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Mercedes-Benz of Bourbonnais

Bourbonnais, IL

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18 Reviews

515 William R Latham Senior Dr

Bourbonnais, IL

60914

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Showing 18 reviews

April 08, 2022

Horrible customer service! Service department manager was extremely rude and hung the phone up on me “stating they have other calls to take care of”. The service department ga More

by Kathy F
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Apr 08, 2022 -

Mercedes-Benz of Bourbonnais responded

Spoke with Kathleen and she stated that the info sent to the warranty company was incorrect. She stated the warranty company said we submitted the damage as a collision. In researching what we had sent to the warranty company, there was no mention of a collision by us and they declined it just by the pictures we sent. Looks like the warranty company made the mistake and then covered it after stating no to coverage . We are all about customer first here and I gave my apologies to Kathleen if she thought that we were not being as helpful as she thought we should be. Kathleen purchased her warranty from the Napelton Group and since we are under different ownership, if she wanted to cancel the warranty it would have to be done by the Napelton Group.

Apr 08, 2022 -

Kathy F responded

This does not give a pass on the unprofessional behavior from a team leader at your organization. He was extremely demeaning, rude and abrupt on the telephone to a customer. There are no excuses for behavior like this! Also, there’s no reason why the customer has to do the digging to get an issue resolved. The manager of the service department should’ve inquired why they declined, especially since this type of rim issue has been covered previously from the same company. Instead the customer had to call and get this situation corrected. I highly advise future and current customers to stay away from this organization.

April 08, 2022

The entire staff was so nice. The service from Lisa in sales and James in financing was impeccable! I highly recommend this location. More

by Kaytlintshaw92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Rushakoff
April 06, 2022

Victor took care of me. It was such a great experience working with Victor. He kept me on point in securing my vehicle in less than a week. I made a Call to the dealership More

by bdmonroes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Perez
April 05, 2022

Victor was absolutely a great salesman. His personality, patience, and professionalism was top notch to say the least. I will continue to do business with Mercedes Benz Of Bourbonnais entir More

by jdhammondjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Perez
April 03, 2022

Victor is wonderful. He took care of me when I need a loaner while waiting for my new car to get delivered. Amongst all the car sales person I have met, he simply is the More

by pmorales
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Perez
March 28, 2022

Victor was a great sales person to work with, new the vehicle well when we went on test drives. Did not like having to put sticker price - never done that before in 35 years of car purchases. More

by beachmj7
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Perez, David Wurster
March 18, 2022

Great customer service and the process was quick and easy. Everyone was great to deal with. More

by Jen Frpst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Rushakoff, Victor Perez, David Wurster
January 14, 2022

Lisa was wonderful!!! She went above and beyond helping get the car and payment I wanted. More

by seeyacourt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Rushakoff
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