Mercedes-Benz of Birmingham

Outstanding customer service I recently purchased a 2016 Honda Accord from Eric Burks with Mercedes-Benz of Birmingham. The quality of service I received was outstanding. Mr. Burk I recently purchased a 2016 Honda Accord from Eric Burks with Mercedes-Benz of Birmingham. The quality of service I received was outstanding. Mr. Burks was very professional, courteous, and knowledgeable. Within hours of learning what I was looking for in a car, Mr. Burks contacted me about a Honda Accord. He knew I wanted a car that did not have a lot of miles on it, and that's exactly what he found. A 2016 Honda Accord LX with 10,218 miles! To say I was pleasantly surprised is an understatement. I was unable to get to the dealership to see the car, so Mr. Burks brought the car to me. After the financing had been taken care of, and the car was ready, I had a delima: If I drove to the dealership, I would have two cars. Mr. Burks offered to pick me up and take me to the dealership. Once there, he explained all of the papetwork in detail, and before long, I was the new owner of a 2016 Honda Accord LX. I can honestly say that Eric Burks made this the best car purchasing experience I've ever had! More

Thank you Nicholas! Nicholas Saban was extremely helpful with assisting me in identifying the vehicle I really wanted (C300-Coupe). He went out of his way to successfully Nicholas Saban was extremely helpful with assisting me in identifying the vehicle I really wanted (C300-Coupe). He went out of his way to successfully maneuver a dealer trade, in order for me to drive this specific model. Keep in mind, this car came all the way from Marietta, GA. The simplicity and timeliness of the car arriving in Birmingham was simply amazing! The finance team (Kim) was extremely helpful and explained all of the associated costs. It was truly a pleasure renewing my lease with Mercedes-Benz of Birmingham and I already look forward to renewing my next one in 3 years from now. Nicholas' customer service was exceptional and his willingness to go above and beyond for his customer, as well as answer all of my questions, made me very comfortable when making such a large purchase. THANK YOU NICHOLAS! -AGS More

Great Sales People. It was a pleasure doing business with the sales people at Mercedes Benz of Birmingham. I look forward to continue doing business with this dealership It was a pleasure doing business with the sales people at Mercedes Benz of Birmingham. I look forward to continue doing business with this dealership in the future. More

Nice people My salesman was Micheal Edwards and he was very kind and helpful. They were able to trade my car. Joel really dug in and made everything smooth as pos My salesman was Micheal Edwards and he was very kind and helpful. They were able to trade my car. Joel really dug in and made everything smooth as possible More

Samira is wonderful!!! Samira has been an absolute pleasure to work with. We live out of state and our daughter's is in school at the University of Alabama, 7 hours away fr Samira has been an absolute pleasure to work with. We live out of state and our daughter's is in school at the University of Alabama, 7 hours away from home. Her car was totaled by insurance so we were in a bind to get her something to drive. Samira worked with our daughter and us in finding the perfect car for her. From that first introduction on, Samira has gone over and above for our family. Certainly wish more people were like her!! Would definitely, without a doubt, work with Samira again and purchase from Mercedes-Benz of Birmingham!! More

Pleasant experience even though I didn't buy from them After exhaustive research and multiple test drives at 4 different dealers, I had narrowed my decision to an Audi Q5 or a Mercedes GLC. I made 3 trips After exhaustive research and multiple test drives at 4 different dealers, I had narrowed my decision to an Audi Q5 or a Mercedes GLC. I made 3 trips to the Birmingham Mercedes dealership and was met each time by Samira. She was extremely knowledgeable. I could tell she was not new to selling Mercedes because even the most detailed questions about the inner workings of the car were explained accurately. Her manager Nicholas Saban was very up front and offered an excellent deal. The problem was only that they had a limited number of vehicles they could access which fit my requirements., They just didn't have my preferred color combo with the options I wanted, even at other Mercedes dealerships.. If they had those combinations I would have bought from them....but I wound up with the Audi. When my other car comes up for lease I'll give them another try. I really am looking forward to seeing their new facility in Irondale, it is much closer to my house as well. More

Good experience. Good dealership, with nice employees. Samira Magarov was very knowledge, professional and a pleasure to work with. Our experience was very good - five Good dealership, with nice employees. Samira Magarov was very knowledge, professional and a pleasure to work with. Our experience was very good - five stars. Would recommend. More

Kim is a very warm, knowledgable and helpful lady. She was a good listener, she was sincere and did her best to helped us to extend the warranty on our Mercedes-Benz of 2015 She was a good listener, she was sincere and did her best to helped us to extend the warranty on our Mercedes-Benz of 2015 More

Great Experience! We had a wonderful experience with Kurt Long. Really great guy would recommend anyone to him. He was so helpful and patient. He never rushed us and p We had a wonderful experience with Kurt Long. Really great guy would recommend anyone to him. He was so helpful and patient. He never rushed us and provided us with everything we needed to make our decision. More

Excellent Working with this dealership was surprisingly easy and the experience pleasant. I commend my salesperson Samira for her knowledge of the vehicle and w Working with this dealership was surprisingly easy and the experience pleasant. I commend my salesperson Samira for her knowledge of the vehicle and willingness to work toward finding the car I wanted. More