Mercedes-Benz of Bellevue - Service Center

Horrible. Stay away I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises. More

Second chance disappoints This is the second time I went in for service, and I do not plan to go back. Check in was OK, in the sense that they didn’t lose my appointment (like This is the second time I went in for service, and I do not plan to go back. Check in was OK, in the sense that they didn’t lose my appointment (like the other gentleman that was trying to check in). My advisor acted as if he could care less and never called throughout the day to give me an update. Picked up my car the next day and the “overdue for service” light was on when I got home. Not to mention that I couldn’t get my advisor’s attention when I came in. Radically different than the excellent service I got when I bought my car in Dallas. I am a Seattle girl, but this place pales in comparison when it comes to customer service. Really sad. More

A Job Well Done! I recently had my R350 BlueTEC in for service and Rafael did a great job explaining what the car did and didn't need. They serviced the car and calle I recently had my R350 BlueTEC in for service and Rafael did a great job explaining what the car did and didn't need. They serviced the car and called me before they made any additional repairs. They finished the car in a timely manner and called or sent a text to inform me of the progress throughout the day. When I picked up my car, Rafael went through the repair order, explained everything that was completed and what I might consider repairing on my next visit. The car was cleaned inside and out and I left a happy customer. Fast, fair and friendly service. What more can you ask for! More

Avoid this dealer if you want any service on your MB. Avoid this dealer if you want any service on your MB. Horrible knowledge, great on coming up with all sorts of excuses to justify their errors. Avoid this dealer if you want any service on your MB. Horrible knowledge, great on coming up with all sorts of excuses to justify their errors. More

Barrier is a high priced flashy place to have your car worked on. But if you don't mind paying for it, it is generally a great place to do business. I have had my car serviced there a number of times an worked on. But if you don't mind paying for it, it is generally a great place to do business. I have had my car serviced there a number of times and have had some mixed results but overall good experiences. There are a lot of perks like good coffee, shuttle service (they love taking you to Bell Square), umbrellas when it rains, etc. The only bad things I have to say is that sometimes the reps can be a little snobby (but 98% of the time they are incredibly nice and professional) and the service isn't always perfect. One time that I had my car serviced there they suggested that I get new brake pads, I said okay and they installed new pads. The next day my "service brakes immediately" light went off so I called Barrier. Obviously I was a bit upset but they took care of it immediately, for free and even did some extra work for free that they had quoted me would cost $350. Service techs make mistakes but atleast Barrier went above and beyond to fix it. My best experience there was when I had a head light go out. I pulled into the covered service area and the service guy ran off as he saw me coming. I was getting upset that he took off as I pulled in, but then he came running back with a light bulb in hand. He asked me to pop the hood, I did and he swapped the bulbs. I pulled out my wallet and asked him what I owed and he said "Free of charge sir. Have a nice day". He had made my day nice. I certainly don't expect to have the little things taken care of for free regularly but it really made me happy that I do business with them. I'm only 26 years old and respect isn't always easy to come by. I can't vouch for every person that works there but I can say that almost everyone I have dealt with was determined to provide good customer service. And about the shuttle, they have taken me to numerous places around Bellevue and either I call them for a ride when I want or they call me when my car is ready, my choice. More

Today I just walked away from this dealer for good! I feel so relieved that I decide to buy a different car next time. I'm going back to BMW which I always loved. 4 years ago, when I decided to updat feel so relieved that I decide to buy a different car next time. I'm going back to BMW which I always loved. 4 years ago, when I decided to update my BMW 5 series, I thought it might be fun to try Mercedes. The first place I tried is Barrier Motors in Bellevue. Needless to say, I was very disappointed due to the snobbish sales people. They were not friendly, and very aloof on our request for service. Disappointed, I shopped at Phil Smart in Seattle, which gave me a totally different experience! I was really impressed with the level of service that comes with the purchase. However, since I live in Bellevue, I didn't want to have my car serviced in Seattle, and so I went to Barrier Motors for service. They accepted me, and I had a good luck working with a guy who is really nice. Unfortunately, that guy left the company not long ago, and since then, my experience has not been very pleasant. Today I finally got fed up, and cancelled my reservation right in front of the service rep due to the rude attitude and bad experience. I told them they had just lost a customer forever. Good luck! Mike More

I own a 2003 SL500 and could not raise the top late yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Cal yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Called roadside assistance and they called Mercedes Benz of Bellevue and their service manager strickly forbade his technician from taking the call.Isn't that GREAT customer service. They then called Phil Smart and they said that they had no problem taking the call and their technician Rick tried to help but to no avail. Barrier must have a problem taking calls if they are not located on the Eastside. I will never ever go to them for service or buy car from them. They are the rudest dealer that I have ever dealt with and at this level of automobile I expect to be treated with some courtesy. More

June, 2003: Bought a used 1999 C230. Working with Sales was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Ha was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Had nightmare experience with detailing department. For starters, they lost my car! Detail shop did terrible repaint work. All was fixed to my satisfaction eventually.<br><br>November, 2003: Had car in for tire rotation and balancing. $90+!! Shuttle service was provided which was helpful.<br><br>June-December, 2003: Have taken my car there several times for washing. This process seems to work well and in a timely manner.<br><br>December 26, 2003: Took my car in for some minor repair/adjustments. Working with Hank Boone was how I have always thought customer service should be - EXCELLENT! More