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Mercedes-Benz of Boston
Somerville, MA
2,191 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,191 reviews
September 24, 2004
Bill's attitude: "You(customer) are a fool, I know cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matte cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matter he was very agressive, and he insisted that I was lying though I was not. He never said sorry. He maintained impolite, look-down-upon kind of attitude.<br>Only 2 hours plus a little job was done during 4 days. <br><br>Bill seems have a tendency to become aggressive and to believe that customers are fool and are lying while he himself knows everything. A couple of months ago, I called Chambers Motorcars for some question about service and got a fax containing list of jobs for lubrication service and maintenance service, and usual prices for such services. Throttle linkage lubrication was not on the faxed list, while it is on my Maintenance Booklet, which was published by Mercedes. So I called Chambers Motorcars again and asked about that. It was Bill who answered my phone that time. Bill suddenly yelled, “Who sent you that? We do not send it!” I do not think she sent me something that should not be sent. Similar content is on the web page accessible from www.herbchambers.com. Did Bill think that it was a lie that I got such fax from Chambers Motorcars? Is it an insult to ask about maintenance job to a service advisor? I do not understand why Bill asked such question, and why he was so aggressive in asking that question.<br><br>Beside rudeness, Bill should be more modest about what he knows. It was long time ago. I asked Bill to siphon off some brake fluid. It was completely full in the brake fluid reservoir, above max mark. It was not due to overheating because the car was just brought from parking place upstairs. He refused my request saying that it was OK. He had the right to refuse siphoning job for some reason, but I wondered whether it was really OK. I also called 1-800-FOR-MERCEDES, gave my VIN, and had a technician answer my question. A technician called me and said Bill was wrong. More
by ktlimq
Employees Worked With
Bill Roust
