Mercedes-Benz of Burlington

I always have a good experience at the Mercedes Benz of Burlington with TJ, He is always great and very passionate about what He does yet so professional but my recent visit I met with TJ and told him abo Burlington with TJ, He is always great and very passionate about what He does yet so professional but my recent visit I met with TJ and told him about what I needed to be done, he called on Alan Doumanian to help me but I believe Alan is the best asset Mercedes Benz of Burlington has had as a staff, very polite yet so professional, empathetic and understanding, with the best problem solving skills, He executed my concern in a responsively in very timely manner, He offered 5 star customer care service to me and He did it with so much ease but to perfection. He brought the Tiffany customer care service to me as He out did himself. I could not be any happier with Alan and the whole group in general. The Nice lady at the coffee bar (didn't get her name) is Awesome too, great team over there. Much Appreciated More

Terrible customer service. I expected delivery of my car next month, was told two weeks ago that there was a problem getting the leather seats I chose, that I should order vin I expected delivery of my car next month, was told two weeks ago that there was a problem getting the leather seats I chose, that I should order vinyl seats because they were more durable. (clearly they wanted to sell me a car on their lot). I understand that people make mistakes, but nobody apologized or tried to help me get the specific car I wanted. Took my business elsewhere. More

Steve has been our service manager for 8 years. After owning many different models of Mercedes, Steve always goes above and beyond when managing any issues that come up with our cars. It is always After owning many different models of Mercedes, Steve always goes above and beyond when managing any issues that come up with our cars. It is always 5 star service. More

Our service advisor has been outstanding for more than 10 years. He is always helpful and I fully trust what he says is needed. He went to bat for us with MBUSA when a prior car had an issue just out of the years. He is always helpful and I fully trust what he says is needed. He went to bat for us with MBUSA when a prior car had an issue just out of the warranty period and they helped us out. More

I had a very good experience with repairing my sprinter van. Highly recommend. Thank you. van. Highly recommend. Thank you. More

I’ve always had great service at Mercedes Burlington. Steve Bergeron in particular has been so helpful throughout the past 7 years and he is why we continue to go here! Steve Bergeron in particular has been so helpful throughout the past 7 years and he is why we continue to go here! More

Every time I bring my cars in I work with Steve in service and he always provides excellent service. He always makes every visit so easy. I’ve been coming to this dealership for years and I fully reco service and he always provides excellent service. He always makes every visit so easy. I’ve been coming to this dealership for years and I fully recommend working with him. More

If you’re bringing your car in for service at Mercedes Benz of Burlington you have to ask for Steve. He is the best, always very attentive. Benz of Burlington you have to ask for Steve. He is the best, always very attentive. More

When purchasing a car, TJ has been great in giving us the best possible deals and remaining reliable for the purchase of many different kinds of Mercedes models. When getting a service Steve Bergeron always best possible deals and remaining reliable for the purchase of many different kinds of Mercedes models. When getting a service Steve Bergeron always makes sure we get an adequate service to ensure we get the best and most safe driving experience. More

My Sprinter ran out of DPF Fluid, the Dash Light came on, I filled the DPF Tank and the light wouldn't go out, then it did a count down, 9 Starts left, then 8,7,6... Called to make an appointment, the schedu I filled the DPF Tank and the light wouldn't go out, then it did a count down, 9 Starts left, then 8,7,6... Called to make an appointment, the scheduler said 2 weeks, then I told him about the number of starts left and they told me to bring it the next day and they would get to it in 1 or 2 days, it worked out perfect. The Service Mgr Steve (Sprinter Service) said some of it could be warranty work and some not. When I picked up my Sprinter, they had been able to fix multiple problems and had found that the other problems they had found were under a Mercedes-Benz Extended Warranty and was able to do All the repairs for no out of pocket expense, all on Warranty and Extended Warranty, they do their research, Most truthful, straight forward dealership service dept. I have ever done business with. More