Mercedes Benz of Bonita Springs - Service Center

Recall Handled the recall very thoroughly, but I was never contacted by MERCEDES regarding this recall? Why did I have do my own research, and I’m the origi Handled the recall very thoroughly, but I was never contacted by MERCEDES regarding this recall? Why did I have do my own research, and I’m the original owner More

Went Above and Beyond I purchased a CLA250 from another dealership as a CPO vehicle as a surprise Christmas gift for my Fiancé before leaving town for the holiday. After p I purchased a CLA250 from another dealership as a CPO vehicle as a surprise Christmas gift for my Fiancé before leaving town for the holiday. After purchase it was apparent that the vehicle was in fact NOT checked and of CPO quality, had a laundry list of items bad with the vehicle, however I was already out of town and the vehicle was not purchased locally. I contacted MB of Bonita Springs and Torrey who had worked on my e63 and informed him of the issues with the vehicle I had just purchased. Torrey went above and beyond the call of duty, went to my house while I was out of town, retrieved the vehicle, performed all the needed fixes on the vehicle AND returned it to my garage with bow on it for my return and surprise from our trip. Despite not having purchased the vehicle from MB of Bonita, Torrey and the staff did everything they needed to do to get the car fixed in time for our return, communicated with me via email over seas and got it back in time for the big reveal. I can't thank you all enough. More

Exceptional Service! I always felt that my service rep not only was knowledgeable, he truly had appreciation for my car as well as its owner. Loved it. I always felt that my service rep not only was knowledgeable, he truly had appreciation for my car as well as its owner. Loved it. More

Outstanding Customer Service and Communication Your team in the service dept made me feel comfortable and confident the moment I drove in until the time I paid my bill..You have made a loyal custom Your team in the service dept made me feel comfortable and confident the moment I drove in until the time I paid my bill..You have made a loyal customer of me as long as I will own this Mercedes. Thank You More

Wonderful service AS always Geoff was excellent providing a car while my car was being service, also making sure everything was done on time and done well from the firs AS always Geoff was excellent providing a car while my car was being service, also making sure everything was done on time and done well from the first time. More

Great job by Scott Buchanon and team Scott Buchanon did a great job getting my issues taken care of. He quickly mobilized the AMG technician, Jurgen and solved the problems on this new A Scott Buchanon did a great job getting my issues taken care of. He quickly mobilized the AMG technician, Jurgen and solved the problems on this new AMG GTR. More

Exceptional service Geoff is great. Friendly and personable. He has excellent communication skills and always tells you exactly what services are needed. I will be return Geoff is great. Friendly and personable. He has excellent communication skills and always tells you exactly what services are needed. I will be returning. Thank you. More

Very good service advisor. Geoff accepted my vehicle on an emergency basis when convertible roof was jammed partially closed. Continually stayed in touch for several days while Geoff accepted my vehicle on an emergency basis when convertible roof was jammed partially closed. Continually stayed in touch for several days while awaiting repairs. More

Geoff in Service Department was Wonderful I really appreciated Geoff's updates as my car work was being completed. He took the time to explain everything that was wrong and updated me during t I really appreciated Geoff's updates as my car work was being completed. He took the time to explain everything that was wrong and updated me during the day. I received a loner car and was pleased with my car when it was returned. Thank you for making it a pleasant experience. It is much appreciated More

geoff was great to work with and keep us up to date on every Geoff was working hard to keep the customer in mind and to do a informative job on progress and solving our problem.Geoff is an asset to your dealersh Geoff was working hard to keep the customer in mind and to do a informative job on progress and solving our problem.Geoff is an asset to your dealership More