Mercedes-Benz of Carlsbad

Hoehn Mercedes Benz Worst Dealership I have Ever Been Too Hoehn Mercedes Benz in Carlsbad California is the worst Benz dealership I have ever been to. Dont buy a Benz from Hoehn Mercedes, I would highly sugge Hoehn Mercedes Benz in Carlsbad California is the worst Benz dealership I have ever been to. Dont buy a Benz from Hoehn Mercedes, I would highly suggest U go elsewhere they R liars & and bullies. My 2nd car from Hoehn 1st time at Hoehn Mercedes ,1st time buying a new car. This is supposed 2 be exciting experience & it was the worst exp I have ever had & I am still fighting the Hoehn No car Starts with the sales person who walked out on 12/8/15 after 5 hours of negotiating for my white 2016 GLE 400 over $30 on my payments she stated I am only making $300 on the deal & couldn't deal & up & walked out & left me on the showroom floor. I didnt know what to do. I went to the sales manager's office Pete Lizarraga & asked him if he could get the deal done. He got my payments to $600 a month w/ 35k down & we discussed the things I wanted added to the car. There was damage on the car in the showroom that was pointed out & they said they would fix it. They pressured me to drive off the lot with the car because that's all part of the car buying experience driving off the lot. I could drop the car off the following Monday for repairs, I let them know I was in no rush & was going to Maui for 4 -5 months in Feb. They told me it would only take a few days. Rear ent package Chrome Hood Fins Illuminated Benz Star Black rims running boards Teflon interior & exterior coat Left the car off Monday & got a C Class loaner. Called me a week later they couldnt do the wheels, changed them to the factory wheels Mercedes offers on their website, then got a call they could not do the running boards, I then got a 3rd call & was told they could not do the rear ent package as the interface didnt work in the 2016 GLE. I was furious & the sales mgr. Pete Lizarraga who was sorry & said they should have custom built me my car they will fix it & we're sorry. I told them I didnt want the suv, they insisted they would fix it & make it right. 2 weeks of driving the loaner they finally were making some progress & I was still very angry. They sent the car out to a 3rd party local audio video install co. It was not the certified Mercedes Benz rear ent. Package I wanted, they got the rims from another Benz & changed me $1800 to powder coat the factory wheels on the Benz they pulled the tires from, when I asked they keep Pirelli tires on the new rims I was given an attitude. I am mostly dealing with Pete Lizarraga the Sales manager for Hoehn Mercedes Benz. They finally got it all done somewhere b4 or after Xmas. When I picked up the vehicle there was an odd smell inside the vehicle & didn't smell new, the rims wheels were not polished & there were nicks that had not been buffed so they took it back to finish it up. After getting home I noticed the memory seats controls were broken not how I dropped it off. I called them they said come by, I waited for 2 hours 4 them to tell me they have to order the part & bring it back. I drove the car for a few days & had a Las Vegas trip planned on the 5th of Jan & was going to be driving my SUV to Vegas. It was pouring out that day & on the way to Vegas my passenger said why they xxxx is water dripping on me so I looked over & there was water inside the car running down the passenger side front corner windshield to dash & dripping, water had leaked in the interior cabin on the passenger side headliner on the panel where the seat belt is, passenger rear window behind the passenger rear door, the windows were all fogged up & my driver side was leaking so that was 4 breaches of water, I called Mercedes yelling as I was furious that this $82k Suv was leaking water. They said they were sorry & bring it in when I get back from Vegas they would put me in a similar loaner & suggested a buy back from Mercedes Benz the interior was compromised & had visible water damage which leads to mold, mildew, etc, I didnt want the vehicle. They admitted to the defect & admitted to the mistakes in the buying process the mgr. of the dealership Kris Truman who was no help but did sit with me & apologize the whole exp & how its was handled is gross. I got home from Vegas & dropped the vehicle off few days & they called & said that there was a manufacture defect in the car & Mercedes didnt have any fix at this time & would I like to come pick up my car? Why would I pick up that car when there is a manufacturer defect & water damage? Mercedes Benz denied the buyback. I am in contact with the Attorney general & my Lawyer to see what legal I can take. They R now trying to pay me to go away now, After I left a yelp review Kris Truman told me to remove it & they will buy me a new car. They had me come in & do a sub of collateral & brought a car down from LA, the banks approved the sub of collateral, Pete Lizarraga told me they would take care of everything & then called me & told me come get my defective car or a check & go away!This is extremely stressful on me & has caused me a ton of anxiety, I've lost time & money. I want my new Car! They R now trying to pay me to go away now, After I left a yelp review Kris Truman told me to remove it.an they will buy me a new car. They had me come in & do a sub of collateral & brought a car down from LA, the banks approved the sub of collateral, Pete Lizarraga told me they would take care of everything & then called me & told me come get my defective car or a check, they would have to replace the headliner due to the water damage if they kept the car & would not offer to replace the headliner for me. To go a step further these people at Hoehn do not know anything about the cars they sell, they had to look in the manual to see if the car they sold me has ambient lighting which it did not & they didnt know how U use the radio/phone/ text functions they told me to read the manual. We agreed to was a sub of collateral which is on record with my bank they got the vehicle from LA with Kris Trumans authorization & were going to swap out my 2016 GLE 400 with the water damage 4 the new GLE 400 & it was confirmed by the service manager David Cram this was all done through Pete Lizarraga they are trying 2 twist & contort this now. I don't need the car & won't pick up either the car nor the check & will continue on my merry way no big deal either make it right with the GLE with the interior lighting package or another offer. Either way I'm not stepping foot on that lot till they correct the problem. Chris Truman told me that just because the factory didn't buy back the Benz didn't mean hoehn would not as he has been there 35 years working for the hoehn family & they can still do the buy back or as Pete said he would do the sub of collateral & put me in a new car Let me know when the new car is finished or make me a better offer I want my car that I worked hard to buy so make it right & do what U told me. This is extremely stressful on my & has been giving me a ton of anxiety, I've lost time, money, & will never forget how hoehn Mercedes ruined 3 months of my life from beginning of sale to still going! More

Excellent car buying experience I have bought several new cars over the years, and this being my first used car purchased, I honestly say the experience was very satisfying. After ha I have bought several new cars over the years, and this being my first used car purchased, I honestly say the experience was very satisfying. After having been through bankruptcy, and in the process of trying to reestablish good credit, these two sales professionals worked very hard to get me into the car I had chosen to purchase. I am very grateful for the both of them, and want to say Thank You again, you have made one person a very happy customer, and when my credit gets back to good standing there is no doubt I will return to Hoehn Honda to make the next car purchase. Dante and Bob where upfront and honest, and the car was in great condition at an affordable price. It is good people that make this economy run, people that can look you in the eye, and do their up-most best to get you the product you desire to purchase. Excellent work to the both of you, and gotta say it again Thank You! Jon B. Vista, Ca. More

I took my car in for an auxilary battery warning light. I took my car in for an auxilary battery warning light. The techs looked at the car and told me that I needed a new Aux battery and that it would cos I took my car in for an auxilary battery warning light. The techs looked at the car and told me that I needed a new Aux battery and that it would cost over $400. After reviewing my records, I found that I had replaced the Aux battery 6 months earlier and that I paid $285. Paul Nelsen then said that he meant the main battery was bad. Hmmm. He also explained that I needed to replace the rear brakes and rotors to the tune of $600. After reviewing my records, I found that I had replaced the rear brakes 19k miles earlier. Paul said that getting 19k miles out of rear brakes is good (a complete lie). The brakes have roughly 70% life left on them. DO NOT TAKE YOUR CAR TO HOEHN They put profits ahead of customer service. More

Found certified pre owned (CPO) car on the internet and sent email to internet sales manager. We talked on phone and he emailed a short video of himself showing the car (made on his cell phone). We negot sent email to internet sales manager. We talked on phone and he emailed a short video of himself showing the car (made on his cell phone). We negotiated price and I took the train from Irvine to Oceanside and arrange to be picked up at station and driven to dealership in Carsbad. Made Vas promise to drive me back if the sale did not work out. I pointed out some minor issues with the car (windshield wipers, tires etc) and negotiated a further price concession. Good price for a great car. Brought it in for a warranty repair and was very happy with the service department. Free loaner was convenient. Enterprise rent a car is on the lot and had plenty of MB cars. Very nice dealership compares favorably with Fletcher Jones in NB. Love FJ service but their sales people are weak. More

Did not keep their word. Forgot to submit license plate application. Forgot follow-up appointment, did not pay for tank of gas as promised (this wasn't even my idea).....list goes on. These sales people ar application. Forgot follow-up appointment, did not pay for tank of gas as promised (this wasn't even my idea).....list goes on. These sales people are all talk. Take everything they say with a grain of salt. Or just stay away. More

He is a malcontent More

At the beginning I thought it was just plain incomptetence when the mechanics began to change out modules / equipment in an attempt to repair the many and varied problems I've had with my ML. H incomptetence when the mechanics began to change out modules / equipment in an attempt to repair the many and varied problems I've had with my ML. However after a while I began to suspect they were changing out modules to boost warranty work and at the same time causing me to be inconvenienced. So on one of the much too frequent service visits I set a simple fool proof trap. Previously the front passenger power seat connector had become un-plugged causing all manner of warning lights to come. I discovered by plugging it back in all was made well again. So on a particular visit I un-plugged said connector and had the mechanics look it. They fixed the problem, but the service report claimed it took all sorts of new stuff to be fitted. What's more they didn't actually do anything more than plug the connectpr back in - just as I had done. I know this for sure also as I took the precaution of sealing certain items which would have to have been removed - the seals were not broken.<br>For obvious reasons I no longer use this dealer and after experiencing a litany of problems with this 'quality' SUV - I will not be buying another MB product period from this dealer or any other for that matter. More