Mercedes Benz of Bonita Springs - Service Center

Great Per Usual Stopped in with my ‘17 C-Class for some basic maintenance and a wash, while waiting my sales consultant Frank DeLuca took what little free time I’m su Stopped in with my ‘17 C-Class for some basic maintenance and a wash, while waiting my sales consultant Frank DeLuca took what little free time I’m sure he has to discuss possibly trading in for the new A-Class I really like. It wasn’t in the cards this time around, but as always Frank was beyond knowledgeable, helpful, and professional. More so, the service was fast, precise, and very professional as well. There are Mercedes-Benz dealers all over, but this one continues to prove to be a gem. More

Car maintenance Geoff Kaleal is professional, knowledgeable and a true asset to the Bonita Springs Store. He's the reason I will return to this location for any fur Geoff Kaleal is professional, knowledgeable and a true asset to the Bonita Springs Store. He's the reason I will return to this location for any further work on my vehicle ! More

Perfect customer service as expected. Thank you for your attentiveness and excellent customer service. My maintenance was performed and the communication regarding my car was outstanding. Thank you for your attentiveness and excellent customer service. My maintenance was performed and the communication regarding my car was outstanding. Appreciate the loaner car. More

Fantastic customer service with Robert Alexander I had a fantastic experience with Robert Alexander, who sold me a Lexus RX 350. The entire process was pleasant and calm. My parents were by my side a I had a fantastic experience with Robert Alexander, who sold me a Lexus RX 350. The entire process was pleasant and calm. My parents were by my side along the way, and very much appreciated the etiquette and professionalism Robert demonstrated. Roughly a month and a half after my purchase, I had a minor issue with an interior component in my car. It seemed as though something had been broken prior to purchase. I immediately called Robert who was quick to communicate with me and thoughtfully resolve the issue. I brought my car into the dealership and was told it would be taken care of. I was treated exceptionally well by a young gentlemen in the service department and given a rental. The entire process was seamless. I cannot recomend Robert enough, who is kind, warm, and polite. I am more than happy to recommend him should anyone be in the market for a new vehicle. Thank you, Robert! More

Customer Service Excellence The people at this dealership do an excellent job of taking care of the customer, they are friendly and most of all knowledgeable. They are the best c The people at this dealership do an excellent job of taking care of the customer, they are friendly and most of all knowledgeable. They are the best car dealership in SW Florida. More

Geoff Kaleal is the best service advisor ever!! We have been customers of both the Naples and the Ft Myers Mercedes Benz dealerships and now have bought our last three cars with Bonita Mercedes beca We have been customers of both the Naples and the Ft Myers Mercedes Benz dealerships and now have bought our last three cars with Bonita Mercedes because we can always count on excellent, professional and friendly service. Geoff deserves and I am certainly stating that he is an employee to be valued and I give him the highest rating. More

Great Service as usual! The minute we arrived in the service bay we were greeted with a friendly face! Everyone here is always considerate and caring about your vehicle need The minute we arrived in the service bay we were greeted with a friendly face! Everyone here is always considerate and caring about your vehicle needs. It's always a pleasure dealing with Mercedes Benz of Bonita Springs! More

He took time to get to know me on a Saturday after hours He was true to his word. He greeted me with a warm welcome Monday morning and was true to his word. Best experience I’ve had at a dealership. A real s He was true to his word. He greeted me with a warm welcome Monday morning and was true to his word. Best experience I’ve had at a dealership. A real stand up guy More

Ritz-Carlton customer service at a car dealership!!!!!! Wow! One does not expect to be treated like a Ritz-Carlton VIP guest at a car dealership. This is exactly how I was treated at Mercedes-Benz of Bonita Wow! One does not expect to be treated like a Ritz-Carlton VIP guest at a car dealership. This is exactly how I was treated at Mercedes-Benz of Bonita Springs. Every single staff member was super nice. The service advisor was very cordial and honest, the price I paid was comparable to COSTCO $. I used one of their loaner vehicles and their service lounge to answer a few emails. My car was detailed and delivered in top notch condition. Service was exceptional! Congratulations to the Manager of this location. More

Geoff Kaleal Outstanding Service Without a doubt Geoff Kaleal gave us the best service we have ever had at any Car Dealership. His attitude and attention to detail is unsurpassed amon Without a doubt Geoff Kaleal gave us the best service we have ever had at any Car Dealership. His attitude and attention to detail is unsurpassed among his peers. We are happy to have such a qualified knowledgeable as Geoff to take care of our car. More