Mercedes Benz of Bonita Springs - Service Center

Service on my C63S purchased from Frank Had a flat tire on my C63S AMG & frank quickly picked it up & brought it to the dealership via flatbed from exactly where i blew the flat. picked up t Had a flat tire on my C63S AMG & frank quickly picked it up & brought it to the dealership via flatbed from exactly where i blew the flat. picked up the car later that day with no problems! Thank you Frank for always quickly helping us and sharing your knowledge with us! -Sonny More

replacement tires for defective ones. Complete satisfaction with the quality of the work and the attitude. I was completely dissatisfied with the quality of the original tires from the Complete satisfaction with the quality of the work and the attitude. I was completely dissatisfied with the quality of the original tires from the manufacturer. I had 4 blowouts over a period of only a few months. I was treated with dignity and my problem was solved on the local level with getting MB involved More

Frank DeLuca came through Saturday night at 6:00 A friend drove our almost two year old Mercedes SUV to pick us up at the airport late on a Saturday afternoon. She told us the car overheated and wa A friend drove our almost two year old Mercedes SUV to pick us up at the airport late on a Saturday afternoon. She told us the car overheated and was unsafe to drive. I called our salesman, Frank DuLuca, who took control of the situation by arranging a tow truck to bring the car to the dealership and had a loaner ready when we arrived. He said he would wait if necessary to make sure we were taken care of. Definitely a 5 star service that is very much appreciated. More

Continuously Defying Expectations Frank DeLuca never ceases to amaze. My GLE got an other nail in it's tire. I found out around 9pm. I texted him shortly after I found the nail, I cont Frank DeLuca never ceases to amaze. My GLE got an other nail in it's tire. I found out around 9pm. I texted him shortly after I found the nail, I contacted him expecting to receive a response the next morning. I was very surprised when he immediately responded. Frank asked if my family and I were ok and if we needed assistance. I explained that we were home and safe. Frank immediately got in contact with Shaun Day, with the Service Department, in order to setup a loaner GLE for the next morning. I picked up the loaner with no issues. Frank got in contact with me later in the day, letting me know there was an issue with my rear brake light and they would have to keep the car a bit longer. The next day Frank drove my car to my house to drop it off. I am amazed at the level of service Frank and all the staff at Mercedes of Bonita display. I would definitely recommend buying your next car from Frank, not just for a great price but for the peace of mind knowing that he is there for you every step of the way. Frank really portrays the Mercedes slogan: "The best or nothing". More

Amazing salesman Frank is one of a kind! If you buy a car from frank you not only getting a car but you are getting the full package and Knowledge. He knows how to kee Frank is one of a kind! If you buy a car from frank you not only getting a car but you are getting the full package and Knowledge. He knows how to keep you happy and how to get you the best deals with your purchase. I would recommend Frank to any family and friends of mine. More

Great service experience Brian Wagner, my service advisor, delivered a flawless experience from start to finish. He is exceptional in every way, easy to reach, no constant vo Brian Wagner, my service advisor, delivered a flawless experience from start to finish. He is exceptional in every way, easy to reach, no constant voice mail here, great follow through. He is a credit to your organization. He personifies THE BEST OR NOTHING More

Outstanding TEAM Frank DeLuca and service manager Sean are a great team—I’ve moved 13 times and used lots of different dealers—NEVER have I had this good of service be Frank DeLuca and service manager Sean are a great team—I’ve moved 13 times and used lots of different dealers—NEVER have I had this good of service before More

Service above and beyond other dealerships Frank Deluca and The Bonita service team were outstanding Not only in the service but the follow up The best premium car dealership I’ve experience Frank Deluca and The Bonita service team were outstanding Not only in the service but the follow up The best premium car dealership I’ve experienced More

Parts and service department Just wanted to publicly thank Dave from the parts department and the service team for going above and beyond for helping me today with my lost key sit Just wanted to publicly thank Dave from the parts department and the service team for going above and beyond for helping me today with my lost key situation. They were able to meet me at my car and assist me with the verification process and I’m extremely greatful!! Thank you guys! More

Great service and staff! Very helpful and quick to respond. They have been extremely helpful at a moment ‘s notice and gave me piece of mind that my vehicles were safe Very helpful and quick to respond. They have been extremely helpful at a moment ‘s notice and gave me piece of mind that my vehicles were safe More