Mercedes-Benz of Carlsbad - Service Center

My service advisor went the extra mile I had the misfortune of damaging my new 2017 S Coupe .This was an emotional as well as a financial trauma. My service advisor, Dan Reeves, went the I had the misfortune of damaging my new 2017 S Coupe .This was an emotional as well as a financial trauma. My service advisor, Dan Reeves, went the extra mile in helping me handle both aspects my problem, He not only expedited the repairs but was able to maximize my insurance claim. I have been a Hoehn Mercedes customer for 20 years and all my dealings with them has been positive. Thanks much More

Always a pain free experience I have been a customer since 1989. The service department is very professional and knowledgeable. They always take great care of me and my vehicle. Th I have been a customer since 1989. The service department is very professional and knowledgeable. They always take great care of me and my vehicle. They always provide a clean Mercedes loaner as needed. The dealership is always immaculate and well run. The proof is the longevity of the employees that work there. I would guess that the average employee has worked there for 15+ years. I highly recommend Hoehn Mercedes for a wonderful experience and relationship. More

Efficient and effective operation. First the car purchased from this deal is first rate. They religiously let us know when service is due and have always accommodated our schedule and p First the car purchased from this deal is first rate. They religiously let us know when service is due and have always accommodated our schedule and provided loaner car when appropriate, we couldn't ask for better service. More

Great place, Greg is awesome! Great experience with Hoehn. Greg is my go to guy. He is extremely knowledgeable, honest, communicative and friendly. Always very happy with service. Great experience with Hoehn. Greg is my go to guy. He is extremely knowledgeable, honest, communicative and friendly. Always very happy with service. Thanks guys! More

Superb customer service I have purchased a total of five Mercedes Benz over the past 30+ years that I have lived in Carlsbad. I have found the personnel to be professional a I have purchased a total of five Mercedes Benz over the past 30+ years that I have lived in Carlsbad. I have found the personnel to be professional and courteous. My current customer service advisor, Stephanie Lewis, is the quid essential professional and sets the standard for excellence in my opinion. I highly recommend Hoehn Mercedes Benz and Stephanie Lewis. More

Excellent dealer and aervice This is a very reputable dealer. Staff is very professional and all work was done right the first time. Staff keeps you updates on status of your ca This is a very reputable dealer. Staff is very professional and all work was done right the first time. Staff keeps you updates on status of your car via text messages and emails. I bought cars from several dealers before but this is by far the customer oriented dealer in San Diego. So when shopping for a car, this is the place to go to! More

ML350 2012 just few mikes outside of warranty - Covered My engine light intermittently came on and off. Brought it into the dealership thinking oil change is near. Found out oil somehow crept into the wir My engine light intermittently came on and off. Brought it into the dealership thinking oil change is near. Found out oil somehow crept into the wiring harness and created a disaster! My service technician gave me a loaner car, turned out to be a free car to drive around for over two weeks. MB Germany had to be contacted, my 5 year warranty just expired. It took a few steps but they agreed to cover this huge repair and make a special harness which is still on order after three weeks but I'm back to driving my car. I'm sure this would have been a hefty new car down payment but thanks to my service technician and the management department it was diligently handled and at no cost to me. They have my future business! More

I took my car in for an auxilary battery warning light. I took my car in for an auxilary battery warning light. The techs looked at the car and told me that I needed a new Aux battery and that it would cos I took my car in for an auxilary battery warning light. The techs looked at the car and told me that I needed a new Aux battery and that it would cost over $400. After reviewing my records, I found that I had replaced the Aux battery 6 months earlier and that I paid $285. Paul Nelsen then said that he meant the main battery was bad. Hmmm. He also explained that I needed to replace the rear brakes and rotors to the tune of $600. After reviewing my records, I found that I had replaced the rear brakes 19k miles earlier. Paul said that getting 19k miles out of rear brakes is good (a complete lie). The brakes have roughly 70% life left on them. DO NOT TAKE YOUR CAR TO HOEHN They put profits ahead of customer service. More

At the beginning I thought it was just plain incomptetence when the mechanics began to change out modules / equipment in an attempt to repair the many and varied problems I've had with my ML. H incomptetence when the mechanics began to change out modules / equipment in an attempt to repair the many and varied problems I've had with my ML. However after a while I began to suspect they were changing out modules to boost warranty work and at the same time causing me to be inconvenienced. So on one of the much too frequent service visits I set a simple fool proof trap. Previously the front passenger power seat connector had become un-plugged causing all manner of warning lights to come. I discovered by plugging it back in all was made well again. So on a particular visit I un-plugged said connector and had the mechanics look it. They fixed the problem, but the service report claimed it took all sorts of new stuff to be fitted. What's more they didn't actually do anything more than plug the connectpr back in - just as I had done. I know this for sure also as I took the precaution of sealing certain items which would have to have been removed - the seals were not broken.<br>For obvious reasons I no longer use this dealer and after experiencing a litany of problems with this 'quality' SUV - I will not be buying another MB product period from this dealer or any other for that matter. More