Mercedes-Benz of Boston - Service Center

In July, 2001 I purchased my E320 from Chambers Motorcars of Boston. From time to time, my car has required service. While I mentioned Stephen Lopes, I've really had great experience with all of the service of Boston. From time to time, my car has required service. While I mentioned Stephen Lopes, I've really had great experience with all of the service advisors, they've got my car in with short notice and taken care of me. They always keep me updated when I'm waiting or by telephone if I drop my car off. One time I stopped by for service, and my friend who is blind was with me. We got seperated. The dealership was busy as usual.One of the other service advisors helped my friend get to where I was. Needless to say, he was very impressed with the customer service at Chambers Motorcars. Keep up the good work guys and girls Best Regards, Ralph McKenna More

The appointment process was excellent with a follow up phone call to confirm the appointment on the day before. The check in went smoothly and quickly, which is most important when the customer is gettin phone call to confirm the appointment on the day before. The check in went smoothly and quickly, which is most important when the customer is getting off to work as I was. My service advisor,Enio Rebolo, listened to my concerns about my automobile and he was not in a rush. Enio kept me informed as the work was progressing and gave me timely updates. There were no surprises. When I picked up my automobile, Enio suggested that he would check into one minor point as a follow up. This is above and beyond what is expected. A great job Enio!!! Yes I would use Chambers Mercedes Benz again. Francis V More

Just the most recent of several years worth of very professional dealings with Chambers Motorcars. Have purchased four Mercedes and three Saabs from them, and always had terrific experiences. Respons professional dealings with Chambers Motorcars. Have purchased four Mercedes and three Saabs from them, and always had terrific experiences. Responsive, timely and straightforward. Enio (and others in the past)kept us apprised of the process, and kept to the time constraints that I needed to work within. The best. More

Herb Chambers Motorcars sets a new standard for excellence in service for all industries. I am always treated with respect, swiftly, and fairly. These guys truly care about serving people - unfor excellence in service for all industries. I am always treated with respect, swiftly, and fairly. These guys truly care about serving people - unfortunately this is rare among all companies that I deal with professionally and personally. I highly recommend this dealer and I am confident that you will be equally impressed. More

Went here for a service campaign on my vehicle (2003 Mercedes C230 Kompressor Sport Edition Sedan) which is a free service and they treated me like I was spending thousands of dollars for service. My S Mercedes C230 Kompressor Sport Edition Sedan) which is a free service and they treated me like I was spending thousands of dollars for service. My SA was Stephen Lopes and he was extremely friendly and professional -- he maintained contact with me regarding updates from beginning to end. I also asked Stephen if they could do me a favor and look at a few other issues I was concerned about and they did without charging me which I thought was the definition of perfect service. Car was done quickly, got picked up and went on my way -- seamless process. This is my place of choice regarding my car from now on. More

Chambers Motorcars; In 2000 I decided to lease Chambers Motorcars; In 2000 I decided to lease the car I have now. I called Flagship Motors, told a sales rep. what I wanted and within 48 Chambers Motorcars; In 2000 I decided to lease the car I have now. I called Flagship Motors, told a sales rep. what I wanted and within 48hrs. I was signing a lease. I got my initial service there then moved to Boston. On my first service visit in Boston I met Laura (Abbene) Bloom and the rest has become a "Reunion of Friends" rather than a frustrating service visit. It's both "why" and "how". I always call for an appointment and prefer to wait for my car, and should I need a loaner, no problem! I drive in and there's Wilfredo "Hello Doctor, how are you", then escorts me to my advisors office usually Laura(Service Director) now its Steve Lopes. While waiting I like to visit with Chip McCarty my salesman for a chat. Then a nice cup of coffee and before I know it every thing I wanted is done and has always been done right the first time. In summation, Chambers Motorcars treats my car and me with courtesy, professionalism and friendship. My car is my "pet". Anthony P. Scapicchio, M.D. More

The Herb Chambers of Sommerville service department, and Dawn, our service representative, provided not only quality workmanship in a timely manner and spectacular customer service, which you would expect f Dawn, our service representative, provided not only quality workmanship in a timely manner and spectacular customer service, which you would expect from a Mercedes service center, she went above and beyond in being completely thorough and honest with us on the work that needs to be done versus what work is "recommended". Rare do you find a service advisor honestly tell you what work is recommended, and what work will be needed in the future (such as brakes and other wear and tear items)but not entirely necessary at the moment. There was no attempt to "up sell" work for unnecessary repairs. This honest approach is most appreciated, versus the urgent messages that are usually associated with any time a car is brought into service. We have had a similar experience with another Herb Chambers dealership, Saab of Boston, which I believe lifts the Herb Chambers brand above the rest. Dawn, along with her service team, confirmed our trust in working with the Herb Chambers dealerships and are great ambassadors for the Mercedes Sommerville dealership! Thank you, Michael More

I would recommend this dealership based on the Service Department, specifically, Kim Trott a Service Advisor. She is thorough, calls you back when she says she is going to and goes the extra mile for the Department, specifically, Kim Trott a Service Advisor. She is thorough, calls you back when she says she is going to and goes the extra mile for the customer. I only ask for her when I get my vehicle serviced. I also have had the opportunity to have Chad (unfortunately I don't know his last name) work on my car - and I usually request that he work on my car - I met him when he came out to do a roadside service because my car was disabled and he was so knowledgeable about Mercedes Benz'. While I do not know the names of all the people who helped me on my most recent visit, they all had smiles on their faces from the person who first took my car to the woman who processed my payment - including a gentleman who may have been a salesperson (I am not sure) who was standing next to me at the payment counter. My car was clean when I picked it up - the process to get a loaner vehicle was simple...I want my car to last a long time and I think it is important to service your vehicle at the dealership to insure you are getting MB parts. I purchased my car in Lynnfield and originally had it serviced there. I started taking my car to Somerville which was more convenient. Because of the great treatment I have received, I will never go to another dealership either to service my car and in the future when I purchase another vehicle - it will be a Mercedes - and I will purchase it in Somerville. More

Ennio was fantastic. He went out of his way to show me the damage the pothole did to my tire and proceeded to make sure the back tire that also hit the pothole wasn't compromised and ordered me the tire I the damage the pothole did to my tire and proceeded to make sure the back tire that also hit the pothole wasn't compromised and ordered me the tire I needed and had it delivered the same day! Fantastic service! More

Best service experience I ever had. I was greeted promptly by a smiling employee who quickly took down my vitals then led me to the loaner car area (which was free because I was under warranty - a ni promptly by a smiling employee who quickly took down my vitals then led me to the loaner car area (which was free because I was under warranty - a nice surprise!) and I was given a newer year version of my own car - the only caveat to be sure to return it with the same amount of gasoline it had in it when I first borrowed it. I had a lot of work done (a lot of warranty work, but not all, however) and they were extremely good about not going over my budget - they actually called me when they got near my budget amount to ask about additional work (2 bent wheels that affected my car's handling) that they asked me if I wanted to fix (but this would put me about 4% over my budget, I was told) so I authorized it. Surprise, the final bill was LESS than what we had discussed over the telephone! This has NEVER happened to me in the car business before. I can not recommend them highly enough! More