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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
598 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 598 reviews

March 30, 2024

Very well organized and efficiently run. Constant communication via text is awesome. Andreas is fantastic More

by Kjk1383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Apr 02, 2024 -

Mercedes-Benz of Beverly Hills responded

We're thrilled to hear that you find our dealership to be very well organized and efficiently run, with constant communication via text being awesome. It's great to know that Andreas has provided you with fantastic service. We're here to ensure your continued satisfaction with our services.

March 29, 2024

There are too many potholes in Los Angeles, which means I visit the service center far too often. But JACKIE FLAMENCO is absolutely wonderful – she works so hard to get my car fixed in a timely fashion with More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Flamenco
Apr 04, 2024 -

Mercedes-Benz of Beverly Hills responded

We're thrilled to hear such positive feedback about Jackie at our service center! Thank you for recognizing her hard work and dedication to ensuring your car is fixed promptly and with minimal disruptions. Jackie is a valued member of our team, and we're proud to have her providing excellent service to our customers.

March 28, 2024

Ii received excellent service I appreciate time the service advisor spent with me He explained why the recall was not sent to me I needed a smog check to pass an it was taken care of More

by larrycrane6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casanova
Apr 03, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for bringing this to my attention. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Parts and Service Director ctetiva@BHBenz.com

March 27, 2024

I was looking for a used car for my mother and they totally hit it out of the park! Working with Alex was a delightful and easy experience. He quickly gave me all the information I needed and looked af More

by SA13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex and Misha
Apr 03, 2024 -

Mercedes-Benz of Beverly Hills responded

That's wonderful to hear! We're delighted that Alex and Misha provided you with such a positive car-buying experience at our dealership. We appreciate your feedback and your business!

March 26, 2024

The personal I dealt with was more than cooperative. They helped me in a very bad state.and got I the problem solved very fast. More

by Morton scolnick
Recommend Dealer
Yes
Employees Worked With
Lauren Baumann
Apr 03, 2024 -

Mercedes-Benz of Beverly Hills responded

It's great to hear that the staff you dealt with was very cooperative and efficient in resolving your issue quickly, especially during a challenging situation. Providing excellent assistance and support to our customers is always our priority. Thank you for sharing your positive experience!

March 24, 2024

The promptness and the quality of work is much appreciated together with meticulous attention to customer needs. Thank you all. More

by Mark Chenian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Baumann
Mar 29, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your kind words! We're glad to hear that you appreciated our promptness, quality of work, and attention to your needs. If you have any further feedback or if there's anything else we can assist you with, please let us know.

March 21, 2024

Great service & team, especially Lauren - Service Advisor who I found very knowledgeable & professional. I enjoyed using the facility and will certainly be back. More

by Hassaan aAbdoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Mar 22, 2024 -

Mercedes-Benz of Beverly Hills responded

That's fantastic to hear! We're thrilled that you had a great experience with our service team, especially with Lauren as your Service Advisor. We're glad that you found her knowledgeable and professional. Thank you for using our facility, and we look forward to welcoming you back in the future. We appreciate your feedback and look forward to serving you again!

March 21, 2024

This is the second time I’ve brought my car to get the turn signal light. Told them it was defected since we bought it. Today, I had to pay $320 because they said I damaged it. Went to pick it up and stil More

by Jose
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan, service advisor, (useless) and now Cristian (no clue about what’s going on) also service advisor
Mar 28, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Parts and Service Director ctetiva@BHBenz.com

March 16, 2024

Honestly it is the best experience with any car service i have ever had - its what made me want another mercedes christian and the team always so nocd More

by Areekhodai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Mar 20, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 14, 2024

Always a Great service by my advisor Silvia Avalos! Thank you for making sure everything was on top! More

by LaVitaBella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silvia Avalos
Mar 16, 2024 -

Mercedes-Benz of Beverly Hills responded

That's fantastic to hear! We're glad that Silvia consistently provides you with great service and ensures that everything is on top. We're here to help and ensure your continued satisfaction with our services.

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