Mercedes-Benz of Carlsbad

I took my car in for an auxilary battery warning light. I took my car in for an auxilary battery warning light. The techs looked at the car and told me that I needed a new Aux battery and that it would cos I took my car in for an auxilary battery warning light. The techs looked at the car and told me that I needed a new Aux battery and that it would cost over $400. After reviewing my records, I found that I had replaced the Aux battery 6 months earlier and that I paid $285. Paul Nelsen then said that he meant the main battery was bad. Hmmm. He also explained that I needed to replace the rear brakes and rotors to the tune of $600. After reviewing my records, I found that I had replaced the rear brakes 19k miles earlier. Paul said that getting 19k miles out of rear brakes is good (a complete lie). The brakes have roughly 70% life left on them. DO NOT TAKE YOUR CAR TO HOEHN They put profits ahead of customer service. More

Found certified pre owned (CPO) car on the internet and sent email to internet sales manager. We talked on phone and he emailed a short video of himself showing the car (made on his cell phone). We negot sent email to internet sales manager. We talked on phone and he emailed a short video of himself showing the car (made on his cell phone). We negotiated price and I took the train from Irvine to Oceanside and arrange to be picked up at station and driven to dealership in Carsbad. Made Vas promise to drive me back if the sale did not work out. I pointed out some minor issues with the car (windshield wipers, tires etc) and negotiated a further price concession. Good price for a great car. Brought it in for a warranty repair and was very happy with the service department. Free loaner was convenient. Enterprise rent a car is on the lot and had plenty of MB cars. Very nice dealership compares favorably with Fletcher Jones in NB. Love FJ service but their sales people are weak. More

Did not keep their word. Forgot to submit license plate application. Forgot follow-up appointment, did not pay for tank of gas as promised (this wasn't even my idea).....list goes on. These sales people ar application. Forgot follow-up appointment, did not pay for tank of gas as promised (this wasn't even my idea).....list goes on. These sales people are all talk. Take everything they say with a grain of salt. Or just stay away. More

He is a malcontent More

At the beginning I thought it was just plain incomptetence when the mechanics began to change out modules / equipment in an attempt to repair the many and varied problems I've had with my ML. H incomptetence when the mechanics began to change out modules / equipment in an attempt to repair the many and varied problems I've had with my ML. However after a while I began to suspect they were changing out modules to boost warranty work and at the same time causing me to be inconvenienced. So on one of the much too frequent service visits I set a simple fool proof trap. Previously the front passenger power seat connector had become un-plugged causing all manner of warning lights to come. I discovered by plugging it back in all was made well again. So on a particular visit I un-plugged said connector and had the mechanics look it. They fixed the problem, but the service report claimed it took all sorts of new stuff to be fitted. What's more they didn't actually do anything more than plug the connectpr back in - just as I had done. I know this for sure also as I took the precaution of sealing certain items which would have to have been removed - the seals were not broken.<br>For obvious reasons I no longer use this dealer and after experiencing a litany of problems with this 'quality' SUV - I will not be buying another MB product period from this dealer or any other for that matter. More