Mercedes-Benz of Beverly Hills

After my car was repaired at another shop following an accident, I started seeing several warning messages about malfunctions on the screen. I brought my car to the Mercedes Benz Beverly Hills Service Cen accident, I started seeing several warning messages about malfunctions on the screen. I brought my car to the Mercedes Benz Beverly Hills Service Center to address the issue. They kept it for a few days, and the advisor, Harry Atalaryan, informed me that they had run all tests, resolved some of the issues, and identified that the auxiliary battery needed to be replaced—for a cost of $500. However, the warning message about the malfunction was still appearing. I declined the battery replacement because it didn’t make sense to me that the accident, which caused body damage, would also affect the battery, which is located far from the damaged area. Additionally, the same repair costs half as much at other shops. When I picked up the car, all the same warning messages about the battery malfunction and blind spot assist being inoperative were still present on the screen. This clearly indicates the issue is likely related to the sensors, connections, or even the computer system itself—not the battery. I’ve been trying to reach the advisor today, but my attempts have been unsuccessful as he appears to be ignoring my messages. I’m extremely disappointed with this experience and urge someone to take action to resolve this matter properly. More

The dealership exhibits a lack of punctuality regarding the return of my vehicle. They consistently fail to provide a courtesy vehicle and resort to charging me for repairs that are not covered by my warra the return of my vehicle. They consistently fail to provide a courtesy vehicle and resort to charging me for repairs that are not covered by my warranty. Notably, my engine light illuminated once more after I left the dealership, rendering me unable to complete my immediate tasks. Consequently, I will be forced to return to the dealership to address the issue, which will probably require additional days without a courtesy vehicle. More

The service at this location is exceptional every time without fail. Service advisor A. Kroner exemplifies professionalism and expertise, embodying the highest standards of client care. Truly, a prince am without fail. Service advisor A. Kroner exemplifies professionalism and expertise, embodying the highest standards of client care. Truly, a prince among men. Highly recommended if you live in the area. More

The staff and service were amazing. I will be back and recommend my friends. Thank you. I will be back and recommend my friends. Thank you. More

I came in with my engine light on- and got immediate assistance on a Saturday from Lauren Baumann who took care of everything on the spot. Was able to get me a rental car to use until my car repairs wer assistance on a Saturday from Lauren Baumann who took care of everything on the spot. Was able to get me a rental car to use until my car repairs were completed. Everything done in 3 days. More

My service advisor Mark Oliver is very good and I am very happy with him happy with him More

Terry is great. He keeps me informed of what’s happening with my car. It’s easy to make appointments with him. He makes the process as smooth as possible! He keeps me informed of what’s happening with my car. It’s easy to make appointments with him. He makes the process as smooth as possible! More

This is by far my favorite Mercedes dealership in the Los Angeles county. Great customer service from calling in, all the way to actually bringing my car into the service area. Over only had Jackie as my ser Angeles county. Great customer service from calling in, all the way to actually bringing my car into the service area. Over only had Jackie as my service advisor. But she's taken care of me both times. Great overall service. Only coming back to this dealership. More

Accommodating to schedule. Lauren was kind and helpful, highly recommended. Would return for future appointments. Lauren was kind and helpful, highly recommended. Would return for future appointments. More