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Mercedes-Benz of Birmingham - Service Center
Irondale, AL
17 Reviews
17 Reviews of Mercedes-Benz of Birmingham - Service Center
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October 15, 2018
Terrible Service Dept. My experience at Mercedes in Irondale was a nightmare to say the least. It all started in Sept. 2018. I had my vehicle towed to this dealership from a My experience at Mercedes in Irondale was a nightmare to say the least. It all started in Sept. 2018. I had my vehicle towed to this dealership from another mechanic’s shop in Irondale. After a week or more of my calling daily to get updates on my vehicle, I finally got a voicemail from Torri Barber explaining that the troubleshooting process could take several labor hours and become quit expensive as if he were conducting a survey to feel me out & conclude how much I was willing to pay Mercedes of Irondale. The following week I receive another phone call from Torri Barber indicating that my vehicles repair would cost an astounding $1,800. I questioned this amount and asked Mr. Barber to justify the $1,800 in repair cost. What he expressed to me did not add up to this amount by no stretch of the imagination. The very next day I received a phone call from Torti Barber explaining that an error had been made in the service department concerning labor hours and the cost of repair parts, Mr. Barber went on to tell me that the cost of my repair would be reduced by $500. After two more days I received another phone call from Torri Barber saying that my car would need two additional parts to complete the repair. After I informed Mr. Barber that I had waited on my vehicle to be repaired for way to long and I would have the car towed away from Mercedes of Irondale as is and let another repair shop add the additional parts, Mr. Barber called back the next day and said that my vehicle was ready for pickup. The two additional parts supposedly would cost $409+ and $209+ respectively. I found the exact same parts on eBay motors for $17.95 and $4.10. These parts were direct fit and would have worked perfectly on my vehicle per Mercedes in Huntsville. Mr. Barber was compelled to add the one additional part to my repair for $200 flat with no labor cost or tax whatsoever?????? After I paid Torri Barber $1,650 via telephone with my MasterCard, I drove from Alberville, Al to Irondale, Al to pick up my car on a Sat. Mr. Barber was no where to be seen and my car was still disassembled from the repair work that was done. After more than 1 hr. of waiting; my car was finally reassembled with my assistance and getting my own hands greasy after paying $1,650 in advance of arriving at the dealership, my brand new battery was dead and had to be jumped off and charged up before I could drive away from the dealership. I strongly recommend that anyone considering going to Mercedes of Irondale for auto repairs Don’t. Take your vehicle anywhere except Mercedes of Irondale. Worst auto repair experience EVER!!!!!!!!!!!!!! More
by JKM
Employees Worked With
June 25, 2018
Wonderful car buying experience! Amira was fantastic and made the car buying experience great! She was very helpful with answering all my questions. I am very happy with my experien Amira was fantastic and made the car buying experience great! She was very helpful with answering all my questions. I am very happy with my experience buying a car! More
by KW123
Employees Worked With
Amira Janhaoui
May 31, 2018
Service departm I took my 2017 GLC 300 in for the 3rd recall only had to work on seat belt work was done quickly when they completed the work I saw my care leave the I took my 2017 GLC 300 in for the 3rd recall only had to work on seat belt work was done quickly when they completed the work I saw my care leave the dealership I don’t know why when I got it back the seat was reclined all ways back and the radio station was changed I turned radio off before I got there the volume was turned all way up I didn’t bring the car in for employee entertainment thi happens ever time I take it in one time at Hover two times at Irondale More
by Pogostick12$
Employees Worked With
April 08, 2018
The Best Service Advisor I’m on my 4th Mercedes and there is no other person I enjoy working with most...other than Tory. He is always extremely professional and makes sure I I’m on my 4th Mercedes and there is no other person I enjoy working with most...other than Tory. He is always extremely professional and makes sure I completely understand my car needs. Thank you Tory for all your hard work!!! More
by Mrs_Parker
Employees Worked With
February 08, 2017
Not good at all I was attempting to get a service estimate on one of my Benz(s) a 1995. I called the dealer two days in a row, left VIN information and never receive I was attempting to get a service estimate on one of my Benz(s) a 1995. I called the dealer two days in a row, left VIN information and never received a call from the service department. On the last call which was a follow-up to a call that morning I was told that the service managers were gone for the day and that the service employees were extremely busy. I was then placed on hold for about 10-20 minutes at which time I simply hung up. With this type of treatment before even having service done I shutter to think of what service I would receive if I brought either of my cars in to this dealership. More
by James
Employees Worked With
Only dealt with phone receitionist
August 14, 2016
C300 Lease I went there to have a warning light on my C240 checked out. I looked over the lot while the service dept ran diagnostics. Joe Coons approached me and I went there to have a warning light on my C240 checked out. I looked over the lot while the service dept ran diagnostics. Joe Coons approached me and the next thing I knew I was leading a C300. If you go there you better be ready to do business - they make it very easy! They remind me of another Nick Saban organization. There is a process and everyone has a job to do. They are ALL professionals and everyone does their job. Great experience! More
by Aubrey Smith
Employees Worked With
Other Employees :
Willie Davis, Nick Underwood, Joe Coons, Richard Champion, Cy Cyphers
November 23, 2015
James makes the visit enjoyable I have been in the Mercedes Benz US International Employee lease program for several years and have interacted with James a few times since he began a I have been in the Mercedes Benz US International Employee lease program for several years and have interacted with James a few times since he began as the rep for the program for Mercedes Benz of Birmingham. Each time I have gone to pick up a new vehicle James has been flexible and very helpful in the whole process. He is a great associate and I have a great experience each time I come in; Great work! More
by MrBanghart
Employees Worked With
