Mercedes-Benz of Carlsbad - Service Center

Disappointing service Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. Th Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. They returned the vehicle and there were issues. 1. fan shrouding on top of radiiator was not installed at All!!!! and dangerously close to being sucked into the fan. 2. Hoehn Motors Carlsbad failed to replace the cap on both the high and low AC connection valves exposing them to contamination. 3. Hoehn Motors Carlsbad Replenished the DEF (not requested) and spilled/sprayed it around the engine compartment. DEF is corrosive to metal and was left on the vehicle for 48 hrs. 4. Did not install the A-Pillar interior plastic trim correctly after replacing airbag. Wondering what else was missed? Did they mechanically install the airbags correctly, who knows? So now I have to accept the uncertainty of 1. The rest of the job done right? 2. The risk of latent failures from spilling DEF and not cleaning. Very disappointed with the service, to say the least, and was not compensated for my stress, uncertainties in anyway. More

A wonderful experience for me. I had just graduated from GIA in Carlsbad and these guys at Hoen were kind enough to find me a low cost S class since it's the only car I have ever h I had just graduated from GIA in Carlsbad and these guys at Hoen were kind enough to find me a low cost S class since it's the only car I have ever had. I was just starting work and couldn't afford big payments. They found me a corporate 2004 S class and I traded my 99 S class and my payments were very low. It was the first used car I have ever bought and I still have it now in 2019. It's time for me to go and see if they can help me again to find a car. I always think of them when I want a new car because they were so kind to me when I needed some help getting a car. The staff was always so nice and friendly. It's very unique to find a an auto dealer that actually cares about your situation and does their best to find you a car you can afford. sincerely JS More

Scratched my car and didn't tell me about it Took my Mercedes in to get repaired and although the repair went fine they scratched my car and tried to cover it up with paint filler without telling Took my Mercedes in to get repaired and although the repair went fine they scratched my car and tried to cover it up with paint filler without telling me about it. This is completely unacceptable for them to try to hide their mistakes like this instead of being transparent and telling me about the damage. Obviously I will never come back here again. More

Outstanding Sprinter Service Greg is extremely knowledgeable, professional and friendly. Every once in a while, we get to deal with someone in the auto industry that is worth the Greg is extremely knowledgeable, professional and friendly. Every once in a while, we get to deal with someone in the auto industry that is worth their weight in gold! The Sprinter was tended to correctly, quickly and semi-washed when we picked up the van. The only reason not to give a 5 star is the expense involved with changing one wiper and an oil change. I was shocked at the price (I know, I know it's a Mercedes but this minor service cost was perhaps 5 times the cost of going to an independant service provider). We will surely return for any warranty needs but routine service will be handled by an independant going forward. :-(. More

Warranty check I received a warranty extension in the mail and brought my E500 wagon into Hoehn Motors in Carlsbad for them to check it out. I was surprised when th I received a warranty extension in the mail and brought my E500 wagon into Hoehn Motors in Carlsbad for them to check it out. I was surprised when they checked it out and even washed my car. I wish all businesses treated their customers so well. More

Service Summary During my recent visit, my adviser went beyond expectations to repair my e350 out of warranty at no charge to me. Outstanding customer service. High During my recent visit, my adviser went beyond expectations to repair my e350 out of warranty at no charge to me. Outstanding customer service. Highly recommend Hohen. More

Excellent Service Experience Mike Shaefer is an outstanding Service Director and consistently goes to the maximum to insure that my car is properly serviced and cared for while in Mike Shaefer is an outstanding Service Director and consistently goes to the maximum to insure that my car is properly serviced and cared for while in the service bays. The quality of the work was spot on and the turn around was as promised along with a quality free loaner car that also was clean and ready to go when I arrived to drop off my E 400 Additionally I had similar positive experiences with the two Mercedes Benz vehicles I purchased through another top professional at Hoehn, Mark Reiser, who always makes the buying experience fun and satisfying More

Couldn't be happier!!! I was very pleased with my service on my motorhome. My service rep was most helpful on showing me how to use my GPS system even though that's not why I was very pleased with my service on my motorhome. My service rep was most helpful on showing me how to use my GPS system even though that's not why I was there. He also took care of an A/C problem for me. Would go back there for all my needs. More

Great service exparience I have been a customer since 1992. The service department is always very timely and professional. They always take great care of me and my vehicle. Th I have been a customer since 1992. The service department is always very timely and professional. They always take great care of me and my vehicle. They always provide new Mercedes loaner vehicle as needed. Additionally, service advisor Paul Nelson always makes my visit a pleasant experience More

10K maintenance Great customer service and support. Professional and pleasant. Prompt check in and check you. Car was washed and they gave me a loaner car. Couldn't h Great customer service and support. Professional and pleasant. Prompt check in and check you. Car was washed and they gave me a loaner car. Couldn't have asked for more. More