Mercedes-Benz of Bellevue - Service Center

Hard to get appointment but all good after that. Jacob was great. Getting appointment was like talking to software people in India. Has to get better. was great. Getting appointment was like talking to software people in India. Has to get better. More

Service was quicker than expected on the same day. Courtney did an excellent job. Always a pleasure speaking with Jerome. The loner vehicle was not what I used to receive when working with Merced Courtney did an excellent job. Always a pleasure speaking with Jerome. The loner vehicle was not what I used to receive when working with Mercedes. Windshield was dirty, smelled of smoke. Would have preferred to drive a Mercedes vehicle. More

Service representative was attentive and seemed interested in what was best for me. Service was done quicker than anticipated. All my needs were met. Thank you. interested in what was best for me. Service was done quicker than anticipated. All my needs were met. Thank you. More

It is a nice experience with service, very professional and personable staff. Ryan is a nice service advisor. I would recommend him to my friends. and personable staff. Ryan is a nice service advisor. I would recommend him to my friends. More

1. Lack of response when calling - left my car at 7am, was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service per was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service person, has to go thru sales department to reach the right person. Left multiple messages. Finally picked up call at 6pm. 2. Did not fix issues! Paid for the summer road trip, aircon fluid change etc, totaling $800+. Air conditioning still not cold, and the main issue I brought the car in for (engine revving 3-4K while going down small hill) was still not fixed. I was told “this is just how it is and lots of cars have it”. Then why did you charge 1hr labor for software update? Extremely disappointed. I won’t return for next service. More

This dealership was not my go place but It has improved since I been working with Jason Lawler and he is main reason I go to Bellevue Mercedes since I been working with Jason Lawler and he is main reason I go to Bellevue Mercedes More

Service of Chris & Jesus Friendly, understandingHad an Service of Chris & Jesus Friendly, understanding Had an appt on Wed but they were over booked. Had to come back on Fri & get loaner. My husband was n Service of Chris & Jesus Friendly, understanding Had an appt on Wed but they were over booked. Had to come back on Fri & get loaner. My husband was not happy to get a Hyndai for loaner prefered Mercedes. More

As always Jesùs made my service appointment seamless. My service was completed ahead of schedule and I was kept informed throughout the process. Better yet he let me know what to expect for the next service service was completed ahead of schedule and I was kept informed throughout the process. Better yet he let me know what to expect for the next service appointment and an estimate of how much longer I have for my tires. More

Jesus was great. The reason I would not recommend this service center is because they charge the highest price, but don't give the highest service. I know I can get service somewhere else cheaper, but I service center is because they charge the highest price, but don't give the highest service. I know I can get service somewhere else cheaper, but I thought the loaner they give, the vacuum and car wash is nice to get. However, I did not get the vacuum and car wash. I had pine needles from the trees next to my house in the car, and they were still there after the service. My car was not dirty per se, but the watermark was still on the windshield from the wiper blades, so it was not obvious it was not washed. More

Good Mercedes Benz service is first class. Jesus Guerrero is an excellent service advisor. I would recommend him to anyone. Prices for service are very high. Guerrero is an excellent service advisor. I would recommend him to anyone. Prices for service are very high. More