Mercedes Benz of Bonita Springs - Service Center

Handled my concern promptly and professionally. Carlos did an oustanding job taking care of the issue and keeping me informed. This was an excellent experience under the circumstances. did an oustanding job taking care of the issue and keeping me informed. This was an excellent experience under the circumstances. More

Shawn was a big help to me on an unsecheduled service. They have always done a good job in the service department. Courteous and professional. 5 stars They have always done a good job in the service department. Courteous and professional. 5 stars More

Shawn , Service manger was great always takes his time to get my problems taken care of . He’s always been fare to get me a car to usr get my problems taken care of . He’s always been fare to get me a car to usr More

This dealership deserves a 5 star rating. I had my 2015 ML-350 serviced there twice already and never had any disappointments with their work. I would strongly recommend them to everyone. ML-350 serviced there twice already and never had any disappointments with their work. I would strongly recommend them to everyone. More

Had my vehicle in for some brake service once picked up and tested realized no improvement with problem. Previous visits have been without any issues. I contacted my service rep , His response was" Sorry, and tested realized no improvement with problem. Previous visits have been without any issues. I contacted my service rep , His response was" Sorry," no suggestion to return to service my complaint. Brakes are still squeaking, cost of break service over $1000. More

Fast and efficient service. They solved the windshield wiper washer issue immediately. This was my first time at this dealer and I will definitely go back. wiper washer issue immediately. This was my first time at this dealer and I will definitely go back. More

My service manager Geoff Kaleal is an awesome person to work with Very straight forward and honest Very personable and always has a great smile It is truly pleasure working with him work with Very straight forward and honest Very personable and always has a great smile It is truly pleasure working with him More

We were very pleased with the service we received from Mercedes Benz of Bonita Springs and delighted to have a loaner for the two days our car was being serviced. Mercedes Benz of Bonita Springs and delighted to have a loaner for the two days our car was being serviced. More

My Service Advisor, Geoff Kaleal, is excellent. He told me what the problems were and called with progress reports. He made sure the service was performed in a timely manner, and texted as soon as it was me what the problems were and called with progress reports. He made sure the service was performed in a timely manner, and texted as soon as it was ready. More

I rarely write to share my experience about customer service, but I want to let you know how impressed I was with my recent service visit. I've been working with Geoff Kaleal since last year. He is alwa service, but I want to let you know how impressed I was with my recent service visit. I've been working with Geoff Kaleal since last year. He is always extremely helpful, courteous and responsive, but last week he went the extra mile. I had a run flat tire late Thursday afternoon. I needed my car for business early Friday. I texted Geoff thinking I might be able to come in early Friday. Instead, Geoff said he would wait if I could get to the dealership on Thursday. He was waiting for me with all the paperwork for a loaner car. Just needed my signature. I was in and out in minutes. Thank you, Geoff, for the great service. More