Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Beverly Hills
Beverly Hills, CA
1,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,001 reviews
February 24, 2026
Dear Mercedes Leadership Team, I am writing in response to your request for feedback regarding our recent service experience. Given the severity and repetition of the issues we encountered, this m response to your request for feedback regarding our recent service experience. Given the severity and repetition of the issues we encountered, this message is intended for review by senior management. Our vehicle was in your possession for 27 days for what should have been routine service — a recall repair, oil change, and 40,000-mile service. This was the second time we brought the vehicle in for the same recall-related matter, as the first experience was so poorly handled that we elected to retrieve the car before resolution due to lack of communication and confidence in the process. Unfortunately, the second experience was equally unacceptable. Throughout the 27 days, communication from the assigned service representatives was inconsistent, reactive rather than proactive, and often entirely absent. We were not provided with: Clear explanations of the status of the vehicle Timelines for completion Transparent updates when delays occurred A consistent point of contact who appeared informed about our case At no point did we feel that anyone was managing our vehicle with urgency, accountability, or respect for our time. We frequently had to initiate outreach ourselves, and even then, responses lacked substantive information. A 27-day service period — without structured communication — is not aligned with the standards one expects from the Mercedes-Benz brand. Beyond the inconvenience, this created significant disruption to our daily responsibilities and eroded trust in your service department. What is most concerning is that this reflects a pattern. After the first failed service experience, we returned with the expectation that corrective action had been taken. Instead, the same breakdown in communication and ownership occurred again. We are requesting: A formal explanation for the 27-day delay. Clarification on why proactive communication standards were not met. Confirmation of what corrective measures are being implemented to prevent this from happening to other customers. We chose Mercedes-Benz because of its reputation for excellence — not only in engineering but in customer care. This experience has fallen far short of that standard. We look forward to a direct response from senior leadership regarding how this situation will be addressed. Sincerely, Wade Davis WadeD@netflix.com More
by wade
Employees Worked With
Lauren
February 20, 2026
The service department of M B of Beverly Hills is top notch ! Very efficient straight forward high level professionals clean interior bay’s upon arrival typical wait time less than 15 mins to be helped a notch ! Very efficient straight forward high level professionals clean interior bay’s upon arrival typical wait time less than 15 mins to be helped and on your way. Alvaro is a grounded high level top notch advisor insightful very knowledgeable friendly and professionalism personified. Rather a simply in and out scenario or required loaner with mechanical issues more complex Alvaro provides timely answers best outcome practices and solutions that make sense. Greatly appreciated and highly recommended! More
by beanz750
Employees Worked With
Alvaro
February 19, 2026
Mercedes-Benz of Beverly Hills is one of the best in-service that I’ve ever been to. Alvaro has always been helpful, friendly, and able to provide extraordinary service. in-service that I’ve ever been to. Alvaro has always been helpful, friendly, and able to provide extraordinary service. More
by Shanenickx2
Employees Worked With
Alvaro
February 19, 2026
Corey Butler, was prompt, very responsive, and extremely courteous. I have been a client since Bev hills Mercedes opened and he rates with the very best of the service writers. Keep up the good work!! I lo courteous. I have been a client since Bev hills Mercedes opened and he rates with the very best of the service writers. Keep up the good work!! I love my car. More
by Fastgina
Employees Worked With
NA
February 18, 2026
This dealership does not answer their phones or respond to emails. My car was serviced for over a week and at no point were they able to give me an estimate as to when my car would be ready. They also did to emails. My car was serviced for over a week and at no point were they able to give me an estimate as to when my car would be ready. They also did not complete all the repairs they said they would. I would recommend taking your car anywhere else. More
by MD
Employees Worked With
Timothy Hernandez
