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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
599 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 599 reviews

December 29, 2023

My service advisor, Jackeline Flamenco, is a true professional. She answered all my questions and kept in touch. More

by cecilepickford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackeline Flamenco
Jan 03, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Jackeline provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 24, 2023

Excellent dealership with exceptional customer service. I will never take my car anywhere else! Lauren is the best service advisor I’ve ever had. More

by mojimaleki14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Baumann
Dec 30, 2023 -

Mercedes-Benz of Beverly Hills responded

It's wonderful to hear about your excellent experience at Mercedes-Benz of Beverly Hills and the exceptional customer service you received! Having a standout service advisor like Lauren can truly make a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 21, 2023

Michael Reyes is the Best, assistant manager and advisor at Beverly Hills Mercedes Service Department!!! More

by galshuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Dec 22, 2023 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Michael provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Corey Butler is amazing. It’s the holiday season and I need my Benz to not only look good but also, to carry food, gifts, shopping bags and everything else in between. How el More

by Leila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Dec 22, 2023 -

Mercedes-Benz of Beverly Hills responded

Corey is an absolute rockstar at ensuring your Benz is not just running smoothly but also looking its best during this holiday season! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Great service ! Compassionate and professional . Work was done on time and updates were provided . Great experience More

by daliafrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Dec 21, 2023 -

Mercedes-Benz of Beverly Hills responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

My service advisor is Mark Oliver. I’ve been with him a couple years now. I trust Mark with my vehicles. Great communicator. More

by jennifercardenas.np
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Oliver
Dec 20, 2023 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Mark provided trustworthy assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Once again the people at Mercedes of Beverly Hills surpassed my expectations. They were able to locate the car of my dreams with the exact color combination. Their customer service is amazing and they More

by Leaseguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aria and Helen
Dec 15, 2023 -

Mercedes-Benz of Beverly Hills responded

That's fantastic to hear! Finding the exact car you've been dreaming of, especially with the perfect color combination, is an incredible experience. It's even better when the dealership's customer service exceeds your expectations. Enjoy your dream car from Mercedes-Benz of Beverly Hills!

December 14, 2023

Everyone is pleasant very helpful. I’m a woman and they treated me with respect and answered my most simple questions More

by Kathyterzian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Oliver
Dec 15, 2023 -

Mercedes-Benz of Beverly Hills responded

It's wonderful to hear that you had a positive experience and were treated respectfully. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Could hardly ever get in contact with my service representative. Took 3 weeks to repair the car. 0 communication pretty much throughout everything. But there was a free shuttle! So that's sick! More

by cargillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jan 10, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience it may have caused. I would like an opportunity to address your concerns and to earn your business, please contact me at ctetiva@BHBenz.com. I look forward to speaking with you. Carl Tetiva, Service Director

December 10, 2023

My service adviser, Corey Butler was very thorough, courteous and attentive to me & my questions. The service was Great, even though it’s very busy there at MHMBenz the staff were all nice More

by teresadarlingmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Dec 13, 2023 -

Mercedes-Benz of Beverly Hills responded

It's wonderful to hear about your positive experience with Corey as your service advisor at Mercedes-Benz of Beverly Hills! A thorough, courteous, and attentive service advisor can certainly make a difference. It's great that despite being busy, the staff remained nice and provided great service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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