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Mercedes-Benz of Birmingham
Irondale, AL
631 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 631 reviews
May 11, 2017
Awesome Experience At MBBHM !! I had a great Experience with this Dealership, specially Sales manager Joel and Sales rep Kurt Long. They have been really nice towards me from showin I had a great Experience with this Dealership, specially Sales manager Joel and Sales rep Kurt Long. They have been really nice towards me from showing a car and till the delivery of the vehicle. Joel was personally handling my case because I had a trade in and it was little complicated situation to get it approve, but he made to work and everything turned out to be positive. I have been to so many dealerships but I must say there are the best nationwide :):) Must recommend to everybody. More
by Heena
Employees Worked With
Joel Garcia, Kurt Long, Kim Underwood
May 10, 2017
Nice Buying Experience At MBBHM Our visit to the dealership to lease the new GLC 300 Coupe was a nice experience. Mark Colvin did an excellent job in reviewing the car and terms so w Our visit to the dealership to lease the new GLC 300 Coupe was a nice experience. Mark Colvin did an excellent job in reviewing the car and terms so we could make an informed decision. I would highly recommend this dealership. Well run, implementing "the process"! More
by Carguy, Paul 082016
Employees Worked With
Mark Colvin, Cy Cyphers
May 09, 2017
Awesome Experience!!!! My husband and I went in to look at cars, not really ready to buy, but after test driving the car, and having Kurt Long as our salesperson, we decided My husband and I went in to look at cars, not really ready to buy, but after test driving the car, and having Kurt Long as our salesperson, we decided to go ahead with the deal. We had a great experience. Everyone was so attentive and nice. They took care of us and made sure we had what we needed. In love with my new 2017 Cab!!!!!! Thanks Kurt, Kim and the rest of the team!!!!!! More
by Angela Wilson
Employees Worked With
Joel Garcia, Kurt Long, Kim Underwood
May 09, 2017
Easy car buying Mark made the car buying experience a pleasure. He was easy to work with and made sure all our needs were met. I would recommend Mark and the dealersh Mark made the car buying experience a pleasure. He was easy to work with and made sure all our needs were met. I would recommend Mark and the dealership to anyone who wants a good car buying experience. More
by Cargirl
Employees Worked With
Mark Colvin
May 04, 2017
THE WORST AND NOTHING . I had the WORST AND TERRIBLE time dealing with Mercedes Benz of Birmingham in Hoover Alabama especially with sales dealer Eddie Wheeler who trie . I had the WORST AND TERRIBLE time dealing with Mercedes Benz of Birmingham in Hoover Alabama especially with sales dealer Eddie Wheeler who tried to make a sweet deal and ended up knowing nothing about courtesy, work ethic, customer service, cordiality and attention to detail and Joel Garcia, the general sales manager that was far from knowing what customer service, cordiality and management is about until the point he is yelling at me on the phone, seriously? A manager yelling a customer at Mercedes Benz? What kind of luxury is this? Instead of an apology and offer anything and everything for a customer satisfaction. Made me feel like I wasn’t talking with the brand Mercedes Benz but with a couple of amateurs with no education whatsoever. THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!!! I ended up getting The Worst and Nothing. I’ve been tracking a specific car for a couple of months and I finally found it at Mercedes Benz of Birmingham in Hoover Alabama. Spoke with the dealer Eddie Wheeler for around 4 days about the car since I was not personally there in Alabama I needed to hear and know everything about this car and more questions kept coming up because the car had to be shipped and register in another State. He asked for my personal info in order to finance the car (which was provided right after he asked for it) and when I tried to reach him on his personal cellphone to hear about the status of the car deal, he replied very late and when I sent him an email he replied late again and very briefly so I had to call to his office phone so I could know what was the next step so I could buy the car. Eddie Wheeler told me I was being approved. He gave me all the info for the financing including the interest rate and he asked for the address in order to register the car and even gave me the option of a second address. I had a couple of questions about the title of the car which took him days to answer. He kept requesting more personal info that I did send to him in order to proceed and send me the contract via FEDEX as he expressed to me previously. So I am waiting for that to arrive in the mail so I can sign the contract and send it back and I got nothing. I had to email he to check on this deal (like if I had to, doesn’t sales people are usually harassing customers to buy? That’s a basic follow up in sales that needs to be learned) and he emailed me back and said “I am out of the office today. I will call you tomorrow and go over everything”. Next day, (obviously I had to call him because he won’t contact me on time) and he tells me that the car was sold. Therefore I requested to speak with the general sales manager, Joel Garcia and I explained to him what I had just being told and that I had been working on this deal for days and he answers telling me that I did not send the info they requested on time, which I did and is stated on the emails I sent. He keeps arguing that is not the case and even tells me that they can’t hold the car for days making it look like is my fault now and he even mentioned to me that if I have had cash everything would have been different. Obviously he was not aware and/or well informed what I previously discussed with Eddie the sales person because his facts were wrong. Thank you. Mercedes Benz of Birmingham in Hoover AL and your unprofessional team who needs to learn so much about sales, courtesy, customer satisfaction and attention to detail who got me THE WORST AND NOTHING BUT THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!. More
by DaveF
Employees Worked With
Eddie Wheeler, Joel Garcia, Joel Garcia
May 03, 2017
Great sales team! Nice car. I had a great experience at MB of Bham. My salesperson, Steve Colter, was very nice and informative. They're focus seems to be to make sure the custom I had a great experience at MB of Bham. My salesperson, Steve Colter, was very nice and informative. They're focus seems to be to make sure the customer is satisfied and happy with the purchase. It was overall a good experience. No problems so far, but this is day two of my new (well, used) car experience. More
by LaShema Robinson
Employees Worked With
Steve Colter, Martin Elliott
May 03, 2017
GREAT RICHARD HAD TALKED WITH ME OVER THE PHONE SEVERAL TIMES. WHEN I ARRIVE AT THE DEALERSHIP HE MET AT THE DOOR. HE HAD PICKED OUT A CAR FOR ME TO VIEW RICHARD HAD TALKED WITH ME OVER THE PHONE SEVERAL TIMES. WHEN I ARRIVE AT THE DEALERSHIP HE MET AT THE DOOR. HE HAD PICKED OUT A CAR FOR ME TO VIEW AND IT WAS JUST FOR ME. HE KNEW MY SYYLE. HE KNEW I WANTED SOMETHING DIFFERENT. HIS SERVICE WAS GREAT. HE DROVE ME HOME TO TUSCALOOSA TO PICK UP MY LEASE RETURN SO I WOULDNT HAVE TO DRIVE BACK.. VERY RESPECTFUL YOUNG MAN. EXPERIENCE WAS OUTSTANDING. ASK FOR RICHARD CHAMPION WHEN GET THERE, YOU WILL LOVE HIM. CY WAS ALSO EXCELLENT. HE WAS VERY PROFESSIONAL, ORGANIZED AND DETAIL ORIENTED. EXACTLY THE TYPE OF PERSON YOU WOULD WANT IN FINANCE. GREAT TEAM. More
by Bettye's Benz
Employees Worked With
Richard Champion, Cy Cyphers
April 30, 2017
A very pleasant afternoon at MBBHM. An outstanding experience with very knowledgeable sales people, including Nichlaus Saban and Steve Carter.They are consummate professionals and make An outstanding experience with very knowledgeable sales people, including Nichlaus Saban and Steve Carter.They are consummate professionals and make it a very easy process. I unqualifiedly recommend them. More
by JD73
Employees Worked With
Steve Carter, Nicholas Saban, Cy Cyphers
April 26, 2017
Outstanding experience purchasing with using internet My wife and I drove 10 hrs to MBHM to purchase one of their cars, and I would do it again. We will recommended this dealership to anyone that wants to My wife and I drove 10 hrs to MBHM to purchase one of their cars, and I would do it again. We will recommended this dealership to anyone that wants to purchase a Mercedes product. This was my first Mercedes purchase, Michael Edwards made it a very easy process with his knowledge of the Mercedes product. Cy Cyphers was most helpful in having all the paperwork ready to go for a purchase out of state. Michael and Cy made it a seamless experience for a person out of state. Michael went above and beyond to make sure I was happy and taken care of on the whole transaction. More
by Car Guy Don
Employees Worked With
Cy Cyphers, Michael Edwards
April 26, 2017
A smooth car buying experience wth an excellent salesman This is my second car that I bought from Mercedes benz of Birmingham and I can tell you it was a smooth and easy transaction with the help of the best This is my second car that I bought from Mercedes benz of Birmingham and I can tell you it was a smooth and easy transaction with the help of the best salesman Mr. joe Coons who went out of his way to make it a very pleasant buying experience . And this is the second car that I buy from Joe Coons . He is an excellent salesman and a very friendly and professional person to deal with . I do recommend buying from this dealership if you are planning to get a used or new vehicle . And also to mention Mr. Randy Powell the general manager and one of the owners he is a very elegant , professional and will do anything to make his customers happy . If you are ever at Mercedes Benz of Birmingham just ask for Joe Coons and you will be in good hands . More
by ematalka
Employees Worked With
Randy Powell, Joe Coons
