Mercedes-Benz of Brooklyn

1. Phone calls are never returned in a timely manner 2. 1. Phone calls are never returned in a timely manner 2. Released car in a sub standard condition 3. Follow up is horrible 4. Faxed a list of outsta 1. Phone calls are never returned in a timely manner 2. Released car in a sub standard condition 3. Follow up is horrible 4. Faxed a list of outstanding issues to be repaired over three weeks ago and there has been no response 5. Paper work issues on behalf of the dealer have been poorly handled. I keep getting phone calls from the Lexus financial group claiming the payout from our Lexus has not been done correctly and we owe over $1000.00 Not what I expected as a "Platinum Dealership" Gravely disappointed!!! More

this was a nice dealership,very clean, the people were friendly and service was fast. i would definitly come back if my car had anything wrong with it. friendly and service was fast. i would definitly come back if my car had anything wrong with it. More

great place, had food and coffee so i could eat while i waited. my service advisor was very helpful waited. my service advisor was very helpful More

God awful. Pre-owned sales staff was not interested in working with customers... or working, period. Cars were all overpriced by 25-30%, and that's not only based on research but based on the fact that I working with customers... or working, period. Cars were all overpriced by 25-30%, and that's not only based on research but based on the fact that I bought the car I wanted at the right price from another dealership, and it had 15,000 fewer miles than anything these clowns showed me. I made an appointment to come in for a test drive and when I got there they weren't even ready for me. After waiting 45 minutes for them to prep the car I finally told them to call me when they wanted to sell a car and left. I can't figure out who's keeping these guys in business, other than people who don't value their own time or money. Even though this is the closest Benz dealership to me, you can bet that I will never take my car there for service. More

Took in our SL for a/c service and a banging noise from underneath. Cutomer service rep was no too friendly. In her defense she was very pregnant at the time so maybe that was a factor. Anyway I almost wal underneath. Cutomer service rep was no too friendly. In her defense she was very pregnant at the time so maybe that was a factor. Anyway I almost walked out as she's going over a/c issue saying that it may not be fixed the first time around due to so many things that can go wrong with it. So in essence i was to pay for them to charge the a/c system and then come back when it stopped working again so they could see where the die was leaking from, and charge me again for the repair. As it turns out they found the defect and it has been working fine so far. So there was no need for the prior comments from the rep. As far as the loud banging from underneath, the repair guy took it for a 7 mile drive on brooklyn streets and the best he came up with was 'Noise coming from roof. Customer did not compliain about this.' I picked up the car and only went a few blocks and there was the banging again. So the mechanic was either lazy or incompetemt. I overcame my temptation to go back and i will use someone else to fix this. On a positive note they do offer you breakfast while the car is in for servicing. Although the following does not pertain to the dealership directly it should be mentioned. Enterprise has an office on the premises and quite frankly the two guys working in there had the worse attitude i have ever seen for service people. All in all a negative experience. Goes to show you that you can spend alot of money on a car and still have substandard service and substandard attitude. I will not go back there. UPDATE. Took the car to a reputable recommended local mechanic. Car went on lift and problem diagnosed in no time. The problem was the flex disc. Parts were $135 plus labor. So to sum up: took the car to a mercedes dealer that fixes these cars all day long and best they could do is say that the problem was coming from the roof. Took it to a local machanic and problem found. Unbelievable. More