Mercedes Benz of Bonita Springs - Service Center

Professional and Attentive! Both times that we’ve had our yearly service done on our car, Geoff Kaleal has been terrific. He makes it sure that we understand the process, give Both times that we’ve had our yearly service done on our car, Geoff Kaleal has been terrific. He makes it sure that we understand the process, gives us a time estimate and periodically checks in with updates. He’s very good at his job and we really appreciate his efforts! More

A+++ Sales and Service I met Frank as we shared the same client. Our client bought a brand new 2019 CLS450 but it needed a little bit of a upgrade on the audio side. Our cli I met Frank as we shared the same client. Our client bought a brand new 2019 CLS450 but it needed a little bit of a upgrade on the audio side. Our client ended up coming to my shop Devine Concepts which is right around the corner from the dealership. Frank help me understand the clients needs and the level of execution that needed to be provided. Together we worked out a solution that worked perfect for the client and his expectations were far exceeded. I would recommend anyone looking for a new or used vehicle to Frank, he treats you like family, listens to what your needs and expectations are and then exceeds them!! More

Battery Issue My vehicle’s battery light was on and I had a trip planned in two days to travel across Florida. Geoff said he’d make sure he got all the work complet My vehicle’s battery light was on and I had a trip planned in two days to travel across Florida. Geoff said he’d make sure he got all the work completed in time for my trip. There were additional items needed to make car safe for trip. Geoff got them all completed and I picked up my car the morning I was supposed to leave. Thanks Geoff!! More

2nd year service Geoff was very helpful arranging time, loaner, and prompt followup of all items, and kept me informed of timing to pickup. He always arranges for g Geoff was very helpful arranging time, loaner, and prompt followup of all items, and kept me informed of timing to pickup. He always arranges for great service. Larry Kunkler More

Amazing Parts Department!! James Blanton is amazing!! He went so far above and beyond to help me get a new seat cover and worked with MB USA to apply the credit they gave me tow James Blanton is amazing!! He went so far above and beyond to help me get a new seat cover and worked with MB USA to apply the credit they gave me towards the cost of replacement! Thank you again!!!! More

A pleasure doing business with Geoff Kalael This is our second year interacting with Geoff Kaleal at the Mercedes Bonita Springs Service Center. It is such a pleasure to deal with him. He is e This is our second year interacting with Geoff Kaleal at the Mercedes Bonita Springs Service Center. It is such a pleasure to deal with him. He is extremely knowledgable, professional and efficient. He keeps us informed throughout the service appointment regarding any issues that may require attention. He is always responsive to any issues we have and consistently follows up on concerns . He always makes sure we are satisfied and is available whenever we have questions. Makes going to the service center a very positive experience. More

Geoff...Best Service Advisor!! Mercedes Benz of Bonita Springs is a great dealership. The Service Department is the finest I have ever dealt with. This is due to my Service Advisor, Mercedes Benz of Bonita Springs is a great dealership. The Service Department is the finest I have ever dealt with. This is due to my Service Advisor, Geoff Kaleal. He is the consummate professional who goes over and beyond to make your experience first rate. More

Geoff Kaleal is a difference maker for Mercedes! Great service center made better by an extraordinary customer service person! Clean friendly informed and timely....drop yourcar off and pickyour car Great service center made better by an extraordinary customer service person! Clean friendly informed and timely....drop yourcar off and pickyour car up on time as promised! More

Service Center The service adviser Danny went above and beyond my expectations. Along with A top notch tech named Jurgen, both were very easy to deal with and very k The service adviser Danny went above and beyond my expectations. Along with A top notch tech named Jurgen, both were very easy to deal with and very knowledgeable. I would highly recommend Bonita Springs Mercedes Benz. Great Job!!!! More

Service Required service and entire staff was pleasant and helpful; received loaner car quickly. Geoff Kaleal is very knowledgable and highly skilled at provi Required service and entire staff was pleasant and helpful; received loaner car quickly. Geoff Kaleal is very knowledgable and highly skilled at providing outstanding customer service. More