Mercedes-Benz of Caldwell

Very accommodating on short notice I was afraid that they would be closing due to the health crisis and my car needed work. I need the car to stay in tip-top shape in case I need to dr I was afraid that they would be closing due to the health crisis and my car needed work. I need the car to stay in tip-top shape in case I need to drive out to see my elderly father. They took the car the same day I called. Gave me updates during the day and gave me a loaner vehicle to so that I could return home to work and not have to wait in the waiting room. Very professional manner with all department reps. More

Summary The team is very capable and knows exactly what's needed for my car. I have been dealing with this team for many years and many different models of Me The team is very capable and knows exactly what's needed for my car. I have been dealing with this team for many years and many different models of Mercedes-Benz. More

BEST CAR BUYING EXPERIENCE Before actually buying a car from MB of Caldwell I had used their service dept. and was always pleasantly surprised by their professional manner, avai Before actually buying a car from MB of Caldwell I had used their service dept. and was always pleasantly surprised by their professional manner, availability of loaner cars and quick and efficient servicing of my car even though I did not buy my car from them. Recently I purchased a car from Camilla and can not say enough nice things about my great experience dealing with her. Her willingness to accommodate all of my many needs was overwhelming. This might be the first time I've ever actually really liked the person who sold me a car! On top of all the other superlative qualities of this dealership, the lease price of this vehicle was $300 less than our previous dealer. My husband and I will be Camilla's customers for a long time to come! More

Very accommodating sn short notice. Excellent updates My appointment time had to move up and they accommodated me. Brian Bainum had a loaner car available for me as this was a significant service which I My appointment time had to move up and they accommodated me. Brian Bainum had a loaner car available for me as this was a significant service which I was somewhat unaware of upon arrival. The team did a great job, and they had the utmost respect for my time. some additional recommendations as to battery and brakes were made but not pushy. this give me some time to plan for those items on my next service. Certainly returning to Mercedes-Benz of Caldwell. More

It was a nice experience working with Jim, I purchased the car at the same day of visiting the store. Jim is always available when ever I have a question. the car at the same day of visiting the store. Jim is always available when ever I have a question. More

Very Smooth Tranction Jonathan is very experienced and it's been a pleasant conversation from the beginning. Quite knowledgeable regarding the car that I'm interested at. D Jonathan is very experienced and it's been a pleasant conversation from the beginning. Quite knowledgeable regarding the car that I'm interested at. Didn't rush through the process and didn't wasn't our time either. Very good. More

The Caldwell service team is impeccable! Valet service is always courteous and on time. Love this dealership and all whom make it work so efficiently!! always courteous and on time. Love this dealership and all whom make it work so efficiently!! More

Outstanding Experience As my first purchase of our new Mercedes, I was impressed with the level of professionalism was greeted. I came recommended from a friend and he to As my first purchase of our new Mercedes, I was impressed with the level of professionalism was greeted. I came recommended from a friend and he told me I would be taken care of. He was right on target! For the past 40 years I have leased and purchased several vehicles. From my perspective, Oscar Morejon was one the most professional Manager I have ever worked with. He was attentive to my needs and never tried to persuade me in any direction, He aligned me with his sale representative Russell Saslow who also demonstrated top notch professionalism. My experience with these two gentlemen will not only give me the comfort level to recommend to colleagues and friends, but to return for future purchases. Thank you! Rene Moran More

I went for the Service Campaign ( RECALL ) on my 2014 E-350. Franca Urbano was on a top of what was happening from the start to the end. It was very pleasant experience for me. Thank you Franca ! E-350. Franca Urbano was on a top of what was happening from the start to the end. It was very pleasant experience for me. Thank you Franca ! More

Customers for life! The service at MB of West Caldwell was amazing. Oscar, Elvis and Camilla are all amazing and everything was perfect! I'm definitely leasing my cars wi The service at MB of West Caldwell was amazing. Oscar, Elvis and Camilla are all amazing and everything was perfect! I'm definitely leasing my cars with them in the future even if I move out of state! That's how great they are! More