Mercedes-Benz of Boston

Great experience. I really like working with Rob Tinkham. He is very dedicated and responsive. I have purchased two cars from him and he also helped me with a European delivery program experience Tinkham. He is very dedicated and responsive. I have purchased two cars from him and he also helped me with a European delivery program experience that I had won at a charity auction. The showroon is clean and neat and the customer waiting area has internet access and places to work while you wait. The service staff are very professional and the work is fully explained. Every time my car was in for service it came back washed and looking great. More

My wife and I have bought two MBs from Chambers Motorcars in the past year, and each time it was a pleasure to do business there. I had done a fair bit of research on the internet prior to our first purchas in the past year, and each time it was a pleasure to do business there. I had done a fair bit of research on the internet prior to our first purchase (an ML350) so I knew what I was looking for. Since the ML was for my wife, I wanted her to get a good feel for the truck and the two salesmen we worked with (Chip and Rob) were fantastic in making sure she was comfortable with it. We found exactly what we were looking for (they have a huge inventory to choose from) and got a great deal on the lease, and of course had it all loaded up with roof rack and storage box on the top plus the DVD in the back for our two kids. When we went to pick it up of course it was raining (arghh!), but they have a showroom in the back where we went over every detail of the truck, though we did have to call Chip later on to go over the navigation with us. Recently it was my turn for a new car, and after considering the BMW and Audi, I decided on an E350. Chip was again a great help - I just picked up my new car last month. I haven't been in for service yet, but my wife has been in with the ML - she told me she saw Herb in the showroom! More

Chambers Motorcars of Boston helped me to save a bunch of money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checke money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checked everything over and found some things that needed attention. When you bring it in for something simple and it ends up saving you over the long haul, there's no complaints to be made. The location of the dealership leaves a little to be desired though as traffic can be a PITA after 5PM or so. Great service work and fast turnaround. Can't beat it in the city, no doubt. More

I've visited this dealership more than I would like for my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2 my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2k miles), the brakes are warped and there is ridiculous vibrations coming from the car. The emergency brake screams when released, rattles over bumps, and feels like it's about to fall apart altogether. After taking it in a few weeks ago (and being charged for the inspection), the car was given a clean bill of health, but the problems obviously continued. Finally, I took the car to another service facility for a 2nd opinion. As I suspected, rotors are warped, emergency brake was improperly installed, causing all the rattling issues, with repairs totaling over $600. I have left a message at Herb Chambers (b/c the head of service was conveniently "in a meeting") to discuss the issue of their feedback, but have yet to hear back from them. More

I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they mus waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they must have fallen, but after I left and phoned back to say I was filing an insurance loss, she said that in the past change had been stolen from cars being serviced and while the employee responsible for those thefts had been fired, sunglasses had been taken from vehicles previously although "not recently." I do not hold the dealership responsible, per se, for the theft, but I do think consumers should know of this incident. More

This dealership advertises in the Sunday papers that they are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated are different from other dealers and have a zero tolerance for shady behavior. The reality is the exact opposite. I have never felt more cheated by a car dealership... they shake hands with you on a deal and then call the next day to say that a handshake means nothing and theyve changed their mind. After negotiating a purchase price and agreeing to do the lease at cost, they then quote a money factor that is well above the rate charged by every other dealer in the country (at first they deny it and then eventually give you the lower rate). They shorten leases by one month and demand the second payment within 5 days of the sale. They falsify the odometer statement by claiming the mileage is 15 but give it at delivery with 60+ miles on the clock. They promise the car will be ready the same day the paperwork is signed and then tell you the RMV guy went home and they cant do a thing... they stall delivery for days (bought a car Friday, finally got it Tuesday). They call you back the day after signing a lease and ask for another $500 to satisfy "Mercedez Benz Finance" The sales force generally has no prior sales experience and while they try and make you feel like their friend they are also incompetent due to lack of training (e.g., not knowing there are recalls on car, telling you one day that an option cant be residualized then telling you the next it can) The only positive is they have plenty of stock. More

This is my second post about the service advisor Bill Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechan Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechanics to rob customers’ money. They recorded that I needed new A/C compressor and estimated the cost to be $1400. (They gave this estimate at my second visit there due to A/C problem.). Just because of the rudeness of Bill Roust, I declined the job and went to other dealer. At other MB dealer, the A/C was repaired without replacing the compressor at much lower price - they replaced some wiring -. After the repair, the A/C worked well for the whole summer. More

When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if you are asking them a favor. They are so low class and unfriendly, with few exceptions. I have my car in for service at least once a month. They never fix the problem properly and they take forever. They fixed a part for me and they never even asked me if the price was okay with me. I had no other option but to pay. The worst people are the hispanic guy who is in the mornings receiving the cars, Enio Rebolo and a guy called Jim Mesino. They never give updates on your car, and they give you attitude. Because of this dealership crappy service and the bad quality of my SL 500 and my E 500, I would never buy a MB again. More

I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable deale get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car)<br>He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. <br>As for the price of the car, it was THE BEST deal I could get in the US. I DID spend ridiculous amout of time online and going through newspapers to find the best car, and this was it! It was FULLY optioned and it was the BEST price of all. He was STILL willing to negotiate the price, and yes, he did give me another 500$ down the price. <br>This man is the one you should all talk to! I highly recommend Al Henriques! Don't give me wrong. I don't get paid to write this, and I don't even know if he will ever look at this comment that I write. <br>I am simply recommending him because I had such a good deal and it was a very pleasant experience!!!<br><br>Al Henriques<br>Telephone number: (617) 666-4100<br>Cellular phone: (617) 710-2699<br>Email address: ahenriques@herbchambers.com <br> More

I found literally tens of dealers around Boston Area to get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dea get my Audi A6 2.7T, this place is the place to go!!<br>Al Henriques is a very friendly, honest, negotiable, reasonable, helpful, knowledgeable dealer, who knew his cars inside and out, and he even picked me up at my place to go to the Herb Chambers-Benz place not just once but 3 times!!! (1 for test drive, 2 for paper work, and 3 for picking up the car)<br>He called the original AUDI dealershop to make sure the car had no problem and showed me evidence. <br>As for the price of the car, it was THE BEST deal I could get in the US. I DID spend ridiculous amout of time online and going through newspapers to find the best car, and this was it! It was FULLY optioned and it was the BEST price of all. He was STILL willing to negotiate the price, and yes, he did give me another 500$ down the price. <br>This man is the one you should all talk to! I highly recommend Al Henriques! Don't give me wrong. I don't get paid to write this, and I don't even know if he will ever look at this comment that I write. <br>I am simply recommending him because I had such a good deal and it was a very pleasant experience!!!<br><br>Al Henriques<br>Telephone number: (617) 666-4100<br>Cellular phone: (617) 710-2699<br>Email address: ahenriques@herbchambers.com <br> More