Mercedes-Benz of Brooklyn

Welcome back Carol!!! We are SO happy that Carol is back. Whether it is a big or small job, Carol makes sure that the work gets done quickly, efficiently and always with a We are SO happy that Carol is back. Whether it is a big or small job, Carol makes sure that the work gets done quickly, efficiently and always with a smile. Carol is an outstanding service advisor. More

Be aware of service picked my car up today after being at the service dealer since April 28th. I noticed some damage on the front bumper called Patrick muhler the Mgr ha picked my car up today after being at the service dealer since April 28th. I noticed some damage on the front bumper called Patrick muhler the Mgr had the nerve to blame it on me. then came home and noticed that the headliner was not put back in place after they fixed my sunroof waiting to see if he's blaming me for that as well. More

Excellent Service Provider The service provided by this dealership is always excellent and of the highest quality and standards. The individual service provider, Carol Morin is The service provided by this dealership is always excellent and of the highest quality and standards. The individual service provider, Carol Morin is extremely efficient. Not only is her manner pleasant, but she exhibits full knowledge of the kind of service that is needed on the vehicle and ensures that everything that is needed is competed to the fullest. Her manner and her expertise is noteworthy. She is the best service representative I have every dealt with. I highly recommend this dealership, not only for the purchase of vehicles, but for the excellent service that you are given, when needed. I have been a client of this dealership since 2005 and have never been disappointed. It has always been a pleasure working with them. More

"EXCELLENCE" I have been with Mercedes Benz of Brooklyn for years and they continue to give excellent service. I wanted to recognize Carol and Rui for their profes I have been with Mercedes Benz of Brooklyn for years and they continue to give excellent service. I wanted to recognize Carol and Rui for their professionalism. They were very pleasant and knowledgeable about the service that was needed on my car and they go above and beyond to make sure that I was pleased with the service. Thank you for doing such a wonderful job and treating customers like friends. N. Alfred More

carol know how too work with her customer. I'm glad she back Because its true I'm really satisfy with the service I get when I take my car in for service. Carol makes if better with her personality. Because its true I'm really satisfy with the service I get when I take my car in for service. Carol makes if better with her personality. More

got it fixed I took my 2011 e350 for its 20,000 mile service and my car ended up with a flat and a ding on the door. Needless to say I was upset. But carol assure I took my 2011 e350 for its 20,000 mile service and my car ended up with a flat and a ding on the door. Needless to say I was upset. But carol assured me that everything will be taken cared of, she but me in a loaner and had my car back to me in the next day. I cant even tell the door was ever dinged. Carol morin in my book is the perfect ten in customer service she know how to make a customer feel like a friend. Carol is my guy at Mercedes bens of bklyn... PS last time my wife took the car to the dealer she told me how nice she was treated, it turned out to be that carol was the person that took care of her too.carol is a asset to mb of bk..... thank you More

The place for service I have been a client Mercedes Benz of Brooklyn for over 11 years previously sovereign Mercedes before current ownership. I have remained a client fo I have been a client Mercedes Benz of Brooklyn for over 11 years previously sovereign Mercedes before current ownership. I have remained a client for many reasons but one of the primary reasons is the service I receive. Carol Morin has been my service advisor for the majority of my experience and she does everything in her power to make my visits pleasant, accommodating me even on those occasions when I drop in without an appointment. On my last visit the car was serviced expeditiously despite the fact that additional work was necessary. I consider Carol Morin and Mario Castelli (sales) my umbilical cord to Mercedes Benz and more like family than just a business relationship. Although no establishment is perfect, I consider Mercedes Benz of Brooklyn the closest to perfection one will ever reach. More

Excellent service, best service rep Carol Morin. I have been a customer for over two years. I was given a male service advisor who was very impolite and had no idea how to treat customers. I spoke to I have been a customer for over two years. I was given a male service advisor who was very impolite and had no idea how to treat customers. I spoke to one of the ladies at the desk and told her if he has to work with me I will find another dealership. Immediately Carol came to me, introduced herself and told me that she will be my new service advisor and asked me to come to her desk. She was very professional, courteous and friendly. I have seen Carol several times when I visit this dealership and the way she interacts with customers, I always said to myself "why can't I have her for my service advisor." I was blessed to get her.. Carol encouraged me to extend the warranty on my vehicle, I had my doubts but after listening to Carol explaining the importance, although I thought it was expensive I took it. I had no regrets. Mercedes-Benz of Brooklyn is very convenient because it is close to my home, the employees are courteous, Carol is an asset to your business she makes you feel like family. I tell my friends and family when they are going to buy a Benz Shore Parkway is the way to go. More

Best dealership and service rep Carol Morin Been a customer for 8 years. Love how I'm treated with respect. My best interest is my service reps concern . Carol Morin is the best. I got upset o Been a customer for 8 years. Love how I'm treated with respect. My best interest is my service reps concern . Carol Morin is the best. I got upset once when I thought I had been switched to another service rep I did not know, but he turned out to be such a nice man. So I know I would have been satisfied even with him. Carol treats me like I'm the only customer she has. I always feel so special. I can call and talk with her like a friend when I think I have a problem. The entire staff is courteous and shows respect. I feel I can trust my rep. Trust is important. More

Excellent Service I can always count on the Service department to exceed my expectations. The outstanding level of customer service is always on point. And Service Advi I can always count on the Service department to exceed my expectations. The outstanding level of customer service is always on point. And Service Advisor Carol Morin is great to work with and provides awesome service!!! More