Mercedes Benz of Bonita Springs - Service Center

I rarely write to share my experience about customer service, but I want to let you know how impressed I was with my recent service visit. I've been working with Geoff Kaleal since last year. He is alwa service, but I want to let you know how impressed I was with my recent service visit. I've been working with Geoff Kaleal since last year. He is always extremely helpful, courteous and responsive, but last week he went the extra mile. I had a run flat tire late Thursday afternoon. I needed my car for business early Friday. I texted Geoff thinking I might be able to come in early Friday. Instead, Geoff said he would wait if I could get to the dealership on Thursday. He was waiting for me with all the paperwork for a loaner car. Just needed my signature. I was in and out in minutes. Thank you, Geoff, for the great service. More

I had a problem with a used car I purchased from this dealership. They honored their commitment to cover the repair. The process was very smooth and loaner car was excellent. Working with Shawn Day wa dealership. They honored their commitment to cover the repair. The process was very smooth and loaner car was excellent. Working with Shawn Day was a delight. I am very impressed with the overall staff and my experience. More

This is a first class dealership as evidenced by the quality of the employees. Geoff Kaleal is knowledgeable, professional and always very helpful. He is an asset quality of the employees. Geoff Kaleal is knowledgeable, professional and always very helpful. He is an asset More

Torrey Tammaro does a great job!! He treats you with concern and professionalism. I would highly recommend him. He’s a top notch service advisor. concern and professionalism. I would highly recommend him. He’s a top notch service advisor. More

Geoff Kaleal is a asset to the Bonita Mercedes Team. I trust him and that says it all! Thank you for Excellent friendly service! Wendy Potocki trust him and that says it all! Thank you for Excellent friendly service! Wendy Potocki More

I am so spoiled! Whether I need service on my vehicle or I have a question, Frank always takes care of it. The service I received today was first class. Thank you to everyone I have a question, Frank always takes care of it. The service I received today was first class. Thank you to everyone More

The service provided on my e-coupe was well done. The service provided by Torrey Tammaro was very professional and he was extremely responsive. Torrey is an asset to Bonita Mercedes. service provided by Torrey Tammaro was very professional and he was extremely responsive. Torrey is an asset to Bonita Mercedes. More

Geoff is the best! Very caring and attentive! I appreciate his communication skills. Always a pleasure to deal with him. I know that I can count on him. appreciate his communication skills. Always a pleasure to deal with him. I know that I can count on him. More

I can’t express enough how great of a service advisor Geoff is!! I will always bring my car to see him! He is personable, professional, and very knowledgeable!! Excellent work Geoff! Geoff is!! I will always bring my car to see him! He is personable, professional, and very knowledgeable!! Excellent work Geoff! More

Geoff provided exceptional customer service to me while servicing my Mercedes. He was professional and knowledgeable. I will continue to service my vehicle with him. servicing my Mercedes. He was professional and knowledgeable. I will continue to service my vehicle with him. More