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Mercedes-Benz of Bend
Bend, OR
7 Reviews
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Showing 7 reviews
August 17, 2023
These guys are great. Nicole in Service single handedly brought me back by being professional kind respectful and helpful and knowledgeable. I hated this old dealer and qu Nicole in Service single handedly brought me back by being professional kind respectful and helpful and knowledgeable. I hated this old dealer and quit going there after buying 2 cars and getting service there but the old sales dept gouged and I didn’t trust the service department. It seems they have new owners and new employees. After speaking with Nicole who has only been there 2 years I felt confident again that I would be treated well and my car well cared for. I took it for an over due service and they have turned me back to using them again. I am so thankful because having a local dealer is so much easier and freeing. Thank you Nicole the dealership owes you a bonus and I hope they keep you. More
by Dlight
Employees Worked With
Nicole
April 15, 2021
Absolutely nonprofessional, horrible service!This is my Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appo Absolutely nonprofessional, horrible service! This is my second experience with Mercedes- Benz of Bend and it is horrible again ... I made an appointing for a seasonal tires change at month ago (I chose available time and day) I had an appointment for 9.30 AM on April 15, 2021. I brought my car according to my appointment time. The Mercedes- Benz of Bend staff told me that tires on my car will be changed within a maximum of 2 hours. I took a taxi and drove at home. After 3 hours I came by taxi again and asked if I could pick up off my car? But they told me what they don't have time for my car and not even going to start working with my car yet. I should arrive a few hours later, but they don't know what time and I should wait until evening! Question: - Why to promise to start work at 9.30 AM and nobody know at what real time they can start and finish work? In November 2020, I had a service at Mercedes- Benz of Bend too. After work was done, they print for me record with history of my car - when I looked at it carefully, I saw completely fake mileage for my car (the mileage of my car was increased by more than 5K miles!) Nobody apologized for poor quality work. And now spring 2021 - again this horrible and nonprofessional work! Highly not recommend this "company", you will only waste your time and money! Be very careful and check all records from them - an unpleasant surprise may await you. More
by Victor55
Employees Worked With
i don't know
December 07, 2019
Poor customer service Do not purchase a certified vehicle from this dealership. They do not stand behind this warranty. I took my vehicle to another Mercedes dealership for Do not purchase a certified vehicle from this dealership. They do not stand behind this warranty. I took my vehicle to another Mercedes dealership for service, They found issues with the vehicles suspension. I contacted Bend Mercedes service mgr. after several tries, they do not return calls, finally talked with the service mgr. He made excuse after excuse about the issue, and would not stand behind the warranty. I have real concerns that this vehicle ever went through a certification process at Mercedes of Bend. BUYER BEWARE They also will not send me any certification papers on the vehicle, I think that tells the story in itself. More
by Baxter
Employees Worked With
Service Mgr. Mike
January 30, 2018
Smooth, Professional Operation I had been looking for a 5 Series BMW for quite some time. I required certain options. It was a perfect fit, as far as the car was concerned. Con I had been looking for a 5 Series BMW for quite some time. I required certain options. It was a perfect fit, as far as the car was concerned. Contacted the dealer and came in for my appointment the following day. The staff was very professional, courteous, polite and were not high pressure in any way whatsoever. The entire process took minimal time (I was already financed through my Credit Union) and before I knew it, I was out the door with a super low mile car with the options and colors I wanted. For the life of me, I can't remember the sales lady name that helped me, but she was awesome. More
by Camtscott
Employees Worked With
Lady
May 25, 2017
purchase Nice cars. High price. Fair trade in values but not great. Service dedepartment is good. You get free car washes for life of ownership. Nice people. Nice cars. High price. Fair trade in values but not great. Service dedepartment is good. You get free car washes for life of ownership. Nice people. More
by Dog
Employees Worked With
Jennifer
July 15, 2012
We were very pleased to work with Terry purchasing our car. He was very professional and knowledgeable about the product. Terry followed up on the purchase and made sure that we were happy with the car car. He was very professional and knowledgeable about the product. Terry followed up on the purchase and made sure that we were happy with the car and the dealership. I have also been very satisfied with the service department when regular service has been needed. More
by Linda Oliveira
Employees Worked With
Terry Barham
