Mercedes-Benz of Beverly Hills

They are gracious Repair vehicle perfectly Always nice to go to this dealership Plus the coffee is righteous nice to go to this dealership Plus the coffee is righteous More

MELANIE MENDEZ FAKE ASF FAKE EVERYTHING ON HER DOESNT KNOW HOW TOO NEGOTIATE FAKE BBL FAKE LIPS SHES PUFFED UP TOO GET THE SALES LOL KNOW HOW TOO NEGOTIATE FAKE BBL FAKE LIPS SHES PUFFED UP TOO GET THE SALES LOL More

I purchased an E350 (2022) on 12/31/2023 from MBBH. Registration and license plate never arrived so I contacted my salesman, Mark xxxxx on 03/22/2024. I explained that $671 was paid as part of the sal Registration and license plate never arrived so I contacted my salesman, Mark xxxxx on 03/22/2024. I explained that $671 was paid as part of the sale for registration and title transfer. Under CA laws, MBBH must transfer title within 15 days. That never happened. I checked with the DMV, and there is no record of a title transfer. I called Mark, and Mark was to check with his internal colleague, Brenda. I left numerous calls for both Mark and Brenda but neither ever returned my calls. This is clearly a breach of contract for failing to transfer title. I also emailed Ridgley (internet sales), who was very eager for a sale initially, but when I emailed for inquiries, there was never a courtesy reply. I am very disappointed with the level of service, or lack of, from a reputable dealer. I understand mistakes do happen. However, MBBH failed to reach out to rectify a contractual issue. More

I expect more from this dealership! The service dept really needs to do a better job of taking customer calls! I was transferred several times, put on hold and disconnected multiple tim The service dept really needs to do a better job of taking customer calls! I was transferred several times, put on hold and disconnected multiple times trying to get to my service advisor and then had my calls picked up and seemingly purposely disconnected twice!! Sylvia, my service advisor, was great, but getting to her via phone was not! This dealership charges premium/above avg prices for service, but as a customer, I often receive sub par service….Unacceptable!! More

Everything went smooth and in timely matter. Ari made it easy and i drove away in a beautiful new Mercedes . Thanks Ari made it easy and i drove away in a beautiful new Mercedes . Thanks More

Scheduling was easy and communication is smooth too. Good service and very friendly advisor. Thanks Alvaro! Good service and very friendly advisor. Thanks Alvaro! More

The Beverly Hills Mercedes service department never disappoints. It was easy to get an appointment. I was checked in promptly and I got my car sooner than the time I was told I would get it. Andreas my disappoints. It was easy to get an appointment. I was checked in promptly and I got my car sooner than the time I was told I would get it. Andreas my service advisor, was friendly, courteous and listened to all my needs. The rest of the staff including Lua from the reception to all the people working on the floor, were friendly, professional and took pride in their work. Thank you again Mercedes of Beverly Hills service department! More

The service was fast and friendly. Since the welcome to the end. My advisor Jacky is amazing!!! Since the welcome to the end. My advisor Jacky is amazing!!! More

The whole purchase experience was smooth from beginning to end. Tina was great, stayed in top of things and kept me updated. Everything went as good as could have been expected! Drove down from Fresno to to end. Tina was great, stayed in top of things and kept me updated. Everything went as good as could have been expected! Drove down from Fresno to buy my first MB and am very satisfied with the experience. More

Amir was fantastic and treated me like a king. Best experience buying a new car in quite some time. Best experience buying a new car in quite some time. More