Mercedes-Benz of Boston - Service Center

I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they mus waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the dealership responsible, per se, for the theft, but I do think consumers should know of this incident. More

This is my second post about the service advisor Bill Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechan Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechanics to rob customers’ money. They recorded that I needed new A/C compressor and estimated the cost to be $1400. (They gave this estimate at my second visit there due to A/C problem.). Just because of the rudeness of Bill Roust, I declined the job and went to other dealer. At other MB dealer, the A/C was repaired without replacing the compressor at much lower price - they replaced some wiring -. After the repair, the A/C worked well for the whole summer. More

When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst people are the hispanic guy who is in the mornings receiving the cars, Enio Rebolo and a guy called Jim Mesino. They never give updates on your car, and they give you attitude. Because of this dealership crappy service and the bad quality of my SL 500 and my E 500, I would never buy a MB again. More

Bill's attitude: "You(customer) are a fool, I know cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matte cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude.<br>Only 2 hours plus a little job was done during 4 days. <br><br>Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself knows everything. A couple of months ago, I called Chambers Motorcars for some question about service and got a fax containing list of jobs for lubrication service and maintenance service, and usual prices for such services. Throttle linkage lubrication was not on the faxed list, while it is on my Maintenance Booklet, which was published by Mercedes. So I called Chambers Motorcars again and asked about that. It was Bill who answered my phone that time. Bill suddenly yelled, “Who sent you that? We do not send it!” I do not think she sent me something that should not be sent. Similar content is on the web page accessible from www.herbchambers.com. Did Bill think that it was a lie that I got such fax from Chambers Motorcars? Is it an insult to ask about maintenance job to a service advisor? I do not understand why Bill asked such question, and why he was so aggressive in asking that question.<br><br>Beside rudeness, Bill should be more modest about what he knows. It was long time ago. I asked Bill to siphon off some brake fluid. It was completely full in the brake fluid reservoir, above max mark. It was not due to overheating because the car was just brought from parking place upstairs. He refused my request saying that it was OK. He had the right to refuse siphoning job for some reason, but I wondered whether it was really OK. I also called 1-800-FOR-MERCEDES, gave my VIN, and had a technician answer my question. A technician called me and said Bill was wrong. More