Mercedes Benz of Bonita Springs - Service Center

I have been to every Mercedes dealership in the area, and Geoff was the best service advisor I found. He is pleasant, to the point, and communicated extremely well. I trust him with my car and my wallet. The Geoff was the best service advisor I found. He is pleasant, to the point, and communicated extremely well. I trust him with my car and my wallet. The dealership delivered my car back clean and fixed right the first time. More

Very efficient and professional organization. All of the associates I talked to during the drop-off and pick up of my vehicle kept me at the center of the activity. Never did I feel ignored or forgotten ab associates I talked to during the drop-off and pick up of my vehicle kept me at the center of the activity. Never did I feel ignored or forgotten about. My vehicle was washed upon its return. Javier Rodriguez is attentive and takes time to explain the procedure and the results. More

I had flat tire and Rob Hochberg, service advisor, fit me in immediately to assess the damaged tire and replace it with a new tire. I was delighted with how expeditiously Rob handled my problem. in immediately to assess the damaged tire and replace it with a new tire. I was delighted with how expeditiously Rob handled my problem. More

Geoff Kaleal, service advisor, does an excellent job. He puts the customer first. Every aspect of the experience with him is above and beyond exceptional. From scheduling the service, dropping off the car, puts the customer first. Every aspect of the experience with him is above and beyond exceptional. From scheduling the service, dropping off the car, having a courtesy vehicle waiting, honoring the cost of the service, not trying to sell me services that I don’t need, following up as to the vehicle status and its availability for pickup, texting the vehicle status and billing and having the car waiting for me in the garage at the agreed upon time all made for seamless and outstanding service. I could of had the service performed while elsewhere, but I waited to have it done at MB Bonita Springs because of prior great experiences in dealing with Geoff. More

We were very pleased with how quickly and the quality of work performed by Mercedes Benz of Bonita Springs. They got our car right in and had a courtesy car waiting for us as they wanted to check out not ju work performed by Mercedes Benz of Bonita Springs. They got our car right in and had a courtesy car waiting for us as they wanted to check out not just the problem, but all the other systems with the car. These guys went above and beyond. More

Torey is wonderful , kind and helpful. Mercedes is lucky to have him He is very accommodating and thorough.Makes my visit very easy. He has a very nice personality. to have him He is very accommodating and thorough.Makes my visit very easy. He has a very nice personality. More

Very pleased with Service staff for replacing my new car AC compressor due to failure and providing a quick turn around. Dealer pursued my issue to resolution. When a part was not available they continued w AC compressor due to failure and providing a quick turn around. Dealer pursued my issue to resolution. When a part was not available they continued work on a Saturday to get my car fixed. This was warranty work but the dealership striving for excellence and customer satisfaction has made me a repeat cutomer. The AC tech working on a Sat due to parts delay was above and beyond expected. Also the Service Manger (Carlos) was actively engaged to ensure my car was fixed to my satisfaction. His participation had significant impact on my ratings. The Service advisor (Torrey) was great to work with and was also customer focused. All in all I will use this dealership for all my service and new car sales instead of another Mercedes dealer closer to my home. I am a repeat customer to this dealership (bought several MB cars) which is the real proof of satisfaction. More

Geoff is an outstanding service advisor. He always thoroughly explains the required service items. He takes you through each item and the costs. He listens carefully and thoughtfully both on the pho thoroughly explains the required service items. He takes you through each item and the costs. He listens carefully and thoughtfully both on the phone and in person. He is a true asset to the MB Bonita Springs team, More

Truly exceptional service! Beautiful state of the art dealership. Strongly recommend! Anthony my service advisor is a true asset to the service department. Great customer service and communication. dealership. Strongly recommend! Anthony my service advisor is a true asset to the service department. Great customer service and communication. More

Wonderful service team as always.Thank you Torrey.The Wonderful service team as always. Thank you Torrey. The treatment and service is always exceptional and much appreciated. Will keep coming here al Wonderful service team as always. Thank you Torrey. The treatment and service is always exceptional and much appreciated. Will keep coming here all the time. More