Mercedes-Benz of Caldwell

Make the right purchace with the right Dealer I have been buy all my fleet with John Villopoto. Mercedes Benz of Caldwell have a very good sales department where they look for the best deal for t I have been buy all my fleet with John Villopoto. Mercedes Benz of Caldwell have a very good sales department where they look for the best deal for the costumer. Brian Bainum in the service Department have been very helpful in the last 6 years I have been deal with him. Thanks. More

I couldn't ask for a better service advisor than Steve Eilert. He explained everything into detail and was very polite and nice guy and the place was beautiful nice and clean great job!! Eilert. He explained everything into detail and was very polite and nice guy and the place was beautiful nice and clean great job!! More

Professional and pleasant. Just visited MB of Caldwell to check out the cars for future buy. The sales staff was courteous and not pushy that I decided to not wait any longer. Just visited MB of Caldwell to check out the cars for future buy. The sales staff was courteous and not pushy that I decided to not wait any longer. I love my car and so glad I made that visit. More

From outset I found the customer service to be exceptional! I have taken my car to another dealer but recently moved to area - I urgently wanted something that probably objectively was not so urg exceptional! I have taken my car to another dealer but recently moved to area - I urgently wanted something that probably objectively was not so urgent - I was scheduled for immediate service and they even found a loaner to accommodate my needs. Franca, my service advisor, kept in touch with regular updates and the detailing of interior was exceptional. I can’t say enough about the positivity of the experience and about what an amazing asset Franca is to them. More

Courteous and professional staff. From reception at the door to the cashier. Franca was a pleasure to work with she is a true professional made me feel like she was looking out for my best interests in loo door to the cashier. Franca was a pleasure to work with she is a true professional made me feel like she was looking out for my best interests in looking over the truck. Pressure free comfortable environment. More

The service and experience I received was wonderful. Companies are misguided nowadays by the notion that customers depend on them, the truth of the matter is that companies are dependent on the customers Companies are misguided nowadays by the notion that customers depend on them, the truth of the matter is that companies are dependent on the customers as well. Customer satisfaction and customer loyalty is an essential part of a business or company in order to survive, and I have to say that the service I have received from Sean McCormack at Mercedes-Benz of Caldwell was exceptional. More

Great customer service, the turn around was very fast and convenient . I would definitely go back to get more cars and trucks for the fleet. convenient . I would definitely go back to get more cars and trucks for the fleet. More

Engine Light Issue - Outstanding Customer Service Response Service Advisor Franca Urbano was efficient in her processing and comprehensive in her reporting of the cause & inspection to correct. Franca provide Service Advisor Franca Urbano was efficient in her processing and comprehensive in her reporting of the cause & inspection to correct. Franca provide me a Courtesy Car which I appreciate it. All was corrected. Thank you! Regards, Michael J. Thivierge More

Maintenance service Franca Urbano served me druing this maintenance service. She is my favorite specialist who treats clients politely and with care. I found my front Franca Urbano served me druing this maintenance service. She is my favorite specialist who treats clients politely and with care. I found my front plate missing a couple of days after service and it happened to be in the long weekend of 4th when I couldn't find out the answer immediately. Franca replied my text message as soon as she returned to work on Monday and told me it fell off and was put in my trunk. She thought it probably fell off during carwash. This reminded me of bad experience of missing front plate last year after maintenance service, except I didn't notice till weeks after and when I called dealership, it was no longer found, It cost me a lot of trouble to apply for a new plate and report the lost plate. I would be more appreciated if carwash people had been more considerate by either drilling the plate back on or telling specialist to notify the client to avoid unnecessary worries. More

Routine Service The service was great. Everyone was attentive. Franca Urbano explained some issues and gave me some options. Thank you! Service was very quick. T The service was great. Everyone was attentive. Franca Urbano explained some issues and gave me some options. Thank you! Service was very quick. The dealership is pristine. More