Mercedes-Benz of Calabasas - Service Center

Proud to recommend the service department. They have been taking excellent care of our cars for years. They are consistently up to date with the information and services they provide. taking excellent care of our cars for years. They are consistently up to date with the information and services they provide. More

The team at Mercedes Of Calabasas Service Department is informative a personable. A dedicated group that cares about the customer service they provide. Exceptional service. informative a personable. A dedicated group that cares about the customer service they provide. Exceptional service. More

Mercedes Of Calabasas has been providing superior service for our C class for the past 5 years. Outstanding service by knowledgeable and certified technicians. Highly recommend this location for service. for our C class for the past 5 years. Outstanding service by knowledgeable and certified technicians. Highly recommend this location for service. More

We purchased a certified pre-owned vehicle from another Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to contact this dealer to get the records. I talked to a service person whom I did not get a name who told me to call back and talk to Marsha. Marsha had Judy call me who told me to send in proof of purchase and the information would be released. After sending proof-of-purchase I received a letter from Ken Deneault, the Service Director, erroneously hiding behind privacy laws indicating they could not release the information. When I call back Mercedes Benz USA customer support they contacted Mercedes-Benz of Calabasas and then came back to me and told me it is up to the individual dealer and MBUSA can not force them to provide the information. The entire experience is bitter as they are unprofessional, evasive and try to hide behind non-existent privacy laws. It seems that Mercedes-Benz of Calabasas has systemic credibility issues and would choose an alternative dealer if I had the option. More

I’ve been driving Mercedes-Benz cars since 1990s but never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others never seen bizarre, unprofessional, rude behavior of the employees at any Mercedes-Benz dealer like this dealer. The service employees talk to others and decided on my behalf without authorization. When I confronted this, they became irritated, yelled at me and hung up on me over the phone. The service director even protected his subordinate and didn't want me to report to general manager. The service employees here clearly have no class and should not be working at such MB dealer. More

One of the most miserable experiences I've ever had with a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a a car dealer. They overcharge for repairs, recommend repairs that weren't necessary. Tried to deal calmly with the service manager and wound up in a shouting match. I am convinced that while the car was there, items were stolen and fuel was siphoned. PLEASE BE EXTREMELY CAUTIOUS! More

After some research & pricing, I bought the ML 320 at Calabasas Mercedes. Everything was fine until 3 weeks after the first oil change done by Calabasas Mercedes service. While driving on the Freeway, Calabasas Mercedes. Everything was fine until 3 weeks after the first oil change done by Calabasas Mercedes service. While driving on the Freeway, I heard a rattling sound and WITHIN MINUTES the engine shut-down/seized. Apparently, the oil pan's lug nut (?) came loose and oil drained-out. Subsequently, Calabasas Mercedes service has refused to honor the Original Warrantee and fix the results of their negligence in not tightening the oil pan lug-nut. Needless to say (if I still have a Mercedes), I will not be using their maintenance services. More