Mercedes-Benz of Brooklyn

Mercedes-Benz of Brooklyn’s service falls short. Despite numerous complaints about my GLS 450’s liftgate while it was under warranty—with service invoices to back it up—the dealership repeatedly cla Despite numerous complaints about my GLS 450’s liftgate while it was under warranty—with service invoices to back it up—the dealership repeatedly claimed there was no issue. Now, just months after the warranty expired, they acknowledge the problem but refuse to cover it, even though it was reported multiple times while the vehicle was still under warranty. I appreciate Gary, my service advisor, who genuinely attempted to advocate for my situation with his management. However, management refused to address the issue and didn’t even reach out to discuss it with me. Gary’s professionalism stands out, but unfortunately, the service department’s management is making Mercedes-Benz look bad. This is not the level of service I expect from a luxury brand. Mercedes-Benz of Brooklyn, you are failing to uphold the reputation that Mercedes-Benz is known for. -Richard R More

My car was in for service this week and I can’t say enough good things about Karen. She is extremely kind and helpful. Both her and Jerry were extremely helpful in making sure we got our car back quick enough good things about Karen. She is extremely kind and helpful. Both her and Jerry were extremely helpful in making sure we got our car back quickly I. Time for my husbands treatments. Highly recommend this service center! More

The so called service advisor is worse than the salesman. Now service advisor are trained to force you into bogus service which is not necessary for your car. This service advisor wanted me to do a service p Now service advisor are trained to force you into bogus service which is not necessary for your car. This service advisor wanted me to do a service package for $3500 for vehicle with 60,000 miles when my car only has 34,000 miles 😳😳😳🤦‍♂️🤦‍♂️ all I needed was an inspection and oil change the dude charged $700 😂😂😂😂😳😳😳😳 wait. That wasn’t enough for him so he called me saying I need a new battery lmaoo 😂😂🤦‍♂️🤦‍♂️🤦‍♂️ cuz the one I have is low . He charged $670 plus $274 for labor to change the battery. This was my last trip to this place because they have this belief if you own a Benz you must be selling drugs then why not robbing you 🤷‍♂️🤷‍♂️🤷‍♂️ please people open eyes when you go to this place 😳😳😳 don’t go there !! More

My experience was amazing. The team was professional and of course caring. I highly recommend this dealership team. From Olivia Chalet to Mike, Rafael and Jellan. Everyone was The team was professional and of course caring. I highly recommend this dealership team. From Olivia Chalet to Mike, Rafael and Jellan. Everyone was helpful! More

Great at lip service, horrible at identifying, or God forbid fixing the simplest issue in your car. Be prepared to return again and again for anything outside the regular maintenance and oil change. forbid fixing the simplest issue in your car. Be prepared to return again and again for anything outside the regular maintenance and oil change. First it was the trunk automatic lock. Three visits and they could not fix it. Took the car to Manhattan and it was fixed from the first time. Then it was the annoying alerts coming from the navigation system. That one was beyond their comprehension! So, I gave up on it waiting to return the leased car to get rid of it. Now the heating function on the A/C. Three times, back and forth, with a loaner and a full week of toying around with the car and every time I pick up the car and turn the heat on, it blows cold air. The manager brought a temperature gauge and measured the air coming out of the vents to be 70 degrees when the heater was set to 84 degrees! The service department 's superintendent's excuse was "I compared your car to another one in the garage and they both performed similarly!!! After driving the car for 10 minutes the temperature dropped even further to 65 degrees! Once again, I'll be taking the car to Manhattan to get it properly fixed. Mind you, they will haunt you for a five-star review after the regular service visit, but never ask you for one when there they know they screwed up badly! Shame on MB for allowing this to continue! More

Always have had horrible customer service at MB Brooklyn. I buy my cars in Manhattan. As I live in Brooklyn, I called MB as I needed 4 new tires. They stated that they had them in stock. I asked if I needed I buy my cars in Manhattan. As I live in Brooklyn, I called MB as I needed 4 new tires. They stated that they had them in stock. I asked if I needed to make an appointment as I needed them ASAP due to poor treads and a leak in one of them. They informed me that because this was urgent, I could just call and come in. Well, I called to inform them I was coming in. I was informed that they were too busy. I immediately hung up. I called Pep Boys, they told me to come right in. They did not have the tires in stock but had them there the next day and installed them for me. If you are going to deal with a MB dealership, go elsewhere. Manhattan MB is focused on customer service. I've heard Jersey is great as well. I am due to buy my next GLE 43 Coupe in a couple of years but will NOT patronize this dealership More

I went to pick up my new car l leased and return the car lease that the dealer was taking back from me on April 1, 2024 and brought a check for the full amount and gave it to the dealership in good faith. A lease that the dealer was taking back from me on April 1, 2024 and brought a check for the full amount and gave it to the dealership in good faith. After waiting about two hours, they told me the car was not there, so I left the dealership with the car I was supposed to return to them and they kept the check. I followed up with them for two weeks until I received my car on April 15, 2024. During that time, I incurred a lot of extra mileage on the car I was supposed to return and also a late fee as a payment was not made on time, and the car was not returned on time. After being hounded by Mercedes financial, I told them it’s not my responsibility because the dealership did not deliver my car on time so they should be paying for the excess mileage and the late fee. Mercedes financial contacted the dealership Refused to take responsibility for this so again Mercedes financial is hounding me on this matter I have tried reaching out to the dealership by phone and by text And I do not receive any responses. This is affecting my credit and it’s really wrong for the dealership to act this way therefore, if there was an option of no star rating that is what I would give them, but since one star is the lowest that is what I am posting More

Idk where to start, but I have heard that this MB location got the BEST customer service compared to other MB dealers all over Brooklyn, so I thought to give them a try and let me say they did not di location got the BEST customer service compared to other MB dealers all over Brooklyn, so I thought to give them a try and let me say they did not disappoint, a service advisor by the name [Gary Marajh] went above and beyond handling my case, he’s polite and knowledgeable and treated my car with lots of care, dealing with him was a breeze! Make sure to ask for GARY, he will not disappoint, I promise!! More

Excellent service fromMr. Gary Marajh.on point with information.Thank you.Very courteous and respectful. Gary Marajh.on point with information.Thank you.Very courteous and respectful. More

Massimo is the best service advisor at Mercedes At shore road Brooklyn. Excellent service at this location. shore road Brooklyn. Excellent service at this location. More