them and we are glad that they did. Jamie was introduced to us by Ben Metzler. Jamie immediately took charge and showed us a car that we liked; however, we couldn't make a deal on that model because of trade-in differences, but we settled on another model and committed to a deal. The car had to be shipped from another dealer. That transition was effortless and smooth. After the car arrived, we took possession after Jamie gave us an overview of all the features and options. Thank you Mercedes-Benz of Cary, Ben Metzler, and Jamie Barker for a professional car buying experience!! More

Bert Bowers- get your car from him!! After searching everywhere for a wagon, Bert Bowers promised to find one for me. Considering I live in Arizona and Bert is in North Carolina, I was a After searching everywhere for a wagon, Bert Bowers promised to find one for me. Considering I live in Arizona and Bert is in North Carolina, I was a little skeptical that he would be able to keep his promise. Well, I am in my BEAUTIFUL wagon and it was all thanks to him and MB of Cary. Unlike what you commonly hear about the car shopping experience, I was in very capable and trust worthy hands. Bert is extremely dedicated to his clientele and offers the best service experience. I would highly recommend reaching out to him for any Mercedes Benz need- regardless of your location! More

MBENZ SERVICE ADVISOR RECOMMENDATION (K.Fredlund/MBenz-Cary) This is a serious Recommendation for Service Advisor (Kim Fredlund/MBenz-Cary) based on my multiple SL 550 Models and 7 years of both routine and non- This is a serious Recommendation for Service Advisor (Kim Fredlund/MBenz-Cary) based on my multiple SL 550 Models and 7 years of both routine and non-routine Repair Experiences with her that in all Serv-ice Appointments (sometimes simple and other very complicated Warranty Issues) showed her superior Professionalism (this means she always handled it "right all the way to the end") for this Customer. She always took the additional time Upfront (for real pre-Repair explanations/costs) and also again at the Back End (with same thorough Repair Itemizations and Re-explanations for changes) that smoothly/ confidently satisfied all my usual high dollar M-Benz Cost Apprehensions. This was always her MO even in the hectic flow of multiple Customers/Technicians/Phones at her "Action Central Desk". This Service Advisor took the unrushed time/conscientious effort in the middle of all that Desk Action Confusion at many AM Check-Ins to show me real (not rehearsed/not same old Advisor Lines) attention to really put me and my car problem first when it was my turn. She never shuffled me through the Service Checkout Process with all the "push pressure" she is under, and always does the walk-over to Cashier still answer-ing my questions and making sure I know my next Service Updates Info, never "dumping me off" there and just leaving. Simply put in straight Street Talk that says sit all.....she really "Gives a xxxx" (GAD) about me and my 2 SL 550 cars for my last 7 years at M-Benz of Cary Service Dept. More

Great service and a great relationship! My husband and I consider the service aspect of a new vehicle when making a new car purchase. Will the process be convenient? Will the costs be reason My husband and I consider the service aspect of a new vehicle when making a new car purchase. Will the process be convenient? Will the costs be reasonable? Will we trust the people in the service department? Given our history with MB of Cary and the three vehicles that have cycled through their service department, I can assure you the answer is a consistent "yes" to each question. Over the past couple years we have worked with Kim Fredlund as our service representative. Kim makes certain that our service standards are met with each and every visit. She has earned our trust and has built a great relationship in doing so. It is wonderful to have Kim there and know that she works with a great service team to care for our vehicles. We would recommend Kim and MB of Cary to anyone, and have done so on many occasions. More

Best buying experience ever We recently purchase a car from Mercedes=Benz of Cary and it was by far the best experience we have ever had. Mark Nasholm is very professional and i We recently purchase a car from Mercedes=Benz of Cary and it was by far the best experience we have ever had. Mark Nasholm is very professional and is very thorough explaining all the features of the Mercedes products. Everything from test driving to working with the finance team was first class. More

service after the sale I have bought several MBs from David Burr at MB Cary. Today I bought a new SL400. David is a true customer advocate who puts forth the extra effort I have bought several MBs from David Burr at MB Cary. Today I bought a new SL400. David is a true customer advocate who puts forth the extra effort and follows up after the sale. If I ever need something, all I have to do is text or call him. I can't speak highly enough of David. More

Great experience We just bought our second car and had a greet experience. Chris Newman was great help in working sigh us to find the exact car we were looking for. We just bought our second car and had a greet experience. Chris Newman was great help in working sigh us to find the exact car we were looking for. He did a great job during the whole process. I would highly recommend Chris and the Leith Cary MB dealer. More

Always awesome experience. I always have an awesome experience when I go to the Mercedes-Benz of Cary dealership. Richard Meagher helped me get my first Smart car back in 2013 I always have an awesome experience when I go to the Mercedes-Benz of Cary dealership. Richard Meagher helped me get my first Smart car back in 2013 and then he and the team helped me get into the new 2016 model when my lease was completed. Richard had been working with me for months getting ready for when my lease would end and the new fleet would be coming in. He helped me with the lease extension program until the new fleet arrived. Then when I went in for the turnover and pickup of the new car the whole team worked on making sure I was able to drive out of the lot a satisfied customer. Richard, Cherie, Chris, & Johnathan all went out of their way to help me and I appreciate it. They dealt with some hiccups on the finance side that were worked out because of my standing history with the previous car. The whole team there likes to see happy customers and I am definitely one of them! I should also note that I always took my previous smart car for services there since they have a dedicated center for the smart car and I will of course be taking my new smart car there for all services as well. Every time I go in for the services they clean and wash the car so I head home in what feels like a shiny new car - love that aspect of my service visits. And just so you know - they have a comfortable waiting area with nice big seats and a section for those with laptops/tablets to sit and work/catch up on emails if they need to. Oh yeah and Keurig coffee, tea, & cocoa so you are covered for your caffeine :) while you're there. More

Wonderful experience with this dealership. Our family has purchased 3 cars from Mike Newman (1 new and 2 used) and each time we were extremely satisfied with both the quality of service and the Our family has purchased 3 cars from Mike Newman (1 new and 2 used) and each time we were extremely satisfied with both the quality of service and the quality of the car. When signing the papers Mike continuously emphasized that this was only the beginning of our relationship and he has proved that over the time we have known each other. Mike sincerely cares about his customers and is willing to help in any way that he can! We would definitely recommend Mercedes of Cary and Mike Newman. More