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Mercedes-Benz of Burlington
Burlington, MA
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 280 reviews
September 20, 2018
Dissapointed with customer service I bought a GLA250 2015 right after they came out from this guys after trading my paid off GLK 350 , and of course customer service has to be great coz I bought a GLA250 2015 right after they came out from this guys after trading my paid off GLK 350 , and of course customer service has to be great coz they r making a good deal , now my car is only 3 years old , my husband and I were going to New York about 3 months ago at 5 am car overheated we just couldn’t believe it we had to tow it back to our house so I called this guys to see what was the problem and the lady on the phone said ohh it’s the waterpump they very common on this cars , I was like what excuse me!!! If it’s very common this car shouldn’t be at the market at all or at least do some recalls to fix the issue they asked me 1325$ to get it going anyways I had to do it and fight for the price they gave me some discount now about a week ago I needed oil change I went there for oil change they charged me 120$ as usual they didn’t reset the oil light I paid my fees and left after two days I saw on my dashboard service due for oil change and the oil change supposed to last 10 k miles so I called three times left voice mails that they didn’t reset the oil light not even a call back or something so I today I drove there with my receipt for the oil change asking to reset my light they were so rude to me and they didn’t wanna reset the light justifying this by I didn’t do service so no money today for them no need to take a look at my car after fighting and yelling they decided to do it acting they are doing me a favor and he said I won’t do it again !!really!!! Business must be very good to treat a regular customer like this rip off rip off rip off that’s how I feel now and by the way I use to love Mercedes brand this guys made me hate never now I am thinking to sell it right now and buy a Toyota or Honda. And by the way it’s by the law the have to reset the oil light in order for me to know when I am due for oil change More
by Kasia1977
Employees Worked With
JAMES CARFAGNO
September 20, 2018
Excellent Everyone that I've dealt with in the dealership was pleasant and helpful. I did send my car in for a few minor tweeks, and Michael Ferrara made the e Everyone that I've dealt with in the dealership was pleasant and helpful. I did send my car in for a few minor tweeks, and Michael Ferrara made the experience simple. I will definitely recommend this dealership to friends. More
by Jchris
Verified CustomerEmployees Worked With
Michael Ferrara
September 18, 2018
C63 AMG The best dealership ever. Tim is very helpful and informative. Mercedes-Benz of Burlington carries a great amount of inventory. They make process very The best dealership ever. Tim is very helpful and informative. Mercedes-Benz of Burlington carries a great amount of inventory. They make process very easy and simple. Love the AMG products. Highly recommend Mercedes-Benz and MBOB! More
by szm680683
Employees Worked With
TIMOTHY DALEY
September 16, 2018
Mercedes C-Class Purchase We enjoyed buying our car from Mercedes Benz of Burlington. They gave us extra ordinary service and we thoroughly enjoyed our car buying process. Big We enjoyed buying our car from Mercedes Benz of Burlington. They gave us extra ordinary service and we thoroughly enjoyed our car buying process. Big shout out to Tim and TJ - sales reps who helped to buy a great car. Top quality service. Great deal and great car. More
by NPMercedes
Employees Worked With
TIMOTHY DALEY, TILAK JAYASEKERA
September 16, 2018
Excellent experience TJ was so helpful I Purchased the car realized after I purchased it it was not the car for me they helped me out to get in and get exactly what I wan TJ was so helpful I Purchased the car realized after I purchased it it was not the car for me they helped me out to get in and get exactly what I wanted the process was quick and painless I would recommend TJ and this dealership to everyone looking for a Mercedes. I will most certainly go back in the future More
by Duanelevy
Employees Worked With
TILAK JAYASEKERA
September 08, 2018
Easy and Enjoyable Excellent experience from start to finish. Everyone I interacted with was a joy to speak with. The entire process was as I expected and any waiting Excellent experience from start to finish. Everyone I interacted with was a joy to speak with. The entire process was as I expected and any waiting time was made much easier by their in store cafe and nail bar. More
by bcompter
Employees Worked With
TIMOTHY DALEY
September 07, 2018
Easy going sales I appreciated the easy going but knowledgeable sales staff at MB Burlington. I did not feel pressured and my salesman Tim Daley was helpful and enthus I appreciated the easy going but knowledgeable sales staff at MB Burlington. I did not feel pressured and my salesman Tim Daley was helpful and enthusiastic about my purchase. Thanks Tim! More
by CherylKingSellsHomes
Employees Worked With
LAMIA RAISS, TIMOTHY DALEY, MICHAEL TOPPING
September 04, 2018
One of the best car purchase experience Best support, In time all paper work. Easy to work with team specially sales person and team. Excellent purchase experience. Very co operative Best support, In time all paper work. Easy to work with team specially sales person and team. Excellent purchase experience. Very co operative and responsible staff, specially sales and number plates paper work. I requested special number plats, which required some work. Staff did it, I am very much impressed with their professional approach. I owned BMW, Lexus cars and we worked with other dealers but this is one of the best experience me and my family had. More
by vsoni008
Employees Worked With
TIMOTHY DALEY, ANDREW PRITCHARD
September 01, 2018
Courteous friendly professional From the moment we opened the front door we were attended to.The showroom was immaculate,Beautiful almost overwhelming in a good way.Staff: sales ,fro From the moment we opened the front door we were attended to.The showroom was immaculate,Beautiful almost overwhelming in a good way.Staff: sales ,front desk ,finance management all excellent.Would like to mention our salesman Tim Daley he made our experience fun,our first new car buy could have gone many ways Tim made it special. Would recommend with confidence to friends and family. THANK YOU😊 More
by CarguyJTC
Employees Worked With
Elaine M Moreta,Karkachov Ruslan, TIMOTHY DALEY
August 26, 2018
Satisfying purchase Our salesman, Tim, was professional, knowledgeable and amiable. The purchase was made in a business like manner, rather than feeling like a hostage Our salesman, Tim, was professional, knowledgeable and amiable. The purchase was made in a business like manner, rather than feeling like a hostage as can happen at other dealers. The CPO event allowed the Financial Representative, Russ, to provide us a great package. Due to the way we were treated, I won’t hesitate to rely on this dealership to maintain this vehicle for years to come despite an increased travel distance. And my the way, the ML 250 is Great! More
by H Lee
Employees Worked With
Ruslan Karkachov, TIMOTHY DALEY
