Mercedes-Benz of Cary

A joyous experience! I was treated with care and respect from David from the minute I stepped through the door. He helped me through the whole day. I would gladly recomme I was treated with care and respect from David from the minute I stepped through the door. He helped me through the whole day. I would gladly recommend some one to visit and do business with Mercedes-Benz of Cary. Thanks for all the help! God Bless! Joylett Perry More

Great Buying Experience It was time for my wife to trade in her well used car for a new one. We were shopping around for a new luxury car. After trying several makes and mode It was time for my wife to trade in her well used car for a new one. We were shopping around for a new luxury car. After trying several makes and models at various dealerships, we ended up at Mercedes Benz of Cary. My wife knew from the time that she sat in the 2016 GLA250 and took it out for a test drive, that we would be taking it home. The best part of the whole buying experience was being helped by a Sales Consultant named Bob McGuire. I have never felt more comfortable and at ease around an automobile salesman than I did with Bob. He has the kind of personality that just makes you forget that you are buying a car. He is very knowledgeable about his job, and I got the feeling there wasn’t a question he couldn’t answer. In fact, we asked so many questions and he never seemed to tire answering them. It’s hard to say that you have fond memories about your buying experience at any automobile dealership, but this is one I can say we definitely do. I can only hope that the next person who steps through the doors of MBoC will have the pleasure of dealing with Bob McGuire. I hope you see this Bob. Because of your passion for your job, for Mercedes Benz, and most of all for your customers, I can say with a certainty that our next car will be a Mercedes Benz, and I hope we have the pleasure of dealing with you again. Best regards, Rob Bond and Xiao Xu More

PROFESSIONAL GREAT EXPERIENCE Being an outside sales rep and a “road warrior" I have owned several Mercedes over the past 20 or so years. My experience with Mercedes-Benz of Cary i Being an outside sales rep and a “road warrior" I have owned several Mercedes over the past 20 or so years. My experience with Mercedes-Benz of Cary is the best car buying experience I have ever had. David Burr was my sales rep. David was patience in helping find the car that I needed and wanted with NO pressure in anyway. He knew everything about my C300 and demonstrated some really unique features both on the lot and during the test drive. He was knowledgeable, efficient, extremely courteous a consummate professional. The dealership itself is comfortable, clean and full of considerate and friendly people. I am very happy with my experience at this dealer and am very impressed with the people who work there. They stand by their word and deliver on quality and service. My experience started Thanksgiving Eve when my C350 had trouble and could not be taken on a trip home. Mr. Bell and staff insisted I take a loaner and drive it to my family for the holiday. I could not be more thankful and appreciative for how processional David Burr and Mr. Bell are and how they make you feel welcome and part of a family with their kindness and understanding. Words you rarely hear about a dealership or sales rep TOTAL TRUST. I am very impressed and will definitely buy there again. More

My first Mercedes, and I have loved the whole process! I have used this dealership's service department for years to service my Smart Car - but my family situation changed and it was time to get a sedan. I have used this dealership's service department for years to service my Smart Car - but my family situation changed and it was time to get a sedan. The process of picking out what I wanted was smooth and helpful - respectful of my specific interests. The updates as I waited for the car to get made and delivered were nice to receive. And the process of closing out the sale was smooth and worry-free. I'm loving the new car, and happy that my experience getting it was made so hassle-free! David listens well and is truly helpful; you won't go wrong working with him to find out what you really want. More

Real Smooth Experience!!! My time spent with Jamie Barker made the car buying experience extremely pleasurable for me and my wife. I was very pleased with the attention that Ja My time spent with Jamie Barker made the car buying experience extremely pleasurable for me and my wife. I was very pleased with the attention that Jamie gave us when we decided to purchase a car from MB of Cary. We decided to give our business to MB of Cary because the car buying service, USAA, recommended them and we are glad that they did. Jamie was introduced to us by Ben Metzler. Jamie immediately took charge and showed us a car that we liked; however, we couldn't make a deal on that model because of trade-in differences, but we settled on another model and committed to a deal. The car had to be shipped from another dealer. That transition was effortless and smooth. After the car arrived, we took possession after Jamie gave us an overview of all the features and options. Thank you Mercedes-Benz of Cary, Ben Metzler, and Jamie Barker for a professional car buying experience!! More

Bert Bowers- get your car from him!! After searching everywhere for a wagon, Bert Bowers promised to find one for me. Considering I live in Arizona and Bert is in North Carolina, I was a After searching everywhere for a wagon, Bert Bowers promised to find one for me. Considering I live in Arizona and Bert is in North Carolina, I was a little skeptical that he would be able to keep his promise. Well, I am in my BEAUTIFUL wagon and it was all thanks to him and MB of Cary. Unlike what you commonly hear about the car shopping experience, I was in very capable and trust worthy hands. Bert is extremely dedicated to his clientele and offers the best service experience. I would highly recommend reaching out to him for any Mercedes Benz need- regardless of your location! More

MBENZ SERVICE ADVISOR RECOMMENDATION (K.Fredlund/MBenz-Cary) This is a serious Recommendation for Service Advisor (Kim Fredlund/MBenz-Cary) based on my multiple SL 550 Models and 7 years of both routine and non- This is a serious Recommendation for Service Advisor (Kim Fredlund/MBenz-Cary) based on my multiple SL 550 Models and 7 years of both routine and non-routine Repair Experiences with her that in all Serv-ice Appointments (sometimes simple and other very complicated Warranty Issues) showed her superior Professionalism (this means she always handled it "right all the way to the end") for this Customer. She always took the additional time Upfront (for real pre-Repair explanations/costs) and also again at the Back End (with same thorough Repair Itemizations and Re-explanations for changes) that smoothly/ confidently satisfied all my usual high dollar M-Benz Cost Apprehensions. This was always her MO even in the hectic flow of multiple Customers/Technicians/Phones at her "Action Central Desk". This Service Advisor took the unrushed time/conscientious effort in the middle of all that Desk Action Confusion at many AM Check-Ins to show me real (not rehearsed/not same old Advisor Lines) attention to really put me and my car problem first when it was my turn. She never shuffled me through the Service Checkout Process with all the "push pressure" she is under, and always does the walk-over to Cashier still answer-ing my questions and making sure I know my next Service Updates Info, never "dumping me off" there and just leaving. Simply put in straight Street Talk that says sit all.....she really "Gives a xxxx" (GAD) about me and my 2 SL 550 cars for my last 7 years at M-Benz of Cary Service Dept. More

Great service and a great relationship! My husband and I consider the service aspect of a new vehicle when making a new car purchase. Will the process be convenient? Will the costs be reason My husband and I consider the service aspect of a new vehicle when making a new car purchase. Will the process be convenient? Will the costs be reasonable? Will we trust the people in the service department? Given our history with MB of Cary and the three vehicles that have cycled through their service department, I can assure you the answer is a consistent "yes" to each question. Over the past couple years we have worked with Kim Fredlund as our service representative. Kim makes certain that our service standards are met with each and every visit. She has earned our trust and has built a great relationship in doing so. It is wonderful to have Kim there and know that she works with a great service team to care for our vehicles. We would recommend Kim and MB of Cary to anyone, and have done so on many occasions. More

Best buying experience ever We recently purchase a car from Mercedes=Benz of Cary and it was by far the best experience we have ever had. Mark Nasholm is very professional and i We recently purchase a car from Mercedes=Benz of Cary and it was by far the best experience we have ever had. Mark Nasholm is very professional and is very thorough explaining all the features of the Mercedes products. Everything from test driving to working with the finance team was first class. More

service after the sale I have bought several MBs from David Burr at MB Cary. Today I bought a new SL400. David is a true customer advocate who puts forth the extra effort I have bought several MBs from David Burr at MB Cary. Today I bought a new SL400. David is a true customer advocate who puts forth the extra effort and follows up after the sale. If I ever need something, all I have to do is text or call him. I can't speak highly enough of David. More