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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.8
968 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 968 reviews

May 30, 2025

Good customer service and attentive to the details. Kept me apprised of the service as it was happening. More

by ORosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
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May 31, 2025 -

Mercedes-Benz of Boerne responded

Hi Orosa, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 29, 2025

Fast and efficient in and out in same day. Video of repairs was very helpful. More

by Houstonden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrico,Mike
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May 30, 2025 -

Mercedes-Benz of Boerne responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 29, 2025

Lynda was wonderful…highly recommend her … always makes sure I have a loaner to get me home.. More

by bdeupree
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda
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May 30, 2025 -

Mercedes-Benz of Boerne responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2025

Poor communication bad service, arrogant and superficial. Used text rather than direct calls. Never ava I lable More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Spenser, Amanda Mitchell
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May 31, 2025 -

Mercedes-Benz of Boerne responded

Mr Alan, We apologize for the lack of communication and not utilizing your preferred methods of communicating updates. The Service Manager, Kevin Boles, will make contact with you to review your concerns. Thank you for expressing your concerns as your feedback will improve our communication with future clients. Kevin Boles, Service Manager kboles@Group1Auto.com

May 28, 2025

Our salesman, Guy, was one of the most attentive, polite, and friendly sales people we’ve ever dealt with when buying a new car,The entire process from picking out our car to the final sale was pressure, fre More

by shelley.madonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Vick
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May 29, 2025 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2025

All the employees a came in contact with were very helpful and friendly. Chris Forbes was great at his job and made me feel welcomed. More

by cpchumley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Forbes
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May 29, 2025 -

Mercedes-Benz of Boerne responded

Hi, we're happy to hear you had such a positive experience with Chris and team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2025

Had 2 front tires replaced on a 2023 Sprinter and the dealer over inflated them by 16 psi. The door says 61 and I received it at 77 psi. Such a rookie mistake. I called to verify and it did take them 3 d More

by deckert63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Caldera
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May 29, 2025 -

Mercedes-Benz of Boerne responded

Mr. Decker, I apologize for the error made and have forwarded your concern to the shop foreman and service director Kevin Boles. Mr. Boles will also call you to discuss your concerns further. Thank you for taking the time to contact us. Neil Potter General Manager - Mercedes-Benz of Boerne npotter@mbboerne.com

May 24, 2025

Nora’s great, simple quick too work with demonstrated everything perfectly and got me in and out More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 25, 2025 -

Mercedes-Benz of Boerne responded

Hi Mark, we're happy you found Nora to be so supportive during your experience here at Mercedes-Benz of Boerne. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 24, 2025

Customer care and service are very good. Mercedes is a great product that we’ve enjoyed for years. For us, the location is great. More

by Hotmix80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Forbes
Report | Print
May 25, 2025 -

Mercedes-Benz of Boerne responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

David Rockwell in service offered great service and suggested. Responsive and courteous. . Explaining invoices well. More

by busti123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell.
Report | Print
May 24, 2025 -

Mercedes-Benz of Boerne responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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