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Mercedes-Benz of Carlsbad - Service Center

Carlsbad, CA

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21 Reviews

21 Reviews of Mercedes-Benz of Carlsbad - Service Center

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May 28, 2025

Jeff Jennewein is amazing! ! Thanks so much to Jeff for his very impressive effort and professionalism! More

by Jwdavidson30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jennewein
May 27, 2025

Jose Morales handle my recall issue and also got my yearly servicing taken care of. He was terrific. More

by JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Morales
June 03, 2020

Disappointing service Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. Th More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
May 09, 2019

A wonderful experience for me. I had just graduated from GIA in Carlsbad and these guys at Hoen were kind enough to find me a low cost S class since it's the only car I have ever h More

by jamiekins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales, & service,
June 16, 2018

Scratched my car and didn't tell me about it Took my Mercedes in to get repaired and although the repair went fine they scratched my car and tried to cover it up with paint filler without telling More

by Ml500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Nelson
November 01, 2017

Outstanding Sprinter Service Greg is extremely knowledgeable, professional and friendly. Every once in a while, we get to deal with someone in the auto industry that is worth the More

by JohnSprinter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg, Sprinter Servic Manager
November 01, 2017

Warranty check I received a warranty extension in the mail and brought my E500 wagon into Hoehn Motors in Carlsbad for them to check it out. I was surprised when th More

by Casey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul was so knowlegeable, and as always Greg was so professional and competent.
October 23, 2017

Service Summary During my recent visit, my adviser went beyond expectations to repair my e350 out of warranty at no charge to me. Outstanding customer service. High More

by E350 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
October 11, 2017

Excellent Service Experience Mike Shaefer is an outstanding Service Director and consistently goes to the maximum to insure that my car is properly serviced and cared for while in More

by TAS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shaefer on this visit
September 22, 2017

Couldn't be happier!!! I was very pleased with my service on my motorhome. My service rep was most helpful on showing me how to use my GPS system even though that's not why More

by Ginnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
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