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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
599 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 599 reviews

January 26, 2024

Assistant Service Manager Michael Reyes is the man! ! Takes care of you like a family member, very respectful, understanding, welcomes you like family and never disappoints. Clearly he loves his job an More

by Hussein Ferdous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Jan 31, 2024 -

Mercedes-Benz of Beverly Hills responded

We're delighted to hear that Michael, the Assistant Service Manager, provided you with such excellent care and made you feel like family. It's wonderful to know that he goes the extra mile to ensure customer satisfaction. We appreciate your positive comments!

January 26, 2024

Gud service, service manager Micheal is helpful when I lost my key and it needs to be reprogrammed More

by hstbaba3310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Reeves and parts dept
Jan 30, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Michael provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 26, 2024

Marina is the best service advisor. She helped me with my car and everything was smooth. More

by Raymahloji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina
Jan 30, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Marina provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

Service with a smile that you can definitely depend on. On time and smooth going. More

by michele.atias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Jan 26, 2024 -

Mercedes-Benz of Beverly Hills responded

We're pleased to hear that you received service with a smile that you can depend on and that it was on time and smooth going. We appreciate your positive review and look forward to continuing to provide great service. Safe travels!

January 23, 2024

James at Beverly hills Mercedes-Benz repair center was truly a marvel to work with. He made me feel that I was completely taking care of . The Best ! possibly with quick and accurate service and a great p More

by raquelrischard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jan 25, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 21, 2024

call Los Angeles mercedes got a lady with attitude and no idea or care, so I called Mercedes of Beverly Hills and got “Service, care, and a great conversation “ with Andy @ service booking immediately …with More

by HappyMercHappyWife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy - Mark
Jan 26, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for sharing your experience! We're glad to hear that you had a positive interaction with Mercedes of Beverly Hills and Andy at the service booking. It's great that they provided excellent service and care, along with a resolution for your needs. We appreciate your choice in service, and we're here to help. Safe travels!

January 21, 2024

Clifford is my go to guy at Mercedes. Professional, Personable. Quick. A man of his word! Busy because he is so good! Thank you for going above and beyond and always being helpful! More

by Richard B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Louissaint
Jan 26, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for the wonderful feedback! We're delighted to hear that Clifford has been your go-to guy at Mercedes, providing professional and personable service. We appreciate your kind words and look forward to continuing to exceed your expectations. Safe travels!

January 20, 2024

When I viewed the car the interior was filthy. I was told it would be cleaned. I waited several hours after purchase and it was just was only washed. Inside was still dirty. Then while driving hom More

by KatHz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can’t remember
Mar 27, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for bringing this to my attention. I apologize that your vehicle was not cleaned properly. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mark Barsoomian General Sales Manager barsoomian@bhbenz.com

January 19, 2024

Corey Butler was great to work with. So professional. So pleasant. Very caring. A pleasure. More

by rhondafriedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Jan 23, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Corey provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 19, 2024

Over all I am happy with Michael however it did take so long for them to start fixing my car due to Mercedes Benz USA responding so late to what they need to fix on my car More

by Nima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 23, 2024 -

Mercedes-Benz of Beverly Hills responded

We appreciate your feedback, and we're glad to hear that you're happy with Michael. We understand that delays can be frustrating, especially when waiting for responses from the manufacturer. We value your satisfaction and are here to assist you. Thank you for choosing us for your automotive needs!

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