Mercedes-Benz of Bellevue - Service Center

Jacob of Service Department has been helpful and patient in explaining the possible causes of our car problem and the expectation for that day in terms of loaner car availability and time frame. in explaining the possible causes of our car problem and the expectation for that day in terms of loaner car availability and time frame. More

Jesus and the rest of the team took great care of me. The team updated their progress, the car was clean and waiting when I arrived. Really appreciated the nice loaner since the car was in the shop for a few team updated their progress, the car was clean and waiting when I arrived. Really appreciated the nice loaner since the car was in the shop for a few days. More

Had annual service and also replaced tires. Unfortunately, I feel everything could be wrong went wrong. A few examples: * Stopped providing loaner car for short services. * Appointment reserv Unfortunately, I feel everything could be wrong went wrong. A few examples: * Stopped providing loaner car for short services. * Appointment reservation told me it was 1-2 hour quick service, but actually it was a big one and took 1+ day. * Could not get direct phone number from my service provider, although I asked him twice. * Charged me for loaner car by mistake * Did not properly pumped air after tire replacement. * Did not give me alignment result, while actually it had issues * … Not recommending this dealership to anyone! Besides, I gave a negative review on google map, then received a response immediately inviting me to call a number. Again, everything could go wrong went wrong: * It was the regular number without any selection for complaints * I talked to a sales person and he tried to connect me to service manager. I was told that the manager should call me soon. Never happened! More

I always take my car to the Bellvue dealership after driving 3 hours because they always accommodated my car needs and have done excellent work. My service advisor Sarah has always been informative and driving 3 hours because they always accommodated my car needs and have done excellent work. My service advisor Sarah has always been informative and helpful. More

The service specialist made the service in time at quality without an appointment since my tire was flat by an accident. The key was missing till?the next day because the towing company handed the key quality without an appointment since my tire was flat by an accident. The key was missing till?the next day because the towing company handed the key to someone by mistake. Givanni made the replacement done on time anyway. More

I am very disappointed. I had to wait almost an hour for a loaner, then the loaner was a Ford EcoScoot - which is one of the smallest cars they make. I am 6'4" and didn't fit.... I excepted this as I work a loaner, then the loaner was a Ford EcoScoot - which is one of the smallest cars they make. I am 6'4" and didn't fit.... I excepted this as I work only a few miles away. Then they told me my small maintenance was going to be completed that day - I brought the GLE in at 9 AM. So now I had to drive this terrible loaner to my home 1.25 hours away! Now the repair isn't of the quality I expect either. More

The service here was excellent! They did exactly what I asked for and didn’t try to upsell a bunch of services. But they did send way to many reminders of the appointment. At least 1 email every day and u asked for and didn’t try to upsell a bunch of services. But they did send way to many reminders of the appointment. At least 1 email every day and usually 1 text and then too many emails about this review crap! More

Overpriced. Had my car towed to the nearest dealership which was Mercedes of Bellevue due to an ignition issue. They quoted steering lock control module cost of $2,334.31. The price was a bit of a stick which was Mercedes of Bellevue due to an ignition issue. They quoted steering lock control module cost of $2,334.31. The price was a bit of a sticker shock so I called another local dealership with different ownership, Mercedes Benz of Lynnwood. They quoted the same repair at $1,436.85, I could not believe that Mercedes of Bellevue was charging 62% higher than another local dealer. To Mercedes Benz of Bellevue's credit, they matched Mercedes of Lynnwood's price, but only after I provided the quote as proof. If I could have started the car, I would have just taken it to Lynnwood. At the end of the day, their service prices are too high based on my experience. More

I came in for a check engine light on my 2021 GLA. Jesus Guerrero and his team were fabulous and corrected the matter within several days. Interestingly, I brought the same issue up to a different dealershi Guerrero and his team were fabulous and corrected the matter within several days. Interestingly, I brought the same issue up to a different dealership where I purchased the car with unsatisfactory results. Mercedes-Benz of Bellevue is now our go to Mercedes location. Make sure to ask for Jesus! More

I have a wonderful service advisor and she has been very professional, attentive, personable. Sarah has made it easy for us t resolve and fix our car problems in timely manner. professional, attentive, personable. Sarah has made it easy for us t resolve and fix our car problems in timely manner. More