Mercedes-Benz of Brooklyn

Great experience! From shopping to purchase, nothing but an easy and enjoyable experience! Our salesperson Peter was extremely knowledgeable regarding the sport utility vehicle market and was crucial to ou an easy and enjoyable experience! Our salesperson Peter was extremely knowledgeable regarding the sport utility vehicle market and was crucial to our decision in purchasing the ML350. The sales manager Christian treated us with respect from the beginning and worked with us to create an arrangement with which we were very satisfied. The entire dealership is first class and we look forward to recommending them to our friends and colleagues. More

This is my third vehicle from Michael King/Sales Consultant. The last one I got almost three months ago ( E63 AMG ), now I have E350 coupe. If you want to get a Mercedes for the right price you shou Consultant. The last one I got almost three months ago ( E63 AMG ), now I have E350 coupe. If you want to get a Mercedes for the right price you should consider Mr. King as a sales person. Great personality, absolutely different then other sales people!!! He is not pushing you to get a car no matter what, he works with you to make you happy!!! Thank you. More

It was an absolute pleasure to work with Jorge among other members of the team at Sovereign. We have been leasing ML's from Sovereign since the late 90's, but during our last lease we had to go over to other members of the team at Sovereign. We have been leasing ML's from Sovereign since the late 90's, but during our last lease we had to go over to an independent leasing company that beat the price by far. However, when we came into Sovereign just a few weeks ago to see if they would like to have us return as their customers again, we couldn't be treated any better. We have not had a salesman as knowledgeable and helpful as Jorge since Renee Gollub worked at Sovereign about 10 years ago. From simply discussing the features in the new 2011 ML, to negotiating a fantastic deal, Jorge was extremely pleasant to work with and assisted us in every way he could. We are sincerely grateful that we got to work with a representative as professional and helpful as Jorge. Overall we had a great experience at Sovereign and especially working with Jorge Rivera. We will be more than happy to keep returning. More

Right off I knew I was assigned to the right salesperson when I met Matt. Not only was he friendly and knowledgeable, but he gave me a fantastic deal, and my husband agrees as he's interested in a new MB o when I met Matt. Not only was he friendly and knowledgeable, but he gave me a fantastic deal, and my husband agrees as he's interested in a new MB once his current lease is up. The store manager(s) and even the receptionist Maria, were so friendly and accommodating. I really look forward to visiting the showroom when the construction is totally finished. I'm sure it will be a comfortable experience to go there for service. More

I HAD A BEYOND EXCELLENT EXPERIENCE DEALING WITH SOVEREIGN MOTORS AND IN PARTICULAR MY SALESMAN DANIEL JAY LEHRER. HE HANDLED MY BMW TRADE IN AND HELPED ME WITH MY PURCHASE OF A PREOWNED MERCEDES SOVEREIGN MOTORS AND IN PARTICULAR MY SALESMAN DANIEL JAY LEHRER. HE HANDLED MY BMW TRADE IN AND HELPED ME WITH MY PURCHASE OF A PREOWNED MERCEDES....THE SERVICE AND HELP I RECEIVED WAS SPECTACULAR AND DANIEL WAS PATIENT IN EXPLAINING ALL THE DETAILS I NEEDED TO KNOW WITH THE CAR.HE TOOK THE TIME TO MAKE SURE I WAS COMPLETELY COMFORTABLE IN MY CHOICE AND I WOULD HIGHLY RECOMMEND HIM AND THE DEALSHIP TO MY FAMILY AND FRIENDS...I ALSO AM THRILLED WITH THE FACT THAT WHEN I NEED SERVICE THERE IS A PICKUP AND DELIEVERY WITH A LOANER.... THIS WAS A WONDERFUL AND PAINLESS EXPERIENCE ARLENE ESPOSITO More

great staff, great price, and great car! Everyone is very friendly and courteous.... Offered a Beverage and snack while I met with my Salesperson... and the was just the start. I look forward to gettin very friendly and courteous.... Offered a Beverage and snack while I met with my Salesperson... and the was just the start. I look forward to getting another Mercedes when this one expires...Very happy with the total experience.. More

1. Phone calls are never returned in a timely manner 2. 1. Phone calls are never returned in a timely manner 2. Released car in a sub standard condition 3. Follow up is horrible 4. Faxed a list of outsta 1. Phone calls are never returned in a timely manner 2. Released car in a sub standard condition 3. Follow up is horrible 4. Faxed a list of outstanding issues to be repaired over three weeks ago and there has been no response 5. Paper work issues on behalf of the dealer have been poorly handled. I keep getting phone calls from the Lexus financial group claiming the payout from our Lexus has not been done correctly and we owe over $1000.00 Not what I expected as a "Platinum Dealership" Gravely disappointed!!! More

great place, had food and coffee so i could eat while i waited. my service advisor was very helpful waited. my service advisor was very helpful More

this was a nice dealership,very clean, the people were friendly and service was fast. i would definitly come back if my car had anything wrong with it. friendly and service was fast. i would definitly come back if my car had anything wrong with it. More

God awful. Pre-owned sales staff was not interested in working with customers... or working, period. Cars were all overpriced by 25-30%, and that's not only based on research but based on the fact that I working with customers... or working, period. Cars were all overpriced by 25-30%, and that's not only based on research but based on the fact that I bought the car I wanted at the right price from another dealership, and it had 15,000 fewer miles than anything these clowns showed me. I made an appointment to come in for a test drive and when I got there they weren't even ready for me. After waiting 45 minutes for them to prep the car I finally told them to call me when they wanted to sell a car and left. I can't figure out who's keeping these guys in business, other than people who don't value their own time or money. Even though this is the closest Benz dealership to me, you can bet that I will never take my car there for service. More