Mercedes-Benz of Beverly Hills

Disspoitment and complete waste of my time I towed my car there after an accident. They quoted me on prices that kept drastically changing. For 2 straight days I had to deal with them while my I towed my car there after an accident. They quoted me on prices that kept drastically changing. For 2 straight days I had to deal with them while my car sat there with nothing done. They wouldn’t give me a loaner or A RENTAL. Simply because the girls at service were incapable of reading insurance paper work properly. When I asked for a manager they introduced me to a girl that had no idea what she was doing as well, so I knew she wasn’t an actual manager. On the 3rd day of dealing with this nonesense I decided to tow my car to MB Encino and told them to put my car back together the way it was. When I came to pick it up they tried to charge me for an alignment that wasn’t done, I asked for the manager again.. and finally met the REAL one. I explained what has been going on and what kind of effort I had to put into something so ridiculous. She apologized and said she didn’t know my car has been here for 2 days. Stated that she will take care of it and get me a loaner. At that point I was through and not interested in giving them any money! Towed my car to the other dealership and couldn’t believe how easy it was to actually get things done. More

Buyer beware Secure the cost before bringing car in for maintenance, decide what you really need and watch out for up selling Had has been responsive to probl Secure the cost before bringing car in for maintenance, decide what you really need and watch out for up selling Had has been responsive to problems, needs.and customer relations More

Services Service rep was very knowledgeable, thorough and caring. The timing of the service was spot on and everything completed to my satisfaction. It made Service rep was very knowledgeable, thorough and caring. The timing of the service was spot on and everything completed to my satisfaction. It made me feel good that he knew me and couple things about me....makes a person feel like they are more than a numbet. More

Great service Good place to bring Mercedes for service. Helpful and friendly. They offer loaner vehicles which help when you need to get things done. Highly recomme Good place to bring Mercedes for service. Helpful and friendly. They offer loaner vehicles which help when you need to get things done. Highly recommend. More

Repairs Terry already provides great service! Love visiting him and catching up while my car is fixed. Excellent service! Thank you! I’m on my 3rd leased vehi Terry already provides great service! Love visiting him and catching up while my car is fixed. Excellent service! Thank you! I’m on my 3rd leased vehicle and I wouldn’t go anywhere to lease or service my cars. They always go way above and beyond to accommodate the customer. More

Great service, but super crowded Well mannered staff. Courtesy service. Only down side is super busy so time consuming. Other than that, great location and friendliness from all the s Well mannered staff. Courtesy service. Only down side is super busy so time consuming. Other than that, great location and friendliness from all the staff. More

Friendly and helpful Nice reception and excellent customer service manager, Carlos. I felt my car was well taken care of in his hands. The maintenance area was clean . Nice reception and excellent customer service manager, Carlos. I felt my car was well taken care of in his hands. The maintenance area was clean . More

Sprinter Dealer was helpful and very friendly . Communication was good. They did not find anything wrong with the Sprinter even though there was an engine ligh Dealer was helpful and very friendly . Communication was good. They did not find anything wrong with the Sprinter even though there was an engine light on but that was a MB glitch More

Amazing and easy Larry Anish is the best at Mercedes in Beverly Hills. Makes it an easy process and always give you the best deal out there! This is now our second ca Larry Anish is the best at Mercedes in Beverly Hills. Makes it an easy process and always give you the best deal out there! This is now our second car we got from him and have sent multiple friends who are just as happy! More

Richard was very helpful and knowledgeable Richard took care of both my husband and I when we had to bring our cars in for service. He made sure to keep us updated with the status of our cars. Richard took care of both my husband and I when we had to bring our cars in for service. He made sure to keep us updated with the status of our cars. We are very pleased with the service he provided. More