Mercedes-Benz of Buckhead - Service Center

My car was damaged at this dealership while it was serviced there. After I pointed out the damage, no less than three employees added insult to injury by gaslighting me. Unfortunately, I will need to serviced there. After I pointed out the damage, no less than three employees added insult to injury by gaslighting me. Unfortunately, I will need to file an insurance claim in order to have the damage fixed. Lesson: Be prepared to file an insurance claim with YOUR insurance company if something happens to your car while in the care of Mercedes Benz Of Buckhead, because they will NOT do anything about it. More

I had a great experience at the service dept with my vehicle being serviced here. vehicle being serviced here. More

My service advisor Zion Durham is professional, polite, patient, assertive, and very prompt. He made sure the service for my vehicle was completed in a timely manner. One thing I really like about him is t patient, assertive, and very prompt. He made sure the service for my vehicle was completed in a timely manner. One thing I really like about him is that he’s always smiling with his beautiful smile! Zion takes pride in making sure that he give his customers superb customer service. He’s most definitely a great asset to Mercedes Benz of buckhead, and the epitome of what an outstanding service advisor should be. More

Impossible to get through to service. I have called many times and three of those times I left message for a call back......NO RESPONSE. I purchased my certified used MB at this dealers I have called many times and three of those times I left message for a call back......NO RESPONSE. I purchased my certified used MB at this dealership. I have just over 13k on the car in just under two years. Now my brake pad warning light is on. If the car was actually certified I don't think the brakes would be worn out this soon with so few miles. It would be appropriate if I was able to speak with someone. More

Sales experience was near perfect, and for 4 years my service experience met the same standard. My service advisor was knowledgeable, follow up on pending items and helped anticipate upcoming service. service experience met the same standard. My service advisor was knowledgeable, follow up on pending items and helped anticipate upcoming service. I fortunately had the same advisor for the entire time. When he left and I was assigned another advisor it couldn’t have been more different. He put forth very little effort to address my service needs. They were not complicated and could easily been handled with just a little interest. When I was sent a questionnaire after the service (by phone and electronically by MB) I indicated that I needed to speak with someone from the dealership to discuss my concerns with service. I called the dealership and requested to speak with someone about my experience. I never received a reply. It’s been 3 years and I’m obviously not still waiting for a response. I still have that vehicle and I’ve since purchased another. I have not and would not return to this dealership. More

Every time I take my car here it has been left partially completed. They leave screws out or parts lying around. This last time the left my front grill off. I would not recommend this place for service. completed. They leave screws out or parts lying around. This last time the left my front grill off. I would not recommend this place for service. More