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Mercedes-Benz of Brooklyn
Brooklyn, NY
991 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 991 reviews
July 18, 2016
Excellent Have been a Mercedes Benz customer for years and bounced around to different dealers. I have finally found a home in the Mercedes Benz of Brooklyn. Have been a Mercedes Benz customer for years and bounced around to different dealers. I have finally found a home in the Mercedes Benz of Brooklyn. Patrick Ruane is a true professional and a warm person with a great personality. Did not feel like I was being sold. He made my experience easy and fun with a pain free transaction.. Thank you Patrick for my 2016 GLE 350! More
by snooks
Employees Worked With
Patrick Ruane
Helpful July 03, 2016
First time mercedes benz customer Prior to visiting the dealership, I researched the vehicles I was interested in trading my 2011 Chevy Cruze for, and I knew I wanted a Benz! All in al Prior to visiting the dealership, I researched the vehicles I was interested in trading my 2011 Chevy Cruze for, and I knew I wanted a Benz! All in all, Mercedes Benz of Brooklyn offered unbeatable prices, and an array of newer models to choose from. My online credit application was kicked back, but I was assured by a well knowledged representative that it doesn't necessarily mean that I was denied credit for a finance. With all of that, the very next day I ventured to Mercedes Benz of Brooklyn from Sullivan County, NY - roughly 2 hours away- and I left there with my first Mercedes Benz. Need I mention, I received exceptional service- more like Triple A+ service while there. The salesperson, Jerry Pettito, worked diligently to match me with the vehicle I desired. The only downside was the extensive wait from credit acceptance to signing. However, if you're patience is intact and you want top service at a dealership you, too, should visit Mercedes Benz of Brooklyn for your next vehicle! More
by Tiasha Coakley
Employees Worked With
Mo, the finance guy- was exceptional, and the manager, Jason. He was present every step of the way to assure I received exceptional service and I left with my vehicle of choice smiling- which I did!, Jerry Petitto
June 20, 2016
Awesome I haven't bought a car in a while.I went there for a used car I had seen online.Auto salesman (Jerry Petitto) took care of the transaction flawlessly. I haven't bought a car in a while.I went there for a used car I had seen online.Auto salesman (Jerry Petitto) took care of the transaction flawlessly. A few others assisted and it was a very enjoyable day.I would greatly recommend this dealership. More
by Paul V. Renna
Employees Worked With
Jerry Petitto
June 16, 2016
Excellent customer service Joseph malanka sales representative I dealt with in purchasing my first car his services an expertise was very helpful kept me inform up to the day of Joseph malanka sales representative I dealt with in purchasing my first car his services an expertise was very helpful kept me inform up to the day of deliver of the customize car that I wanted.. More
by Markloso
Employees Worked With
Joseph Malanka
May 07, 2016
Poor service, it is dangerous to bring the car to this place I came for the first 10,000 oil change service and low tire pressure check. I took a car with message on screen check the low coolant and to follow I came for the first 10,000 oil change service and low tire pressure check. I took a car with message on screen check the low coolant and to follow the the factory manual. I think this is disgraisfull to return the car to the customer with this kind of message. This is a sloppy job. It was already 5:30 pm when I came to pick a car and and the service man just shragged his shoulder when I ask him what to to. Additionally, I have a scratch on dash board which was not there before. I wish not to come to this place anymore but we do not have closest any other Medcedes location. I am very busy person with my job schedule and I am afraiding to drive a car because it is start making a strange sound. More
by Busyman1234
Employees Worked With
Mike Haller
January 27, 2016
Cornering light replacement and 80K maintenance service Dealt with Carol Morin both times and what a great experience! Very professional and knowledgeable. Rest assured that you're in good hands with Carol. Dealt with Carol Morin both times and what a great experience! Very professional and knowledgeable. Rest assured that you're in good hands with Carol. More
by dillonjodhan
Employees Worked With
Carol Morin
December 14, 2015
Water in the tank I visited MBOB Service Center before and I must say this was my best experience thus far. Just a note of appreciation for the quality service provide I visited MBOB Service Center before and I must say this was my best experience thus far. Just a note of appreciation for the quality service provided by Carol Morin was comforting and very professional, not often do I encounter someone who goes the extra mile to ensure a client's piece of mind. All my calls to Carol were always returned in a timely matter. Thank you Michelle Brathwaite More
by mbrath
Employees Worked With
Carol Morin
December 09, 2015
My purchase at this store My experience at this dealership was by far the best that I have had. The salesman Patrick was very helpful along with his coworkers in assisting us My experience at this dealership was by far the best that I have had. The salesman Patrick was very helpful along with his coworkers in assisting us and ensuring that we were totally satisfied in every way with our purchase. I would definitely recommend this store to anyone. More
by samlal
Employees Worked With
Patrick j ruane
December 02, 2015
Steering vibration Was able to setup a quick appointment with a loaner car. Carol was very professional she introduced me to Matthew a team lead tech who took a test dri Was able to setup a quick appointment with a loaner car. Carol was very professional she introduced me to Matthew a team lead tech who took a test drive with me to diagnose the steering vibration problem. Matt, in a very friendly and professional manner explained the potential cause and told me they would take care of it.. A day later I was called to pick up my car. Excellent Teamwork!!! Thank you, - Boris E. More
by Boris E.
Employees Worked With
Matthew Berchielli, Carol Morin
November 06, 2015
minor service on drive in but taken care of in a flash This was my second service experience with MBOB and Carol Morin. This one was as good as the first. I actually didn't have an appt this time since I This was my second service experience with MBOB and Carol Morin. This one was as good as the first. I actually didn't have an appt this time since I thought it was a minor front light issue. They took me right in and Carol first thoroughly explained all of my warranty coverages on my car before sending to the shop. Carol called me within a half hour to say that the light was fixed and the car was ready. It's clear Carol knows her job and makes things happen. She also makes you feel that your car is important which cant be said for other MB service centers. More
by Ed D11
Employees Worked With
Carol Morin
