Mercedes-Benz of Caldwell

good communication, performed work well Good communication while waiting for a part over the course of a few days. I like the new texting system to provide product status. Work was as usual Good communication while waiting for a part over the course of a few days. I like the new texting system to provide product status. Work was as usual exceptional More

Mercedes Benz of Caldwell top notch customer begins at the phone when you scheduled the vehicle for service. The staff receives your incoming vehicle at the door and treats you as a rock start. The experi the phone when you scheduled the vehicle for service. The staff receives your incoming vehicle at the door and treats you as a rock start. The experience is expeditious and in minimal time you are in your loaner driving away to continue with your busy day. More

Franca was so helpful and understanding. Great asset to your company!!!!! Explained in detail service needed to be done. If you don’t have a service agent, request Franca. your company!!!!! Explained in detail service needed to be done. If you don’t have a service agent, request Franca. More

Professional and Curteous They always seem to accommodate your needs and do so in a prompt manner. The staff is pleasant and will make sure your experience there is a pleasura They always seem to accommodate your needs and do so in a prompt manner. The staff is pleasant and will make sure your experience there is a pleasurable one. More

My service advisor Steven Eileen was terrific. He kept me informed about the status of my car and was extremely knowledgeable and friendly. He was a 12 on a scale of 1 to 10 informed about the status of my car and was extremely knowledgeable and friendly. He was a 12 on a scale of 1 to 10 More

Excellent service I dropped in for an oil change but discovered I needed more than that and I couldn’t wait. I thought I was going to have to reschedule but they immed I dropped in for an oil change but discovered I needed more than that and I couldn’t wait. I thought I was going to have to reschedule but they immediately arranged a loaner and I was on my way. More

Efficient service Service advisor explained issues clearly and allowed us to make decisions. Vehicle was completed, cleaned and ready for us to use. We will come back. Service advisor explained issues clearly and allowed us to make decisions. Vehicle was completed, cleaned and ready for us to use. We will come back. More

140,000 Service B The dealership is very modern and the service matches the appearance. The service staff came up with many potential problems with my 10 year old car The dealership is very modern and the service matches the appearance. The service staff came up with many potential problems with my 10 year old car than need to be addressed. More

Brian in service is fantastic. The entire makes my life easy there. Plus, the ability to do everything from your phone is advantageous for my fast past lifestyle. easy there. Plus, the ability to do everything from your phone is advantageous for my fast past lifestyle. More

Service intake process was painless and status information regarding repair was sent via text and very timely. Very happy and much better than where I used to go for service. information regarding repair was sent via text and very timely. Very happy and much better than where I used to go for service. More