Mercedes Benz of Bonita Springs - Service Center

Service of my S 600 The service representative has been exceptionally helpful in arranging for the work to be done. He has also insured that I promptly received a loaner The service representative has been exceptionally helpful in arranging for the work to be done. He has also insured that I promptly received a loaner vehicle or a ride home. The service that I have received could not be better. Stephen has been very helpful in teaching me about the various systems in the S 600. Bruce Foster More

excellent service Everyone was very professional and exceptional. My visor was replaced perfectly. Thank you everyone!!!! Plus, car wash was exceptional. Keep up the go Everyone was very professional and exceptional. My visor was replaced perfectly. Thank you everyone!!!! Plus, car wash was exceptional. Keep up the good work team. More

Great service My experience at Mercedes in Bonita Springs was excellent. They communicated with me throughout the days required to fix my car which was extremely he My experience at Mercedes in Bonita Springs was excellent. They communicated with me throughout the days required to fix my car which was extremely helpful. The car came back in great shape and the loaner car was perfect for my needs. More

Out of his way to help I went in to the dealership for service on my GLK and met Frank DeLuca from the sales team. We struck up a conversation about the E350 convertible we I went in to the dealership for service on my GLK and met Frank DeLuca from the sales team. We struck up a conversation about the E350 convertible we had just purchased at another dealership. I told Frank that Bonita Springs Mercedes Benz had originally sold the vehicle. He immediately remembered the sale and told me that it was a Certified Pre-Owned vehicle and should have the accompanying warranty. I was skeptical that it was the same car but he went out of his way to check the VIN, verify that it WAS the same vehicle and called me later in the day to explain the warranty and when it expired. I have always been super satisfied with this dealership for my service needs but Frank went out of his way to help me and I will certainly call him for any future sales needs. More

Excellent Geoff was professional, friendly and kept me informed. Service was provided promptly, and even items that I brought to their attention for taking car Geoff was professional, friendly and kept me informed. Service was provided promptly, and even items that I brought to their attention for taking care of. More

Efficient Very pleasant to deal with personnel. I received an appointment very quickly and was pleasantly surprised, considering that it was a very busy time of Very pleasant to deal with personnel. I received an appointment very quickly and was pleasantly surprised, considering that it was a very busy time of the tear. More

Excellent. Carlos was exceptional. He found the rattle in my car that no one else could. Geoff Kaleal kept me informed every step of the way. Bought my car at Carlos was exceptional. He found the rattle in my car that no one else could. Geoff Kaleal kept me informed every step of the way. Bought my car at Naples Mercedes. Now a loyal Mercedes of Bonita Springs customer. I live in Grey Oaks. Lots of Mercedes around. Telling everyone to use you rather than the Naples dealership. More

Great Experience I recently purchased a certified pre-owned from Frank. When I washed it for the first time I notice some scuffs and chips we missed during the sale. I I recently purchased a certified pre-owned from Frank. When I washed it for the first time I notice some scuffs and chips we missed during the sale. I contacted Frank and he took care of everything. No stress, no questions. Frank truly cares about customer satisfaction. I am sure Frank sells much more expensive cars than what I purchased but you would never know it. He treated me with respect, listen to what I was looking for and guided me to The perfect car. This guy is top notch! More

Service experience Professional, accommodating and experienced. Would definitely recommend to anyone needing service. Everyone was more than helpful and courteous. Pro Professional, accommodating and experienced. Would definitely recommend to anyone needing service. Everyone was more than helpful and courteous. Provided me with a very nice loaner vehicle for several days while waiting for my service to be completed. More

Everything was all good I had to get new tires on my 2014 CL. I was concerned with having to get new tires so soon, since there was only less than 8000 miles on the car and i I had to get new tires on my 2014 CL. I was concerned with having to get new tires so soon, since there was only less than 8000 miles on the car and it was only three years old and not driven 5 months out of the year. Scott Buchanon was helpful explaining how this could happen. More