Mercedes-Benz of Burlington

Terrible experience at the Mercedes-Benz of Burlington Had a regrettably terrible experience at the Burlington dealership that I hope does not reflect the standards of the Mercedes-Benz brand. As represent Had a regrettably terrible experience at the Burlington dealership that I hope does not reflect the standards of the Mercedes-Benz brand. As representatives of the brand they failed to deliver any semblance of good customer service. This dealership not only wasted my time but treated me poorly. I had arranged to view a certified pre-owned vehicle and made an appointment with Levon Artinian. I explained to this salesperson that I had seen a vehicle online and wanted to view it, however upon speaking to them they told me that the vehicle had sold, but offered to send me other ones to look at. When they sent me the other vehicles, low and behold the one I had originally inquired about was on the list. After inquiring again about the vehicle I had originally been interested I was told that the sale had not gone through and that it was available for sale once more. Instantly I told Levon that I would be there that night to view the vehicle, the dealership is approximately two hours from my house but I was going with full intent to purchase this vehicle. We arranged for a time, even though the salesperson was hesitant because he said he would be working with other clients at that hour but said he would fit me in between them. After working out and solidifying my plans and my time for arrival I went about my day without any further notice from them. When the time came I drove the two hours with my son to this Mercedes-Benz dealership so that we could test drive the car and proceed with the transaction, taking another person with me so that I could drive the purchased vehicle home that night. After spending over two hours at the dealership we sat down at the finance office And were then told that the vehicle, which they had let me test drive not long prior, had been sold before I had even arrived to see it. I am beyond disappointed and infuriated at the utter lack of respect for my time and their inability to uphold their own word in having made an appointment with me. I not only wasted over six hours of my time, but was unable to make my purchase. I was offered no other recourse nor given an apology for their behavior when all it would have taken is a phone call before my appointed time to let me know that the vehicle was unfortunately no longer available. I have lost faith after reading other similar reviews and do not understand why Mercedes-Benz allows this dealership to operate and sully the hard earned name of their brand. I will be taking my business to another well known luxury brand of vehicles which hopefully has higher standards of their dealerships than this. More

Excellent Experience Shopped here back in April 2017 for a new car. This was not my first Mercedes, but my first time at this dealership. Everyone was absolutely wonderful Shopped here back in April 2017 for a new car. This was not my first Mercedes, but my first time at this dealership. Everyone was absolutely wonderful. The deal was more than fair. I was my salespersons first customer, but I never would have known. He was well-trained, polite and knowledgeable. The Sales Manager was superb, and the Business (Finance) Manager was the best I ever met. Even the two very minor issues with the vehicle after the sale were quickly corrected by the Service Department. Best of all, my wife can visit the nail salon. This dealership is worth a visit! More

I would not recommend this dealer to anyone . Worst experience ever! Horrible customer service. We recently bought a car from Burlington Mercedes Benz and all I can say is they do not stand be . Worst experience ever! Horrible customer service. We recently bought a car from Burlington Mercedes Benz and all I can say is they do not stand behind the Mercedes brand. I have had such a bad experience with this Mercedes dealership in every which way possible. The staff there are absurd and very uneducated, I basically had to walk them through the process from start to finish because they would only make excuses and made my experience much more complicated instead of doing the opposite and easing the process for their customers. I was promised calls back to address my concerns; I would try to reach my salesman, his manager and the general manager... with no call back. When I had a questions regarding the vehicle I was purchasing they would simply respond with: "we can cancel & refund the transaction" instead of answering the question or help coming up with a solution to my valid concerns as a customer. These people aren't your friends, they aren't family or anything else they claim. The Burlington's team blew a prime opportunity to work again with what was a satisfied customer. I rate Burlington's service an "A" for "AVOID" Do not use this dealership for anything, especially not to buy a Mercedes. More

My Experience- READ before you BUY! I Purchased a Certified car from this dealership. They claimed it has gone through the certification process and the car had a clean carfax with no pr I Purchased a Certified car from this dealership. They claimed it has gone through the certification process and the car had a clean carfax with no prior accidents. After the dealership received its certified funds, I found out the car was involved an in accident and that was not disclosed to me prior to this dealership receiving its money. They refused to do anything about it. After Ive turned down a different deal and went through the hassle of sending them their money, their only solution was to process a refund. I asked if there is any body damage and/or issues with the car, the answer was NO. It's like a NEW condition car, as you would expect from a Mercedes dealership, especially purchasing a car certified. I finally received the car and it had many issues. It did not have a 2nd key, the car had a RECALL and this dealership was not authorized to sell this call per MBZ corp till the recall has been addressed, all the tires had worn out, stained wheel bolts, ashtray was broken, many scratches on the rims and the rear-side of the car. I did have the car shipped to CA, as that is where I live. However, it was transported an enclosed container and several of these issues were outlined on the bill of lading. They promised to make it right, if I wasn't pleased. Well, they refused to do anything but send me a 2nd key. I WOULD NOT recommend for anyone to purchase a car from this dealership. Once they get paid, its all over! That is not the service you expect from a Mercedes dealership. Especially, when you have spent over 100K purchasing a car from them. I don't care if the customer is local or lives wherever, CUSTOMER SERVICE takes priority. I would be happy to answer any questions or provide anyone with additional details regarding this transaction. I don't want anyone to go through a similar experience. We all work hard for our money, and if you want to spend it on a nice luxury car...DO IT. However, choose who you do business with wisely. More

Willing to straighten out problem!! We purchased a car at the Burlington dealership and this car needed to be shipped from a different state so we didn't actually see the car before the We purchased a car at the Burlington dealership and this car needed to be shipped from a different state so we didn't actually see the car before the purchase. We went ahead with the transaction with the understanding that it was a totally white car . When the car arrived it had black mirrors and we had mentioned that we actually didn't want black mirrors .They were very quick and helpful to try to correct this problem for us ....they ordered white mirror covers and allowed us to come in and have them changed it was such a relief that they straightened out the miscommunication immediately!!! I recommend this dealership most highly!! More

Mike Toppings Fantastic Experience What a great experience I had at Mercedes of Burlington. I love cars but dread dealers. My husband found me the car I wanted on line. We called and de What a great experience I had at Mercedes of Burlington. I love cars but dread dealers. My husband found me the car I wanted on line. We called and dealt with Mike and given my schedule and lack luster for car dealerships we were able to do the majority of the deal remotely. When I did go in it was professional, efficient, and totally customer oriented. I would highly recommend! Thank you so much Mike for the experience. I love my gle350 More

Outstanding Customer Service We recently leased a car through Mercedes Benz of Burlington and our experience could not have been any better. We worked with Victor who was extremel We recently leased a car through Mercedes Benz of Burlington and our experience could not have been any better. We worked with Victor who was extremely knowledgeable and helpful throughout the entire process. From start to finish, he answered all questions promptly and with very little negotiation brought us pricing that we thought was very fair. It's all about the details with MBOB and from the moment you walk in you feel like a VIP. We particularly loved the unveiling of the car in the delivery area! Nick was also great and walked us through all the various features in the vehicle and was very thorough. I can't see us ever using a different dealership because I don't think they could compare to MBOB. We are lifelong customers now! More

I am in love with my new C class! Mercedes Benz of Burlington not only made my car buying experience easy, but fun! When it comes to cars I am very specific on the details and packages Mercedes Benz of Burlington not only made my car buying experience easy, but fun! When it comes to cars I am very specific on the details and packages I want to go along with it and Andrew did everything to make sure it was taken care of for me. I appreciate the amount of time they put in to make sure I was happy with my choices! Such an amazing dealership full of wonderful salesman! More

Wonderful Experience I recently purchased a pre-owned Mercedes from the Burlington dealership and the whole process was a wonderful experience. From my sales person Larry I recently purchased a pre-owned Mercedes from the Burlington dealership and the whole process was a wonderful experience. From my sales person Larry to financing with Steve and my out the door service with Nick everything went very smoothly. I would also like to say that my wife's experience will Allen was everything you could ask for when shopping and the receptionists at the front desk were terrific. Everyone was very courteous, knowledgeable and friendly. They really made you feel like they were there to service you and answer any questions you may have had. I would recommend this dealership to anyone.' More

The Best or Nothing I would say that's the Best MB Dealer in the nation, what a great atmosphere, TJ doesn't pressure you if you are looking to buy or trade, and Steve is I would say that's the Best MB Dealer in the nation, what a great atmosphere, TJ doesn't pressure you if you are looking to buy or trade, and Steve is very honest when it comes to service. That's where you MUST bring your MB for service. And when you are due for a new car, that's where you will find it. Thank You for a great buying experience. More